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Everything You Know About Password-Stealing Is Wrong

isoloisti writes "An article by some Microsofties in the latest issue of Computing Now magazine claims we have got passwords all wrong. When money is stolen, consumers are reimbursed for stolen funds and it is money mules, not banks or retail customers, who end up with the loss. Stealing passwords is easy, but getting money out is very hard. Passwords are not the bottleneck in cyber-crime and replacing them with something stronger won't reduce losses. The article concludes that banks have no interest in shifting liability to consumers, and that the switch to financially-motivated cyber-crime is good news, not bad. Article is online at computer.org site (hard-to-read multipage format) or as PDF from Microsoft Research."

17 of 195 comments (clear)

  1. The hell it doesn't cost consumers! by Anonymous Coward · · Score: 5, Informative

    When money is stolen, consumers are reimbursed for stolen funds and it is money mules, not banks or retail customers, who end up with the loss.

    I had my identity stolen years ago by a guy who managed to run up a bunch of charges on my bank credit card (still don't know how he got the numbers). And, while the bank did reimburse me for the stolen money, they most certainly DIDN'T reimburse me for over $200 in bounced check charges that came after he cleaned out my account, or the hit that my credit rating took after a bunch of companies reported me as a deadbeat for passing bad checks and missing automated billing deadlines. Yeah, just TRY repairing your credit rating after something like that and tell me that consumers don't take a hit for identity theft.

    1. Re:The hell it doesn't cost consumers! by Anonymous Coward · · Score: 5, Informative

      They also don't reimburse the cost retailers have to pay for each fraudulent transaction.

    2. Re:The hell it doesn't cost consumers! by Anonymous Coward · · Score: 5, Informative

      Yes, you do have to fight those things, because among other reasons, the banks deliberately do choose to keep the bounced check charging people out of the fraud reporting loop, so you have to find somebody to knock the heads together and get the information shared. And even then, your liability is controlled by state law, so that limit is up to them anyway.

      Your credit rating, however, you can repair, by disputing those false charges. And if the credit rating company mishandles that, you can get some serious money out of them.

    3. Re:The hell it doesn't cost consumers! by Anonymous Coward · · Score: 4, Informative

      From TFA: "This does not mean, however, that password-stealing is a minor problem. The indirect costs of cyber-crime almost certainly dwarf the direct losses by orders of magnitude. While password-stealing victims are spared direct losses, they may spend considerable time and energy resolving the mess."

    4. Re:The hell it doesn't cost consumers! by blueg3 · · Score: 5, Informative

      Either your bank sucks or you didn't browbeat them enough. They should reverse the bounced-check charges resulting from the stolen money.

      You need to dispute the results of identity theft on your credit rating. If the rating agencies refuse to fix it, you can sue the pants off them.

      Of course, this is a lot of trouble and it sucks pretty hard. TFA actually agrees with you on this.

    5. Re:The hell it doesn't cost consumers! by Intropy · · Score: 5, Informative

      FTA:

      "Thus, in the US, individual consumers are largely insulated from the direct financial consequences of credential theft..." (emphasis in original)

      "While 'we all pay for cyber-crime' is true in a general sense, it is not the case that individual users face grave financial risk."

      They're pretty clear that they are discussing risk of catastrophic loss to a single individual rather than increased shared costs.

    6. Re:The hell it doesn't cost consumers! by ragefan · · Score: 5, Informative

      Clearly, you missed the 60 Minutes report this week about Credit Rating companies and their dispute process (source).

      In a nutshell, your dispute is never sent to someone who will approve it, and you basically have to sue them to fix it. Its a multi-year case and you better be well documented.

    7. Re:The hell it doesn't cost consumers! by Anonymous Coward · · Score: 2, Informative

      (I believe it's called kerning but I could be wrong)

      You are wrong. It's called ligature. Kerning refers to adapting the spacing of adjacent characters depending on their shape, e.g. moving the letters in "AV" closer together.

  2. Re:Banking passwords are overrated by way2trivial · · Score: 5, Informative

    online banking- mine pulls up full images of check faces... which does include routing & account #'s

    --
    every day http://en.wikipedia.org/wiki/Special:Random
  3. Re:Banking passwords are overrated by SJHillman · · Score: 5, Informative

    I have accounts with First Niagara (they acquired my HSBC account), ING Direct (recently acquired by CapitalOne) and Ally Banks. I frequently move money between them through the web interface - real easy to set up, you just need to be able to log in to both accounts you're transferring between. Furthermore, my girlfriend has an account with Keybank and we transfer money from her account to mine about once a month to cover living expenses (I pay for almost everything up front, she pays me her share monthly). All I needed from her to set it up was her password.

    If I get your banking login info, I can probably get a good chunk of your money before you realize it. Fortunately, many banks offer email alerts for transfers over X amount or if another account has been added. However, if you target someone who doesn't check their balance or email more than once or twice a week, you can probably get away with it before they know it's happening.

  4. Re:Banking passwords are overrated by thue · · Score: 3, Informative

    > Not once have I seen one where you could actually use the online system to arbitrarily move money outside the account owner's accounts.

    Huh? Just go to "transfer money", write the account number of the receiver and the amount, and off the money goes.

    At least that is how it works here in Denmark. Very handy, too. Is the US still using personal paper checks?

  5. Re:Banking passwords are overrated by Chrisq · · Score: 4, Informative

    I have accounts with First Niagara (they acquired my HSBC account), ING Direct (recently acquired by CapitalOne) and Ally Banks. I frequently move money between them through the web interface - real easy to set up, you just need to be able to log in to both accounts you're transferring between. Furthermore, my girlfriend has an account with Keybank and we transfer money from her account to mine about once a month to cover living expenses (I pay for almost everything up front, she pays me her share monthly). All I needed from her to set it up was her password.

    If I get your banking login info, I can probably get a good chunk of your money before you realize it. Fortunately, many banks offer email alerts for transfers over X amount or if another account has been added. However, if you target someone who doesn't check their balance or email more than once or twice a week, you can probably get away with it before they know it's happening.

    Same here in the UK. With FasterPayments I can transfer money from a NationWide account to a Braclays or a Coop within minutes. My Brother in Law used this recently when his daughter didn't have enough money to buy a train ticket home from uni, she was in the station, called, he transferred the money and she withdrew it from the CashPoint (ATM) a minute later.

  6. Online security for banks is a joke. by 140Mandak262Jamuna · · Score: 5, Informative
    I have made many posts asking for two level access. First level password is good for looking at balances and bills etc. And you need the second level password to actually move money or cash it out. But each financial institution does it its own way. The final decision seems to be made by some old coot who gets mortally afraid of computers, who has a bevy of secretaries who print their emails and put them in folders, whose on line skills match that of Donald "I save classified docs in my unsecured personal laptop" Rumsfeld or David "gee I will exchange mail using drafts folder, no one will think of it ha ha ha" Petraeus.

    Fidelity. Made me choose all numeric password because alphabets would confuse their old retirees who use phone based transactions. I was shocked and wanted to disable phone based transactions on my account immediately. Was told to take a hike. They can't disable it without disabling on-line access as well. Was forced to continue the account because our company 401K is with these morons. Have not checked recently if it has changed.

    ETrade They used to be good. They had the concept of a "trading password" on top of a regular password. Exactly what I wanted. You need to provide the trading password to actually do trade or cash out money or transfer funds. They took it away! I called to complain. They gave me a free RSA dongle. These jokers imagine their customers having an RSA key fob for each account. Cant ditch them. Our company stock purchase plan is with them.

    Schwab would give a RSA fob if I asked. But don't know how it works with Quicken. Will upgrade to latest quicken and see if it is supported. Even then I don't fancy dangling around with key fobs.

    PNC Bank if you setup an all numeric username it would also serve as your phone banking user id. But you need all numeric password to use it with phones. Thank you PNC! I set up an all numeric username and a alphanumeric password. So phone transactions are not possible. With VOIP and caller-id spoofing phone banking is as vulnerable as on line banking. At least let me cut down one attack surface.

    Why cant they give me two level passwords? Why cant they implement a two factor authentication like google does with cell phones? Why cant they send a text message on every transaction so that I would be alerted by any fraudulent activity?

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  7. Re:It's really even worse than that by Eskarel · · Score: 3, Informative

    They don't want the fraud. It's simply more expensive to fix it than it is to lose the money and given that it's only money being lost for the most part(identity theft is a very different sort of issue with much broader consequences), no one gives a flying fuck. Sure there's a principle involved, but in the end is it righteous to spend tens of thousands of dollars chasing down a guy who stole a few hundred? Especially when you had dick all when it came to evidence. You hearing the guy whinging about not being able to afford a plane ticket shouldn't even be enough to get a warrant let alone an arrest and proving that the guy the tickets were bought for is the guy who bought the tickets isn't really all that cut and dry either.

  8. Re:Banking passwords are overrated by Geoffrey.landis · · Score: 5, Informative

    Huh? Just go to "transfer money", write the account number of the receiver and the amount, and off the money goes.
    At least that is how it works here in Denmark. Very handy, too. Is the US still using personal paper checks?

    The article is talking about irreversible and untraceable money transfer. If the bank has been given "the account number of the receiver and the amount", it is neither irreversible nor untraceable. When the person defrauded complains to the bank, they reverse the transfer.

    Thus, the thief needs a mule, a person with an account that can be used to accept the transferred money and turn it (somehow) into untraceable cash.

    Some banks, like ING Direct, even allow you to transfer money between two phones if you have their app installed. Steal someone's phone, find they have their passwords saved, install the app on your phone and transfer away.

    Transfer to whom? To steal money by such a transfer you need to make an irreversible transfer to an untraceable account. (If it's not irreversible, they just take the money back; if it's not untraceable, they come after you and put you in jail.) The whole point of the article is that this process, making a transfer that the bank can't reverse and sending the money to an account that the law can't trace, is much more difficult than the process of stealing passwords.

    --
    http://www.geoffreylandis.com
  9. Re:I dunno... how much is a good fake ID? by frinkster · · Score: 3, Informative

    yes, I see where that could fall apart in a few spots, but I'm not a professional grifter, a variation of it should be achievable.

    My brother-in-law IS a professional grifter, and he has spent more of his adult life in prison than as a free man. I assure you that the scheme you described will not last for very long at all (in the US).

    TFA described exactly why you need some idiot "mule" to act as your middleman, and described exactly why that idiot "mule" is the one that ends up losing all the money (the original victim is always made whole). And TFA described why the real bottleneck in financial fraud is in recruiting idiot "mules" and not stealing passwords.

    It stands to reason that making it harder to recruit idiot "mules" would have a far greater benefit than making it hard to compromise banking passwords.

  10. Re: Dump the Visa/MC-debit! by Octorian · · Score: 3, Informative

    This is a big reason why I outright refuse to carry a debit card, even to the point of insisting to the bank that they give me a plain old ATM card for my account.

    I just feel more comfortable having a buffer between my transactions and my actual accounts, where I have to take active action for so much as a dime to go from one to the other.

    And as said above, the fraud argument happens with their money, not mine.