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Ask Slashdot: How To Convince a Company Their Subscriber List Is Compromised?

jetkins writes "As the owner of my own mail domain, I have the luxury of being able to create unique email addresses to use when registering with web sites and providers. So when I started to receive virus-infected emails recently, at an address that I created exclusively for use with a well-known provider of tools for the Systems Administration community (and which I have never used anywhere else), I knew immediately that either their systems or their subscriber list had been compromised. I passed my concerns on to a couple of their employees whom I know socially, and they informed me that they had passed it up the food chain. I have never received any sort of official response, nor seen any public notification or acceptance of this situation. When I received another virus-infected email at that same address this week, I posted a polite note on their Facebook page. Again, nothing. If it was a company in any other field, I might expect this degree of nonchalance, but given the fact that this company is staffed by — and primarily services — geeks, I'm a little taken aback by their apparent reticence. So, since the polite, behind-the-scenes approach appears to have no effect, I now throw it out to the group consciousness: Am I being paranoid, or are these folks being unreasonable in refusing to accept or even acknowledge that a problem might exist? What would you recommend as my next course of action?"

2 of 247 comments (clear)

  1. Re:Is it fixed? by AaronLS · · Score: -1, Troll

    Even skeptics who believed global warming was just normal climate cycles have funded independent studies which concluded that human activity is impacting the climate. So pretty much everyone who has done a scientific study, both the proponents and opponents, have found the same thing. After the many studies that have been done, your "waiting" is over, and you can safely declare yourself to be an idiot.

  2. The Slashdot Way by Anonymous Coward · · Score: -1, Troll

    So...according to the legions of Slashdot hackers the thing you should do is break in to their systems, steal and post company secrets and then claim that you just wanted to make them understand they were compromised and that they should thank you. Further, that you shouldn't be prosecuted because you did it all out of the goodness of your heart.