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Microsoft Telling Users To Uninstall Bad Patch

Posted by Soulskill on from the but-thanks-for-testing-it dept.

msm1267 writes "Microsoft announced last night that it has stopped pushing a security update originally released on Patch Tuesday because the fix is causing some PCs to blue-screen. Microsoft recommends users uninstall the patch, which is also causing compatibility issues with some endpoint security software. MS13-036 was part of this week's Patch Tuesday update. It addressed three vulnerabilities in the Windows Kernel-Mode Driver, which if exploited could allow an attacker to elevate their privileges on a compromised machine. Users began reporting issues earlier this week with some systems failing to recover from restarts, or applications failing to load, after the patch was installed."

2 of 154 comments (clear)

  1. Here's how to uninstall it.. by americamatrix · · Score: 5, Informative

    Just incase your having the problem, here is the easiest way to uninstall the update.

    Open an elevated Command Prompt and type "wusa.exe /uninstall /kb:2823324 /quiet /norestart" without the quotes.

    You should be good to go now :)


    -americamatrix

    1. Re:Here's how to uninstall it.. by Anonymous Coward · · Score: 5, Informative

      The command in americamatrix’s post is intended for use after you’ve install the windows update(s), but before you’ve rebooted your system to fully apply them. It may also work after rebooting if the update doesn’t prevent a successful reboot, but does cause other problems (e.g. causing Kapersky to lose its license). It’s basically the same thing as using the Programs Control Panel “View Install Updates” feature to uninstall it.

      Also, I’d recommend leaving off the “/quiet” flag so that you get some comforting feedback that it has actually worked. So: “wusa /uninstall /kb:2823324 /norestart” (no need for “.exe” either, of course).

      If you’ve already rebooted your system and now cannot get into it because of the update (symptoms may include a false indication of file system corruption on a hard drive [Event ID 55], STOP: c000021a {Fatal System Error} status 0xC000003a, or “Windows failed to start Status: 0xc000000e”), there are other ways to remove it, involving either using System Restore or Boot to Command Prompt and issuing a command.

      Full details at: http://support.microsoft.com/kb/2839011

      Note that this update is apparently only applied to systems running Windows 7 pre-SP1 or SP1, Windows Server 2008 R2 pre-SP1 or SP1, or Windows Server 2008 non-R2 SP2 (any edition of any of these). If you’re running Windows XP, Vista, or 8, presumably this won’t be an issue as the update would never even have been offered via Windows Update.