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Google Gets Consumer Service Ultimatum From German Consumer Groups

Posted by samzenpus on from the or-else dept.

An anonymous reader writes "Google received an ultimatum Thursday from German consumer organizations that want it to start answering questions from its users via email. The Federation of German Consumer Organizations (VZBV) has asked Google to sign an undertaking that it will provide customer service by responding individually to users questions sent by email, said Carola Elbrecht, VZBV's project manager for consumer rights in the digital world at the VZBV. Signing such a document would expose Google to fines if it breached the undertaking. On the other hand, said Elbrecht, 'If Google does not sign it, we're going to court.'"

2 of 351 comments (clear)

  1. Re:You know... by symbolset · · Score: -1, Troll

    This is just another attack on Google funded by Microsoft and/or Apple. Sooner or later we will find out who got paid.

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  2. Re:You know... by symbolset · · Score: -1, Troll

    You could try running your economy on something other than fines levied on multinational corporations. How about you pay your own taxes like the rest of us do?

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    Help stamp out iliturcy.