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Microsoft's "New Coke" Moment?

theodp writes "Remember New Coke? Twenty-eight years ago, Coca-Cola replaced the secret formula of its flagship brand, only to announce the return of the "classic" formula just 79 days later. Had it launched in 2013, Coke's Jay Moye suspects a social media backlash would have prompted it to reverse itself even sooner. In a timely follow-up, ZDNet's Steven Vaughan-Nichols points out that Microsoft is facing its own New Coke moment with Windows 8. 'Does Ballmer have the guts to admit he made a mistake and give users what they clearly want?' Vaughan-Nichols asks. 'While it's too late for Windows 8, Blue might give us back our Start button and an Aero-like interface. We don't know.'"

15 of 786 comments (clear)

  1. It's like deja vu all over again by Anonymous Coward · · Score: 5, Insightful

    Seems like Microsoft already had their 'New Coke' moment with Vista.

    Two failures in three OS launches is going to be a lot more difficult for the shareholders to get over.

    1. Re:It's like deja vu all over again by Opportunist · · Score: 5, Insightful

      Erh... the search function worked better in XP, actually. That's something I don't get with MS, why do they REMOVE features users enjoy about their system (like,say, search) and ADD features that drive you nuts (like, say, redesigning the friggin' interface to make my desktop look like an oversized tablet PC).

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    2. Re:It's like deja vu all over again by Vanderhoth · · Score: 5, Insightful

      Office 2010 - not a whole lot different from 2007, but a lot more popular now that people are familiar with the Ribbon

      I'm sorry, but no. Just because people are complaining vocally anymore about something originally done five years ago and another screw-up that took place three years ago doesn't mean things are ok now.

      I got use to the ribbon, but I still hate it and it is still way less productive than the file menu. I switched to LibreOffice for all my home stuff, and later switched to Ubuntu, because of the ribbon and how badly MS Vista was. I only use MS office when I have to deal with work stuff. One of the small differences between 2007 and 2010 was the replacement of the circular windows button with the green "file" tab, making it closer to the older style file menu and slightly more usable, it still sucks donkey nuts. It takes way too long to load, options are literally hidden in the interface, sometimes not in the main interface at all and are unintuitive when they are there.

    3. Re:It's like deja vu all over again by TheMadTopher · · Score: 5, Insightful

      Office 2010 - not a whole lot different from 2007, but a lot more popular now that people are familiar with the Ribbon

      I'm sorry, but no. Just because people are complaining vocally anymore about something originally done five years ago and another screw-up that took place three years ago doesn't mean things are ok now. I got use to the ribbon, but I still hate it and it is still way less productive than the file menu.

      Where are mod points when I want them? People lost the choice as it was use 2003 software or use the ribbon. Businesses eventually migrate as support and features in 2003 got dropped.

      Productivity wise, 2003 file menus >>>>>> ribbon.

  2. "You're holding it wrong" by Anonymous Coward · · Score: 5, Insightful

    Rarely ever will a CEO admit a mistake. It's the user's fault for not loving it.

    1. Re:"You're holding it wrong" by SJHillman · · Score: 5, Insightful

      With most large companies, it's up to the Board to admit the CEO made a mistake. Usually with a severance package that your entire family couldn't earn in their collective lifetimes.

  3. Re:New Coke? by pecosdave · · Score: 5, Insightful

    Bob
    Me
    Vista
    Clippy
    Zune

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    The preceding post was not a Slashvertisement.
  4. Re:New Poke by Dan+Dankleton · · Score: 5, Insightful

    Windows 8 doesn't suck because of the lack of a start button.
    It doesn't suck because of a lack of an Aero like interface
    The Metro interface doesn't suck

    Windows 8 sucks because it flips between the classic and the metro interface seemingly at random. Yes, we computer folks know that it depends on whether the program has been written as a metro program or a classic one, but from the start screen there is no way to tell what interface you'll end up in when you click on a program. And I'm pretty sure that consistency is one of the central tenets of good UI design.

  5. Re:OSX is better anyway by Anonymous Coward · · Score: 5, Insightful

    I switched to OSX about a year ago, and while it has its shiny moments, it also has lots of blunders and I wouldn't really say that it's a better desktop than Windows 7. Besides, calling "standard desktop OS" something that has ~10% market share is ... funny.

  6. Apple priced itself out of the market by tuppe666 · · Score: 5, Insightful

    Apple *is* getting converts in key sectors

    No its not...and it won't Apple will never be a serious contender for the Desktop, it simply costs too much. Sales dropped 22% last quarter...and shrunk a more manageable 2% this, but any pretence of world domination, or mass exodus to Apple simply aren't happening.

    The reality is Apple could buy Dell (about 22 times), or they could License their OS, but if anything they have got used to relying on Microsoft being so awful..they get to roll around on wads of cash...and even though the salesman is dead, Cooky seems indent on second guessing what a dead man will do.

    I love the idea of Apple going for Microsofts throat, but they Love the incredibly profitable Duopoly. It looks like companies are putting bets on Android...and Linux is sneaking market share.

  7. Re:OSX is better anyway by dfghjk · · Score: 5, Insightful

    OS X may be "much better than both Windows and Linux desktops" but it will never be the "standard desktop OS". Apple's business model presents itself as the premium option, not the standard one, and Apple would just as soon see OS X die in favor of iOS.

    A desktop line consisting of gimmicky miniature, an all-in-one, and and overpriced, functionally obsolete deskside doesn't make for standard even if it makes for the standard for you.

  8. Re:OSX is better anyway by Savage-Rabbit · · Score: 5, Insightful

    I switched to OSX about a year ago, and while it has its shiny moments, it also has lots of blunders and I wouldn't really say that it's a better desktop than Windows 7. Besides, calling "standard desktop OS" something that has ~10% market share is ... funny.

    I don't think he meant it like that, i.e. in terms of market share. You are too stuck in the MS fanboy idea of Windows, Excel, Word etc. and their market share making them 'Industry Standards'. He probably meant more like that OS X is becoming more of a benchmark/reference point to measure your own Desktop OSes usability against than Windows is, i.e. that people are more likely to steal ideas from OS X than Windows 8. Of course you may disagree on whether OS X is the best UI ever made. Having used both I'd say it's better than Windows if only because OS X has a lower UI friction factor, although Windows 7 made major strides in that department so it's less of a factor than it was in the time of XP and Vista. I don't think anybody will be using Windows 8 as a usability reference UI any time soon. If OS X was discontinued tomorrow my next choice would probably be Gnome 3, bugs and all rather than either Windows 7 or 8.

    --
    Only to idiots, are orders laws.
    -- Henning von Tresckow
  9. Re:New Coke? by hairyfeet · · Score: 5, Insightful

    Aw hell, you didn't even include the REALLY costly fuckups, like 1.-Pushing out the X360 with a 2 billion dollar hardware flaw, 2.-Killing playsforsure (that was not only gaining against iTunes but had created a whole new media rental model that would have given them a better foothold in the living room) for the DOA Zune market, 3.-8 billion for Skype, 4.-6 billion for that ad company they had to write down, 4.- I can't remember how much Ballmer pissed away buying the Kin and Sidekick but they weren't cheap...is there any more I'm missing?

    What SJVN is missing is the big picture which is thus...the SECOND that it was reported that Apple was the largest company the ballmernator totally flipped his shit and since then has been in total panic mode. What you see happening with MSFT is NOT a company trying to innovate, because if that were the case they would LISTEN to all the feedback they are getting and use that info to make their products better,what we are seeing instead is "ZOMFG teh press says teh phone and tablet is teh hotness and we ain't got no hotness! Quick, no matter what it costs get us teh hotness!" while ignoring the facts which are that MSFT has NEVER been the cool and trendy company and its X86 software that has given them a monopoly and its the reason people buy Windows NOT because they feel fuzzy about the WinFlag or give a rat's ass about the "Microsoft ecosystem" that Win 8 tries so pathetically to shove onto users.

    I think the next release will be the turning point, I really do, either they listen to their customers or everyone is gonna start looking at exit strategies. I honestly never thought I'd see the day but look at the evidence, you got the OEMs on the phone with Google and putting out Chromebooks. This is a bad indicator for MSFT right here as you haven't been able to get non Windows X86 from the mainstream OEMs since OS/2 was canceled because to do so was the kiss of death. Then you have Valve, which has doubled their profits 7 years in a row and the biggest gaming service by far not only publicly saying Win 8 is shit but actually releasing a client for Linux, Finally you got no less than chipzilla itself talking about its $200 ANDROID laptops. Intel and MSFT was bestest of friends, remember? when even Intel doesn't have their backs you know MSFT is in deep shit.

    So Ballmer better be ready and willing to suck it up and listen to the customers because i don't think they can survive two bombs in a row, i really don't. After all the OEMs have to have an OS that will move hardware and Win 8 is a giant DO NOT WANT when it comes to consumers. i mean for fucks sake they spent more than 2 BILLION on ads for Win 8 and got less than 4 million sales, and that was with them practically giving it away at a lousy $40! It should be obvious to everyone that his idea of turning Windows into a premium brand has failed, the Ultrabooks didn't sell for squat and the touchscreen laptops sold even less, so this is it, sink or swim time.

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  10. Re:OSX is better anyway by CastrTroy · · Score: 5, Insightful

    Also, they seem to have the "good 10%". The part of the computer market that actually doesn't mind spending a little extra money to get a well built product. They are making lots of money in profits. They have ignored the $300 laptop market for a reason. There is very little profit to be made in that sector. Their cheapest laptop is around $1000 for the Mac Book Air. Saying that 10% market share is doing badly while still making tons of profits is just stupid.

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  11. Re:OSX is better anyway by Savage-Rabbit · · Score: 5, Insightful

    You obviously have no idea what you are talking about. I'm head IT manager so let's use my company as an example. I checked when our bosses wanted to get a mac for media editing (which is comical by itself). It works with exactly zero of our software suites. ZERO. No CRM, no office, no database apps, nothing. In fact, Firefox and Safari don't work with our ASP software either. Macs are toys for clueless rich people and have no place whatsoever in a professional environment. Forget compatibility, just go with cost. It's an idiotic choice.

    Dude, you need to calm down. Every single one of your complaints is about cross platform issues If you designed your infrastructure with only Windows in mind and didn't factor in portability needs you have only yourself to blame. You might as well be complaining that pickup trucks are crappy pieces of equipment because they have zero parts commonality with your companies bulldozers.

    --
    Only to idiots, are orders laws.
    -- Henning von Tresckow