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It's 2013, and Windows Activation Is Still Frustrating

Deathspawner writes "There's little that's more frustrating than being a legal customer and getting screwed over by the company you're supporting. If there's a perfect example of this, it's with Microsoft's OS and its millions of customers that have had to ring its tech support lines for activation help. Recently, a Techgage writer got bit by an issue with Windows 8 — caused by Microsoft itself — and wasn't even able to call to fix it. Microsoft has two problems to solve here: it needs online chat support (like most large companies in 2013) and it definitely needs an activation system that doesn't make things difficult for its legal customers on a too-regular basis."

18 of 435 comments (clear)

  1. It shouldn't use activation at all. by Anonymous Coward · · Score: 3, Insightful

    There's no benefit WHATSOEVER for the customer, and it's not even made the product cheaper. All it's managed to do is piss of just about everyone, probably including the poor bastards in tech support in Microsoft.

  2. Re:Linux on the Desktop by synapse7 · · Score: 5, Insightful

    Probably faster than installing the java plugin in the metro ie.

  3. Re:Dreamspark etc. by Anonymous Coward · · Score: 4, Insightful

    Its obtuse only if you have paid for it. For the pirates, the activation is included in the ISO

  4. No Good Solution by CastrTroy · · Score: 5, Insightful

    The most complex solution that most paying users will be happy with will be something like what we haven't had since Windows 2000 (and all versions before that). Which was a simple key that you enter to install the software. The same key could be used on every system, and it didn't really do anything for protecting against piracy. Pirates are going to pirate, regardless of what kind of system gets put in place to stop them. Any system that is good enough to stop even a few people from pirating is inevitably going to annoy quite a few paying users. The only thing that's really going to stop people from pirating is lowering prices for home users. It's the exact reason I got Windows 8. At only $40 I finally felt they were asking a fair price. Asking home users to spend 50%-100% of the cost of the hardware on the operating system for their computer seems to be more than most people are willing to pay. People who buy computers from large manufacturers already pay a license. Most of the individuals who are pirating are those who have built their own systems. Give them the operating system for a price comparable to what they large computer builders would pay, and you'll see piracy drop a lot.

    --

    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  5. Re:Dreamspark etc. by SJHillman · · Score: 3, Insightful

    I've never had to talk to a guy in India, I've always gotten an automated phone system. You read the key, it processes for a second then gives you a long-ass number to put in. It's a nuisance but less horrible than issues we've had with Adobe software activation.

  6. Re:Linux on the Desktop by Spacelem · · Score: 3, Insightful

    2003 was the year of Linux on the Desktop for me. Has been ever since too.

  7. its 2013 by nimbius · · Score: 2, Insightful

    ...and Windows Activation Is Still Relevant?
    seriously, its your own damn fault. If you're too lazy to use over 50 different flavours of BSD or Linux then i dont know how else to make personal computing work for you other than pay the mac store to make the bad time go away, or put up with steve as he pedals microsoft into the ground.

    im sorry that sounded angry but its just frustrating to see these posts on slashdot when we all know about the alternatives. BSD, Linux, this is shit that has a core of dedicated developers who actually give a damn about your security and user experience. BSD has some of the best documentation around, and Linux has entire festivals and conferences that seriously want to help you do this. the game argument is practically irrelevant too; we have portal halflife and minecraft to name a few.
    just, please, help us help you.

    --
    Good people go to bed earlier.
    1. Re:its 2013 by Anonymous Coward · · Score: 0, Insightful

      Maybe a decade ago...
      Today, I can't think of a single piece of hardware that doesn't work very well under Linux.

    2. Re:its 2013 by MasterOfGoingFaster · · Score: 4, Insightful

      seriously, its your own damn fault.

      Yeah - I guess it's my fault for needing Photoshop, Solidworks, AutoCAD, Excel, Word, etc. to share files with my customers.

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      Place nail here >+
    3. Re:its 2013 by wadeal · · Score: 2, Insightful

      Eh I've tried running Linux as a novice multiple times over the years. Everytime it's a nightmare of googling and forum posts that get arrogant replies and an unwelcome community.

      It's a disjointed mess (Linux) that never "just works". There's always issues with hardware compatibility or issues that honestly I don't get or see as someone who maintains thousands of desktops running Windows.

      This is my own experience though and this is Apples to Oranges I understand in terms of the hardware side. But the community is horrible and you need to realise it's your type of attitude that makes it that - Apple aren't stupid enough to attack MS by bagging out Windows (well sort of - they attacked the usability through the "I'm a Mac" videos but not the product), they provide a VERY good alternative that people use and people jump. Linux fanboys have this idea that by attacking Windows it will make people move to Linux?? How about you make a product deserving of people making the switch and the people will do it themselves.

  8. It's 2013, why are you still using Windows ? by alexhs · · Score: 5, Insightful

    It's 2013, and Windows Activation Is Still Frustrating

    It's 2013, why are you still using Windows ?

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    1. Re:It's 2013, why are you still using Windows ? by Anonymous Coward · · Score: 1, Insightful

      Because modern and open gaming still isn't viable and stable on another platform.

      And if you say consoles I will laugh in your face.

  9. Already has the best antipiracy by Anonymous Coward · · Score: 2, Insightful

    They don't need any other antipiracy measures. With Windows 8, they have created the best anti-piracy every; they created software nobody wants.

  10. Re:Dump Microsoft by SJHillman · · Score: 3, Insightful

    Open Source is more like a house full of IKEA furniture. You need some basic skills and sometimes a bit of improvising to get what you want, but the end result is pretty useable and very versatile, even if some of the edges are still a little rough.

    Windows is a furnished apartment. It looks better and the stuff that you need is all there and works great. You need absolutely no skills because the landlord will take care of it, but you can't do a lot of renovations. Fortunately, your landlord has gone around to all the furniture stores in town and made sure that most furniture you can buy will fit in your apartment.

  11. Re:Which version of Word? by Anonymous Coward · · Score: 4, Insightful

    Who gives a shit about Word? How about everything else he spoke about. Do you not understand the bigger picture here? People run businesses, not Half Life festivals

  12. Re:Linux on the Desktop by citylivin · · Score: 4, Insightful

    "So far, nobody uses it"

    Java or metro?

    Because if its java you are at the best unknowledgable. Users generally don't have a clue that java is what they use to communicate with their office over a remote access appliance. However they do know that they took their computer to "some guy" and now they can't connect to their work network anymore and I have to clean up the mess you made.

    Please only fix what is actually broken on a customers machine and don't put your own personal biases of what is "necessary" software into the equation. You obviously don't know what users do, and even THEY do not even know what they do or need.
    You should at least know THAT!

    --
    As a potential lottery winner, I totally support tax cuts for the wealthy
  13. Re:Thank me later. by lgw · · Score: 2, Insightful

    Yes, this right here folks is why Linux has never and likely will never take off on the desktop. From usenet to forums to Slashdot, the typical response to "I can't get this distro to do what I need it to" is usually "fuck you, you hopeless moron, die in a fire".

    --
    Socialism: a lie told by totalitarians and believed by fools.
  14. Re:Linux on the Desktop by SuperTechnoNerd · · Score: 4, Insightful

    What kind of tech are you? Removing shit without A) a problem. Or B) without getting permission to do so. You just don't go around willy-nilly deleting shit on customers computers just because you disagree with it. Especially without permission. Even if they are clueless. I have seen screwed up systems in which I told customers - this is the problem - you should get rid of this - or upgrade this - or you shouldn't do this... but at the end of the day it's up to them.
    I had a customer with 3 virus scanners installed and running at once, causing major slowdowns and strangeness. I could not convince him that was a bad idea. But he insisted to leave them installed. So I did. If they say no - it's no. I never do anything without discussing it with the customer first..