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New EU Rules Require ISPs, Telcos To Come Clean Within 24 Hours of Data Breaches

hypnosec writes "Under new EU regulations ISPs and Telcos serving European customers will have to come clean within 24 hours in case of a security or data breach that leads to theft, loss, or compromise of data. Companies will have to disclose the nature and size of the breach within the first 24 hours. Whenever it's not possible to submit such data, they must provide 'initial information' within the stipulated time and full details within three days. Under the new terms the affected organizations will be required to reveal information such as information that has been compromised and the steps that have been taken or will be taken to resolve the situation. If the breach 'is likely to adversely affect' personal information or privacy, affected businesses and consumers will be notified of the breach."

47 of 70 comments (clear)

  1. NSA too? by hawguy · · Score: 4, Interesting

    Does this mean the alleged NSA taps on major internet links that monitor all traffic would have to be reported as breaches too if an EU ISP discovers (or knowingly installs) one?

    1. Re:NSA too? by Anonymous Coward · · Score: 4, Funny

      Does this mean the alleged NSA taps on major internet links that monitor all traffic would have to be reported as breaches too if an EU ISP discovers (or knowingly installs) one?

      Yes.

      it's part of why nsa wanted soooo much to keep it secret. plenty of companies have to stop using american hosting if they technically know that the US servers are compromised.

    2. Re:NSA too? by MrDoh! · · Score: 1

      My first thoughts too. Surely with everything being snooped on, we never have a 'non data breached' moment?

      --
      Waiting for an amusing sig.
    3. Re:NSA too? by Anonymous Coward · · Score: 1

      Traffic monitoring is not the same as a data breach. A data breach is data being accessed without authorization - usually in a database-style scenario - internet traffic is viewable for every intermediate router and therefore confidentiality cannot be ensured in the first place, without appropriate security protocols. Similarly (nearly?) every ISP monitors their network for unusual behavior and traffic patterns (when is there a lot of activity? where should additional hardware be deployed?), which would then also be classifiable as a 'data breach'.

      Now don't get me wrong, the NSA taps are a bad thing. It is just not what this law is designed for, nor does it have very much to do with this law. Illegal wiretapping is not part of privacy legislation, nor is there any need for it to be.

    4. Re:NSA too? by gl4ss · · Score: 3, Informative

      that's the point of making them come clean of compromise to the data or get burnt if they get outed by someone.

      americans can't do anything about it - but if european operating companies are liable legally in europe about the breaches they will either have to disclose the data compromises to their customers(bad for business) or move the servers inside eu and not share all data(since you know, the european privacy laws are against that).

      --
      world was created 5 seconds before this post as it is.
    5. Re:NSA too? by six025 · · Score: 2

      Does this mean the alleged NSA taps on major internet links that monitor all traffic would have to be reported as breaches too if an EU ISP discovers (or knowingly installs) one?

      If you RTFA you would find out:

      There are a few exceptions though – companies will not be required to pass on the data in cases where there are "justified national security reasons", companies like Facebook and Google who fall under Data Protection Direction, companies that take steps such as encryption of data.

    6. Re:NSA too? by Rockoon · · Score: 2

      There are a few exceptions though – companies will not be required to pass on the data in cases where there are "justified national security reasons", companies like Facebook and Google who fall under Data Protection Directive, companies that take steps such as encryption of data.

      This reminds me of the Data Retention Directive, passed in what... 2006?

      First they require you to keep all data... then they require you to protect the data they made you keep.

      Here is a thought: The best way to let me protect my data is to let me delete it.

      --
      "His name was James Damore."
    7. Re:NSA too? by Joce640k · · Score: 2

      "Breach" implies access without permission.

      The NSA has government-mandated permission so their access doesn't fall under this law.

      --
      No sig today...
    8. Re:NSA too? by Anonymous Coward · · Score: 1

      companies will not be required to pass on the data in cases where there are "justified national security reasons"

      What national security reasons are there for retaining the average persons internet traffic?

    9. Re:NSA too? by scarboni888 · · Score: 1

      What are you some kind of subversive?

    10. Re:NSA too? by scarboni888 · · Score: 3, Insightful

      I got it this one's easy.

      Today's 'average person' may be tomorrow's protestor. Heck that person might actually start turning into someone that other proletariat start listening too. And if their message is in any way threatening to those that gain from the power of the national security apparatus then said apparatus can dig in to so-called 'average person's' past communications to dig up the dirt on them, discredit them, jail them if necessary, and to thereby to retain their power without threat.

      See how easy that is?

      You're welcome.

    11. Re:NSA too? by xophos · · Score: 1

      The NSA has government-mandated permission so their access doesn't fall under this law.

      This is EU law we are talking about. Please substantiate your claim that the EU government has given the NSA permission.

      You are absolutely right.
      Your parent misses the obvious.

    12. Re:NSA too? by Rockoon · · Score: 1

      Yes.

      Any other questions?

      --
      "His name was James Damore."
  2. Hopefully coming soon to the US by Anonymous Coward · · Score: 1

    It's just too easy for US companies to "pretend nothing happened".

    1. Re:Hopefully coming soon to the US by mlts · · Score: 5, Interesting

      I wonder how this law is to be enforced. If nothing is ever told that the breach happened (and logs "expired" pertaining to the breach), then only the party that did the intrusion would really have proof it ever happened.

      General system logs don't have all the eDiscovery rules that E-mail do, and I sort of dread to have to keep every syslog/event log from every single machine for x amount of time, because an intruder can easily just trash the log archive server unless the logs were written something like WORM tape, or EMC's SAN that does WORM volumes.

      In any case, this law is a start, and I wish similar laws would reach across the pond too. However, my fear is that even successful breaches will be classified as "attempts" and never reported... and if they are, it will be one person who gets the blame for failing to report it, they get sacked, and life goes on.

    2. Re:Hopefully coming soon to the US by labnet · · Score: 1

      I was wondering the same thing.
      Are the majority of breaches only discovered when some external party says. 'Lulz I gotz ur data'?

      --
      46137
    3. Re:Hopefully coming soon to the US by pokoteng · · Score: 1

      It just means any whistleblower or hackers themselves can report the findings into public. Companies are pretty much forced to hand in any reports of breaches; they can't keep quiet about it because otherwise the penalties will be even more severe after the day's over.

      This is a good move. It'll finally keep people/companies on their toes instead of try to hide their flaws.

      --
      the game
    4. Re:Hopefully coming soon to the US by moronoxyd · · Score: 2

      I wonder how this law is to be enforced. If nothing is ever told that the breach happened (and logs "expired" pertaining to the breach), then only the party that did the intrusion would really have proof it ever happened.

      That a company does it's best to hide that their systems where breached doesn't mean that it will never come out.
      If lists of passwords appear online, or if somebody abuses customer data that was only ever disclosed to that company, they will be in deep sh*t if it comes out that they knew about the breach and did not follow the law.

    5. Re:Hopefully coming soon to the US by AmiMoJo · · Score: 1

      Most countries have laws requiring any company that handles personal data to take reasonable steps to protect it. That means intrusion prevention and detection. If they don't they are breaching the law anyway, so saying "we didn't know" isn't a valid excuse.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    6. Re:Hopefully coming soon to the US by hairyfeet · · Score: 1

      Nice to see I'm not the only one to be scratching their head and thinking about how that is supposed to work. But after watching the laws passed with regard to the Internet? Honestly I just think these bozos passing these laws have zero fricking clue as to how this shit actually WORKS. It would be like some government mandate to "back up the Internet"...okay,how?

      They make these laws and mandates without asking a single grunt who actually does this for a living "Can we do this, and what would be the cost if we can"...kinda reminds me of some of the bosses i had when i worked corporate, they think you can wave your magic IT wand and all this shit will come to pass when it just. doesn't. work. that way. Let me say if you are an IT grunt in the EU? My condolences pal, sounds like you are gonna be in a world of shit just trying to keep from running afoul of this, when five will get you ten no matter how hard you try it'll end up biting your right on the ass.

      --
      ACs don't waste your time replying, your posts are never seen by me.
    7. Re:Hopefully coming soon to the US by oranGoo · · Score: 1
      The legislation is intended for Telcos and ISPs according to the excerpt. AFAIK they already have legislation on log retention.

      So you have couple of easily detectable cases:
      * Missing logs or other log anomalies and no reported breach - bad and easy to check
      * Logs with breach activity and no reported breach - bad and possible to check

      So the worst case is actually if someone manages to reconstruct the logs, however I would say that would not be so easy these days with redundant and complex systems that log at various levels.

      As for reporting the breach - as with anything that you need to report yourself it would require audits of some sorts.

  3. US congress - Are you listening by chromaexcursion · · Score: 1

    Hmm.
    Europe is more about freedom than the US.
    All the right wing congressmen prancing about, but they claim to disavow surveillance.

    I'm just a trouble maker finding holes in the wall...

    rats seem to like peanutbutter more than cheese, but there's lots of that...

    1. Re:US congress - Are you listening by Anonymous Coward · · Score: 1

      Europe has its own freedom problems. Both sides do different things well. While it's great to ignore all the negatives to make statements like this, remember that one side isn't necessarily better than the other.

    2. Re:US congress - Are you listening by blackraven14250 · · Score: 2

      Isn't that only Germany, or did I miss something?

    3. Re:US congress - Are you listening by Anonymous Coward · · Score: 1

      Sentences that begin with "In Europe" are hardly ever true or factual. Holocaust-denial is not a crime in every one of the 50 countries of Europe. Please, stop generalizing.

    4. Re:US congress - Are you listening by myowntrueself · · Score: 1

      yeah otherwise I'd have to ask "is it illegal to deny the moon landings in any state or county in the USA?" instead of just "... in the USA?"

      --
      In the free world the media isn't government run; the government is media run.
    5. Re:US congress - Are you listening by Anonymous Coward · · Score: 1

      In US, you can be thrown in to some pit and be tortured by some sadistic guards, just because the government thinks so. And that's when you are lucky. If not, you can be killed alongside your whole family and half your neighbors. The US is more like North Korea than like a civilized country.

    6. Re:US congress - Are you listening by myowntrueself · · Score: 1

      Not just whether it happened but the official figure on the number of dead. Question that "oh maybe it was 100,000 less than the official version" and its jail time.

      The problem is that it encourages the neo-nazis because some people get the feeling that the government is trying to cover something up.

      --
      In the free world the media isn't government run; the government is media run.
    7. Re:US congress - Are you listening by Anonymous Coward · · Score: 1

      Not just whether it happened but the official figure on the number of dead. Question that "oh maybe it was 100,000 less than the official version" and its jail time.

      The problem is that it encourages the neo-nazis because some people get the feeling that the government is trying to cover something up.

      Can you please cite *any* specific examples where you get jail time for claiming that number of dead are off by 100,000?

    8. Re:US congress - Are you listening by zAPPzAPP · · Score: 1

      Given that there are several differences in state laws both in the U.S. and EU, you should better ask that.

    9. Re:US congress - Are you listening by toutankh · · Score: 1

      I don't know about every European country but In France and Austria you'd get in trouble as well.

  4. Does a request count as a "breach"? by Uberman23 · · Score: 1

    Does dropping trou for an intelligence agency (foreign or domestic) count as a "breach"? Or is that just "business as usual"?

  5. Why just Telcos? by Anonymous Coward · · Score: 1

    This should be for all internet service providers of some scale.. I mean telcos have a lot of communications metadata, but breaching that is not actually something I need to know QUICKLY. What I need to know stores and places with my credit cards and shared accounts are stored. "Do I need to reset passwords" is basically the main question.

  6. What can reasonably be accomplished in three days? by Fastolfe · · Score: 3, Interesting

    Do they really expect every massive, multi-part intrusion to be investigated to completion so that a full report can be made after only 72 hours? What am I missing?

  7. If they didn't have data... by Anonymous Coward · · Score: 1

    Suppose ISPs (and that includes telcos) were required to only provide connections, an no other products: they simply provided a wire and a router for a monthly bill. They could have no data at all about you aside from how to bill you. Now suppose they perform competitive bidding to provide service to a separably maintained database of customers (or multiple such databases if you dislike centralization) which handled billing. Then the ISPs don't even have your billing information, and in the case of wireless providers might no even know where you live. If logging is necessary for some reason (perhaps bill per amount of bandwidth), this can be very short term (seconds) aggregated in volatile memory and streamed off to another company (perhaps the billing one in the case of bandwidth based billing). So at most they have on site is an in memory note of how much band width an unknown user consumed in the last few seconds. This is easy to audit.

    The key to applying capitalism effectively here is to ban vertical integration, and setup specific and simple to regulate levels at which competition takes place. Then you can have good competition and regulate the state that companies at each level are allowed to maintain. A stateless router ISP is little threat to privacy or freedom (and its cheaper!).

    In the wireless case, you would split up providing cells from providing customs, meaning every customer can use every cell (For the existing Cell installations that means more coverage for the average user, and smaller cells for less noise, lower power and higher bandwidth). Companies bid to construct cell towers (and/or are paid based on the amount of traffic they serve), and different companies make contracts with customers.

    The privacy is better, the freedom is harder to infringe on, the market competition is better (and thus better prices) and the efficiency of the service is higher (no more needlessly overlapping cells).

    1. Re:If they didn't have data... by moronoxyd · · Score: 1

      Now suppose they perform competitive bidding to provide service to a separably maintained database of customers (or multiple such databases if you dislike centralization) which handled billing.

      So... instead of having to hack the database of all service providers an attacker would only have to hack one (or a small number of) database(s) to get the data of all consumers?
      No that's progress.

    2. Re:If they didn't have data... by drinkypoo · · Score: 1

      Its progress thats there would be no information about your browsing activity stored anywhere related to the ISP.

      It's progress from the view of the state, which would very much like that information centralized. But it's the opposite from the point of view of The People, who would prefer that governments have to jump through as many hoops as possible before viewing data that doesn't belong to them.

      Yes, storing the state in a third party location does not make it invincible, but it makes it easy to limit what is stored,

      No easier than storing it anywhere (everywhere) else

      and easy to regulate and audit for security purposes.

      Yes, where "security" is euphemistic.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  8. GCHQ spying was a data breach by Anonymous Coward · · Score: 4, Insightful

    EU Privacy directive is still law, EU Right to Privacy is still written directly into UK law. RIPA does not trump the fundamental rights and it didn't give them permission :
    http://www.legislation.gov.uk/ukpga/2000/23/section/1

    "(4)Where the United Kingdom is a party to an international agreement which—
    (a)relates to the provision of mutual assistance in connection with, or in the form of, the interception of communications,
    (b)requires the issue of a warrant, order or equivalent instrument in cases in which assistance is given, and
    (c)is designated for the purposes of this subsection by an order made by the Secretary of State,
    it shall be the duty of the Secretary of State to secure that no request for assistance in accordance with the agreement is made on behalf of a person in the United Kingdom to the competent authorities of a country or territory outside the United Kingdom except with lawful authority."

    You didn't have a UK court order, so you didn't have lawful authority to intercept UK comms. It was done illegally. You cannot transcribe a mass surveillance directive FISA warrant into UK law and pretend it gives you UK lawful authority. FISA law does not apply to UK, a FISA warrant does not count as lawful authority. If it did, then American law would count as lawful authority over any UK law.

    Without even getting into whether a US law that violates the 4th Amendment is lawful authority or not. It is not lawful in the UK. It is not lawful under RIPA.

    So the companies who assisted in this, need to come forward and report what they did as a data breach. Because that is what it is. Parliament rules UK, not GCHQ, not NSA.

    In particular Vodafone is buying Deuschland Kabel and Vodafone network in Greece was spied on in 2004, so the Germans need to ensure their network is secure from extra-legal surveillance before allowing that to go ahead. Answers are needed.

  9. Re:What can reasonably be accomplished in three da by Anonymous Coward · · Score: 1

    There's no full report required, just the immediate discovery and notification thereof. "Breach detected, your password may be stolen, please change it now". It's about giving people the ability to take measures ASAP.

  10. There are ways ... by thrill12 · · Score: 2

    ...I sometimes encounter data breaches from companies I do business with, simply because I use a unique e-mail address for each business. (name_businessname@domain). As soon as I start receiving spam on the e-mail, I have pretty much irrefutable proof that a leak exists at that company; the only condition being that I must make sure that that e-mail address is never communicated to anyone else.
    Of course, "proof" for a court of law could require a bit more, but I think that needs to be established as jurisprudence, and this could be an example of how it could be established.

    --
    Slashdot: stuff for news, nerds that matter, matter for news, stuff that nerd
  11. No. by Camael · · Score: 1

    For good measure, again No.

    From the last paragraph of TFA :-

    There are a few exceptions though – companies will not be required to pass on the data in cases where there are "justified national security reasons"

    This provision is likely useless against the NSA.

  12. It may be "legal" under UK law by Camael · · Score: 1

    Full credit to this article at the London School of Economics and Politic Science .

    It is clear that FISA allows the US to target ‘persons reasonably believed to be located outside the United States to acquire foreign intelligence information’. Arguably, when intelligence already in the hands of an agency such as the NSA is handed over to the GCHQ, there is little, if any, legal regulation or oversight in that situation as the RIPA applies only when the GCHQ gathers the data itself. If the data is simply provided to the GCHQ by the NSA pursuant to The Security Service Act 1989 and the Intelligence Services Act 1994 there is no legal requirement for a UK court warrant.

    Also RIPA does not apply where the information on UK residents is harvested outside of the UK (e.g. harvested from Google servers based in the US).

  13. Abuse may have already begun by Camael · · Score: 1

    I forgot to add that while I'm sympathetic to your point of view, it appears that from a purely legal point of view, the authorities appear to have ensured that their actions are clothed with a fig-leaf of legality. Whether their actions have any moral justifications is an entirely different matter.

    What is particularly repugnant is that these overly broad surveillance powers may have already been used to target civil liberty groups in the UK. I would think that it is a clear abuse of power to spy on parties perceived to be 'anti-government' instead of the terrorists they ostensibly were meant to root out when the laws were enacted.

  14. Why so specific? by Anonymous Coward · · Score: 1

    Am I missing something here..? Why ISPs and telcos?

    If its important enough to set up new legislation/regulation then shouldn't this apply to _any_ corporations?
    Shouldn't Amazon, eBay and your banks be similarly accountable? I know if be a lot more angry if my bank exposed my personal and financial details than my ISP.

  15. Gap between when breach occurs and '"detected" by kye4u · · Score: 1

    Does this mean that companies have to report the breach after it actually occurs or when they "notice/detect" that it occurred.
    Keep in mind there can be a significant gap between when something happens, it is noticed, and when it is "officially" reported by the company.

  16. Re:What can reasonably be accomplished in three da by Fastolfe · · Score: 1

    Your post suggests you've never done this before. Consider:

    1. Spear phishing attack nets the credentials of employee A.
    2. A's credentials are used to access sensitive data B. A normally has access to B so this doesn't set off any alarms.
    3. A's credentials are used to plant malicious code on an internal web site.
    4. Malicious code nets credentials of employee C and D and E (and a dozen others).
    5. A separate attacker probes C's access, digs through source code repository.
    6. Source code review yields an exploitable vulnerability in an internal system.
    7. Staging from D's workstation, internal system F is cracked using discovered vulnerability. This gives them access to credentials that are trusted by system G.
    8. Staging from E's workstation, sensitive system G is accessed using credentials stolen from F.
    9. An administrator on G notices that something is amiss.

    So now that you've discovered the breach, the clock starts.

    10. G contacts E to ask what's going on, but E's at home asleep.
    11. E's workstation is taken offline and forensics begins.
    12. The credentials stolen from F are used on several systems because the developer re-used them, so it takes a while to figure out that F was where they were stolen from. The attackers covered their tracks, but a sharp-eyed engineer found access attempts in an unrelated daemon's logs from D.
    13. D is contacted, and has no explanation. It's possible he would have accessed that system, but he can't remember. But your guys are smart, so you check his system for malware just in case.
    14. Malware found on D. How did it get there? He exchanges software with a 3rd party all the time, so you spend some time scanning what he's downloaded, turning up nothing, so then you go through his e-mail, and find a short e-mail with a link from a colleague that seems out of place. The URL doesn't look suspicious (the vulnerability was removed by the attackers after it was used), so you set it aside.
    15. You get stuck, so you go back to that e-mail again, one item of many presumed false leads, and realize that A didn't remember sending it.
    16. Malware found on A, spear phishing e-mail found.
    17. Logs of systems scoured for activity from A, sensitive access to B found.
    18. A's outbound e-mail checked, e-mail to C (and dozens of others) found that looks similarly suspicious.
    19. Logs of systems scoured for activity from C, accesses to source code repository found.
    20. The dozens of others also affected are investigated to see what systems they accessed, just in case there's more.
    21. What did you miss? Was there anything else? Keep looking. Are you sure that's it? Keep looking.

    This is all "best-case" and you haven't even started trying to identify the attackers yet, much less assembling a report.

    It's easy to play the armchair security consultant and talk about "proper log handling and log analysis" as though that's the magic bullet. Do you think that every company subject to this law has "proper log handling and log analysis" covering every component of every internal system on their network? Do you think even a majority of companies have this?

    Do you think it's typical that every system in this chain of investigation will have all of the logs needed to proceed to the next step? Do you think those doing the investigations will always have easy access to these logs? That they will spot patterns that look like normal accesses but really came from an unauthorized attacker? Do you think they will even have access to the systems in question without having to track down an administrator?

    There are companies that have the forethought (or experience) to make such a forensic exercise relatively fast and accurate, but these companies are the exception, not the rule, and even for those that have their shit together, investigations like this could take WEEKS to reach a meaningful conclusion about what data was compromised. You might know *something* after 72 hours, but in many cases this will be far from a "full report".

  17. Re:What can reasonably be accomplished in three da by Fastolfe · · Score: 1

    That's not how I read it, but that would make more sense, I suppose. I'm thinking of situations where you have a multi-pronged attack, and one prong accesses one set of sensitive data, and the other prong accesses another. One access may be discovered, the clock starts, and 72 hours later they may not even be far enough into their forensics to find out about the other prong of the attack. But if you're defining each as its own "breach", even though it's part of the same larger complex attack, I suppose it's a little more reasonable than I interpret it.

    But what if you're investigating something like this:

    1. Breach of data A occurs
    2. First breach of data B occurs (small set of data accessed)
    3. Second breach of data B, by the same attacker from a different attack vector, occurs (accessing more data)

    1 is discovered, clock starts, but you're able to get a full report out after 72h.
    2 is discovered, separate clock starts, and you're able to get that report out after 72h.
    3 is discovered. Should that have been part of (2)? What happens if you don't notice this during your investigation of (2)?