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Zynga Puts Random Stranger In Customer Support Role
An anonymous reader writes "A server error has meant that for the past few months, a man not associated in any way with social gaming powerhouse Zynga has been getting customer support emails. When Zynga failed to return his messages, he started replying to the customers himself. Hilariously." Sadly (though perhaps some of his correspondents would disagree), the glitch has now been fixed.
Instead, it belonged to Eric Mueller, who owns the domain themepark.com, which he uses for his web design firm.
Given Zynga's code of ethics (or lack thereof), I would wager this e-mail found its way into "their" product by way of their mission statement which probably transcends game ideas into directly taking web designs that are, by definition, available to anyone with an HTTP connection. Stay classy, Zynga.
My work here is dung.
I'm a bit disappointed that they didn't post any of the customer responses. That would be the best part.
But was the hotel advertising the wrong number? If not, there's really not much they can do. Sure the hotel could change their number, but that would be a lot more hassle than you may suspect. They'd have to reprint business cards. They'd have to reprint advertisements, which could get expensive.
Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
not a shocker that they didnt respond to them. when they bought dopewars from my previous employeer they never even told us admins that we were no longer working for them. The sooner that zynga dies the better for everyone.
have you seen my sig? there are many others like it but none that are the same
But was the hotel advertising the wrong number? If not, there's really not much they can do. Sure the hotel could change their number, but that would be a lot more hassle than you may suspect. They'd have to reprint business cards. They'd have to reprint advertisements, which could get expensive.
Not only that, but no matter what number they choose, it's going to be close to someone else's number.
"For every expert, there is an equal and opposite expert"
Probably because they were too full of cursing, anybody that has ever had to work helpdesk can tell you there is nothing more pissy and foul mouthed than an irate customer.
But this being Zynga, the same bunch of numbnuts that hired the "just deal with it" guy from MSFT to be their new CEO? honestly this doesn't surprise me. what DOES surprise me is how long they have managed to stay in business when their entire "business" is built around ripping off others IP. Go look up the papers EA filed against Zynga and you'll see pretty much every "game" they have is just stolen property, they'd find some indie game that is starting to get buzz and have some Chinese coding house whip up a knock off (some times so exact that even the artwork is damned near pixel perfect copies) which they put up on FB reap the rewards.
Personally as much as I hate the current IP minefield it just goes to show the indie game devs are easily fucked over, after all you couldn't just take the exact same script that they used for the latest Transformers, change the names by one letter (bumblebee becomes rumblebee and so on) and not get sued, or take the latest hit song and record a note for note knockoff and slap it on iTunes without getting busted, but Zynga can take some indie devs life's work, change a couple of sprites and the name and then make a pile of cash without worrying about squat. Hell if it weren't for them getting greedy and going after EA properties most of us would have never known its just a rip off house.
ACs don't waste your time replying, your posts are never seen by me.