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Lessons From the Healthcare.gov Fiasco

Nerval's Lobster writes "In theory, the federal government's Health Insurance Marketplace was supposed to make things easy for anyone in the market for health insurance. But fourteen days after the Website made its debut, the online initiative—an integral part of the Obama administration's Affordable Care Act—has metastasized into a disaster. Despite costing $400 million (so far) and employing an army of experienced IT contractors (such as Booz Allen Hamilton and CGI Group), the Website is prone to glitches and frequent crashes, frustrating many of those seeking to sign up for a health-insurance policy. Unless you're the head of a major federal agency or a huge company launching an online initiative targeted at millions of users, it's unlikely you'll be the one responsible for a project (and problems) on the scale of the Health Insurance Marketplace. Nonetheless, the debacle offers some handy lessons in project management for Websites and portals of any size: know your IT specifications (federal contractors reportedly didn't receive theirs until a few months ago), choose management capable of recognizing the problems that arise (management of Healthcare.gov was entrusted to the Medicare and Medicaid agency, which didn't have the technical chops), roll out small if possible, and test, test, test. The Health Insurance Marketplace fiasco speaks to an unfortunate truth about Web development: even when an entity (whether public or private, corporation or federal government) has keen minds and millions of dollars at its disposal, forgetting or mishandling the basics of successful Web construction can lead to embarrassing problems."

1 of 501 comments (clear)

  1. Re:Typical idiot... by jedidiah · · Score: 1, Flamebait

    The regulations surrounding insurance products are dealt with by the relevant insurance providers just like any other industry. Amazon doesn't have to bother with insurance regulations any more than they have to deal with the FCC regulations on your phone or computer.

    The problem of privacy is not even interesting. It's purely a matter of policy and whether or not you are willing to enforce a certain set of rules.

    There is nothing special about health insurance.

    YOUR attitude is precisely the problem here. Idiots like you are making this situation far more complicated than it needs to be.

    --
    A Pirate and a Puritan look the same on a balance sheet.