20-Somethings Think It's OK To Text and Answer Calls In Business Meetings

RichDiesal writes "In an upcoming article in Business Communication Quarterly, researchers found that more than half of 20-somethings believe it appropriate to read texts during formal business meetings, whereas only 16% of workers 40+ believe the same thing. 34% of 20-somethings believe it appropriate to answer the phone in the middle of a meeting (i.e., not excusing yourself to answer the phone — answering and talking mid-meeting!). It is unclear if this is happening because more younger workers grew up with mobile technology, or if it's because older workers have the experience to know that answering a call in the middle of a meeting is a terrible idea. So if you're a younger worker, consider leaving your phone alone in meetings to avoid annoying your coworkers. And if you're an older worker annoyed at what you believe to be rude behavior, just remember, it's not you – it's them!"

Comments

Is this a surprise?

[Red Flayer]

Part of the list of things I go over with my new hires is basic business etiquette. I spend at least an hour per employee on it. The most annoying thing I find is people who have a mother/father/significant other who expect them to always answer the cell phone when they call it. My experience is that a lot of people we hire have never worked in a professional atmosphere before... I'm not sure if this is because of our hiring practices, or is because of the general habits of today's younger workforce. If I am in a meeting I scheduled, and someone my rank or lower answers their phone, I almost always immediately end the meeting, to be rescheduled later. I run meetings so as to waste the minimum amount of time required for everyone; I expect the same from others. The public shaming seems to work well at my current workplace.

Zero Tolerance

[rogueippacket]

I work in a fairly large technical sales environment, and we exercise a zero tolerance rule for our younger team members when we are out with clients - if you touch your mobile device for any reason beyond presenting content or sharing contacts relevant to the meeting, you will be reprimanded. Don't leave the device on the table, and don't even think about taking notes on your phone - anything that distracts you and forces you to break eye contact with your customer is a bad thing and makes you look like you're only half-interested in the people in the room.
We will occasionally experience some belligerence after they have been reprimanded, but we always remind them that the best, most seasoned sales team members only need four things to close a multi-million dollar sale - pen, paper, whiteboard, and business cards.

Over 40s

[inhuman_4]

As a 20 something I'm eagerly waiting for these baby boomers to just retire so we don't have to deal with thier nonsense. There is nothing wrong with answering a text message in a meeting if your are not involved in the conversation and you don't disturb anyone else.

Here is my list of stuff that is rude that over 40s do that I wish would stop:

• Calling me on the phone and reading out a string of technical information. Put it in writing, put it in an email.
• Print all of your emails. Sometimes other people would like to use the printer.
• Complain that "new" technologies like version control are too complicated and therfore not worth learning (I'm not kidding).
• Expect me to provide you, a programmer with decades of experience, with technical support.
• Not knowing how to silence your phone.
• Telling me how much fast/better you can do something than me. Nobody likes a braggart.
• Grumbling about stuff people my age do, to my face.
• If you have bifocals you don't need to take your glasses off and lose them.
• Use Power Point.