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Shutdown Illustrates How Fast US Gov't Can Update Its Websites

An anonymous reader writes "Despite what we hear about how much the U.S. government is struggling with a website, it is reassuring that most of government entities can update their websites within a day after they are asked to. This conclusion is the result of research done by the Networking Systems Laboratory at the Computer Science Department of the University of Houston. The research team tracked government websites and their update times, and found that 96% of the websites were updated within 24 hours after President Obama signed HR 2775 into law, ending the Government shutdown. Worth noting that two websites took 8 days to update. It is interesting that the team was able to use the shutdown as an opportunity to study the efficiency of the IT departments of various parts of Government."

26 of 77 comments (clear)

  1. It's easier . . . by Mitchell314 · · Score: 4, Insightful

    to take something down than to make something new.

    --
    I read TFA and all I got was this lousy cookie
    1. Re:It's easier . . . by deadlydiscs · · Score: 2

      Agreed... not very honest of poster to compare removing temporary redirects to that of bringing in a new crew to evaluate, repair & optimize the hardware and software components of a website like healthcare.gov.

    2. Re:It's easier . . . by Anonymous Coward · · Score: 2, Insightful

      Healthcare.gov isn't just a website. And these "glitches" aren't just some bugs in some code.

    3. Re:It's easier . . . by meerling · · Score: 2

      Exactly. It's like the difference between building a car from scratch, and driving it off a cliff.
      Building it is a lot harder than taking it down or destroying it.

  2. what's so hard about mod_rewrite? by deadlydiscs · · Score: 3, Interesting

    for fscks sake.

  3. The shutdown had been threatened for weeks. by Anonymous Coward · · Score: 5, Interesting

    Doesn't it make the assumption that there was no lead time? The shutdown had been threatened for weeks.

    Did the IT departments wait for the order to be signed before beginning any work on the updated sites or did they start the updates before the order was signed and then just flip the site over to the update version once the shutdown was confirmed?

  4. It's not that hard. by cold+fjord · · Score: 3, Insightful

    mv index.html old_index.html ; mv no_longer_block_access_to_static_data.html index.html

    The sites that blocked by DNS wouldn't have much more to do.

    --
    much of left-wing thought is a kind of playing with fire by people who don't even know that fire is hot - George Orwell
    1. Re:It's not that hard. by chill · · Score: 3, Informative

      Except most did it via DNS redirects. Many actually turned off the servers, so they weren't serving a "Gone Fishin'" page. They changed DNS to point over to usa.gov, which remained open and hosted the static pages.

      --
      Learning HOW to think is more important than learning WHAT to think.
    2. Re:It's not that hard. by cold+fjord · · Score: 2

      Except most did it via DNS redirects.

      Which I cleverly mentioned in the second line.

      Probably 1/2 to 1/3 of the data I was looking for during the shutdown was on sites that appeared to be still up, but either simply warned about the freshness of the data, or actually blocked it because of the "shutdown," or more accurately "shutdown theater."

      --
      much of left-wing thought is a kind of playing with fire by people who don't even know that fire is hot - George Orwell
    3. Re:It's not that hard. by chill · · Score: 2

      The bastards at NIST actually took most of the data offline. :-) Good thing I had most of it in my own private stash, which I've since updated to have all of the SPs.

      --
      Learning HOW to think is more important than learning WHAT to think.
  5. Depends on what you mean by "Update" by Anonymous Coward · · Score: 5, Interesting

    Should we expect it to take much time to post a new notice or change some text on the front page of a website? How much does that involve the IT department assuming their front page is setup with some CMS that allows content to be posted with minimal technical effort? There is a big difference between changing the functionality of a website and slapping some notice on there with a default "page unavailable" message for none front page stuff. Heck, there can be a big difference between just changing text on a front page, and changing text that has detailed information, with the latter probably having to go through more people to check the actual content.

    1. Re:Depends on what you mean by "Update" by minstrelmike · · Score: 4, Informative

      Should we expect it to take much time to post a new notice or change some text on the front page of a website?

      Exactly. I am one of the government workers who 'shut down' our website.
      All I did was replace the index page and altered the security program to prevent working even if you still had a valid cookie.
      It took me 30 seconds to log in (from home) and undo the fixes (and most of that time was spent logging in).

      Shutdown means different things to different people. For the last shutdown, we were given two conflicting orders:
      1. Turn off the web servers
      2. Display a web page to visitors announcing we are shut down.

      /* for you manager types, I cannot serve up a web page if I have shut my web server down */

      That isn't a problem of government; it is a problem of non-techie managers freaking out and trying to one-up each other.
      I have seen similar things happen in private industry.

    2. Re:Depends on what you mean by "Update" by maroberts · · Score: 2

      At some point most sites have some contact with a human individual, or the site generates reports on who has and hasn't paid taxes, fines etc. Since the individuals aren't there to react, then it is probably much easier to pull down the whole site than chop down those bits which won't function during the shutdown.

      --

      Donte Alistair Anderson Roberts - hi son!
      Karma: Chameleon

    3. Re:Depends on what you mean by "Update" by SuperKendall · · Score: 2

      Thought so. A big argument back then on Slashdot from those arguing it made sense to shut down government websites was that the servers were being actually powered down to conserve power - I knew that was bullshit.

      --
      "There is more worth loving than we have strength to love." - Brian Jay Stanley
    4. Re:Depends on what you mean by "Update" by SuperKendall · · Score: 3, Insightful

      Tea *Party* members wanted only to delay Obamacare for a year until it actually worked. Now they look like geniuses.

      The Republicans passed a number of budgets, any of which Democrats could have signed to avoid shutdown. So it's hardly the Tea Party having caused the shutdown; it was the vanity of Democrats insisting Obamacare not be touched even though it wasn't ready to launch anyway. If the Democrats had not been stuck on that one issue there would have been no shutdown.

      --
      "There is more worth loving than we have strength to love." - Brian Jay Stanley
    5. Re:Depends on what you mean by "Update" by Vitriol+Angst · · Score: 2

      You mean the thing they've been trying to destroy they honestly wanted to work? They were just looking out for Obama's best interests?

      You do understand that implementing it NOW is getting the website in working order and the delay would have pushed the non-working website issue down the line? A very complex system that didn't go right is a separate issue -- and since Republicans and Tea Party members have not created anything in recent memory, I'm wondering why they think anyone believes that they pretended to care when not blasting a program as the rot of Hell.

      --
      >>"ad space available -- low rates!!!"
  6. you mean "shutdown" ... by cascadingstylesheet · · Score: 4, Insightful

    ... if there was a real shutdown, nobody would have been paid to put "shutdown" notices on websites.

    1. Re:you mean "shutdown" ... by artor3 · · Score: 2

      You realize that they set up the redirect pages ahead of time, right? Just like the guy who turns off the lights does it while still on the clock, before actually punching out.

      It's kind of funny that you right-wingers were DEMANDING that we not pay our bills, but are simultaneously outraged that we would shut off some government services.

    2. Re:you mean "shutdown" ... by Rockoon · · Score: 2

      Which service was shut off, exactly?

      You seem to be missing the point. Nothing was shut off. For web pages, some pages were changed. Thats not shutting them off. For parks, people were hired to erect barriers to entry and thats not shutting them off either. So the bills keep coming in for a services that are only down "in spirit" ...

      We could go on and on about this, with you continually needing to be intentionally vague and launching personal attacks....

      --
      "His name was James Damore."
  7. Re:How is this complicated? by BitZtream · · Score: 3, Insightful

    Exactly.

    The websites were intentionally changed to display a notice they had been "shutdown" . If they had been shutdown, no one would have seen a notice.

    What's more, many important sites with automated data feeds that I access stayed up and pumping out data, meaning someone was still taking a measurement too as the process is not automated.

    It was nothing more than both fracking parties trying to make the other guy look like an asshole at OUR expense and frustration.

    Vote every single one of those pricks out of office over the next two elections. The next president should meet a house and senate with no incumbents at all.

    --
    Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
  8. The private sector can do it faster by Anonymous Coward · · Score: 4, Funny

    I noticed that within hours after the shutdown ended, foxnews.com was featuring stories about Benghazi again ("the questions Americans STILL want answers for!") using their rather large top headline font.

    Stories about the shutdown/re-opening/GOP infighting were completely buried for days afterwards.

    1. Re:The private sector can do it faster by Anonymous Coward · · Score: 2

      Cause we all know the government would never ever lie to us about anything. Anyone who doubts this must have a low IQ.

    2. Re:The private sector can do it faster by Anonymous Coward · · Score: 4, Insightful

      Who said anything about this being unique to Obama? I think it is everyone's patriotic duty to question the "official" story being told by the Administration. If the Democrats had a little more testicular fortitude, maybe they would have questioned Bush administration's "intelligence" about WMDs in Iraq.

  9. dumb comparison by globaljustin · · Score: 4, Insightful

    This is a ridiculous comparison. The data are from two completely different proceedures, from a technical perspective.

    Taking a functional government website, like say Astronomy Picture of the Day

    To make it 'not work' all they have to do is whip up a basic "this site shutdown due to..." with a few HTML tags and its is "taken down due to the shutdown"

    That's all...a few lines of HTML and a redirect!

    Second, the criticism of the Obamacare website in the media is not representative of the ***ACTUALL*** technical problems.

    Politics aside, the website problems were **routine IT work**...its not an excuse, but **management** is to blame for not scheduling testing with enough time before rollout...

    So, this data is doubly unusuable...but it makes sense...

    **of course** sites like Astronomy Picture of the Day were up in 24 hrs after the shutdown lifted!!!!! It just took a few lines of code!

    --
    Thank you Dave Raggett
  10. Re:How is this complicated? by riverat1 · · Score: 2

    Vote every single one of those pricks out of office over the next two elections. The next president should meet a house and senate with no incumbents at all.

    It feels good to say that but unless you force all of the lobbyists to be just as inexperienced as the incoming Congresspeople it could be a disaster.

  11. It isn't a technical question by feenberg · · Score: 3, Insightful

    There is a great misunderstanding in all these comments. The question isn't "How long does it take to change 3 lines of code", of course that only takes a few minutes. The question is: "How long does permission to change 3 lines of code take to wend its way through the agency from the Secretary to the contractor?" That typically takes weeks or months, but in this case was done quickly because no one between the Secretary and the coder thought to interfere. That is very unusual. Another question (not answered) is how long does it take for a request from the coder to the Secretary? Typically that would be "forever", which is why most things never get done. It would help if someone below the secretary were authorized to make a decision, but typically that isn't the case.