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HealthCare.gov Can't Handle Appeals of Errors
PapayaSF writes "The Washington Post reports that roughly 22,000 people have claimed they were charged too much, steered into the wrong insurance program, or denied coverage, but the HealthCare.gov website cannot handle appeals. They've filled out seven-page forms and mailed them to a federal contractor's office in Kentucky, where they were scanned and entered, but workers at CMS cannot read them because that part of the system has not been built. Other missing aspects are said to have higher priorities: completing the electronic payment system for insurers, the connections with state Medicaid programs, and the ability to adjust coverage to accommodate major changes such as new babies. People with complaints about mistakes have been told to 'return to the Web site and start over.'"
Yeah, $634 million and counting (as of... way back in 2013-10) ceartainly isn't enough to develop a website. What price would you have us pay, ridiculous, partisan one?
sig: sauer
When I worked for a Fortune 50 company, we once had corporate IT charge us $1.7 million to tell us that it would cost $4.5 million to make a simple e-commerce web site for a division that had a catalog of 2000 products and did about 250 orders per day. Everyone on that team was praised and the local GM that refused to go forward with the project was eventually pushed out. The project eventually happened.
They now have a maintenance team of five people dedicated full time to that web site.