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Is Verizon Already Slowing Netflix Down?

hondo77 points out a blog post by Dave Raphael, who noticed some odd discrepancies between two different Verizon broadband connections he has access to. His personal residential plan and his company's business plan both went through the same Verizon routers, but his residential plan is getting unusably slow speeds to places like AWS. He suggests that Verizon is already waging a war on high-bandwidth services like Netflix after the recent court decision against net neutrality. His discussion with a Verizon service representative seems to confirm this, though it's uncertain whether such an employee would have access to that information.

21 of 298 comments (clear)

  1. Your task: explain how Net Neutrality stops this by SuperKendall · · Score: 5, Insightful

    Most people support Net Neutrality because they think things like this will not happen.

    So then, under the net neutrality rules you need to explain why what Verizion is doing would not happen.

    What will stop Verizon from doing this? My canceling my phone service and telling them I'm switching to T-Mobile because of cloud throttling.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  2. Verizon is denying it: by bobstreo · · Score: 5, Informative

    http://bgr.com/2014/02/05/veri...

    “We treat all traffic equally, and that has not changed,” a Verizon spokesperson told BGR in an emailed statement. “Many factors can affect the speed a customer’s experiences for a specific site, including, that site’s servers, the way the traffic is routed over the Internet, and other considerations. We are looking into this specific matter, but the company representative was mistaken. We’re going to redouble our representative education efforts on this topic.”

    It is still unclear exactly what was causing the issues that Raphael described, but it’s apparently not any form of bandwidth prioritization. Instead, the issue may relate to congestion specific to the Amazon servers or connections that Raphael was testing, but nothing has been confirmed by Amazon.

    1. Re:Verizon is denying it: by khasim · · Score: 4, Insightful

      And from TFA:

      During the day â" the bandwidth is normal to AWS. However, after 4pm or so â" things get slow.

      That is when the home usage increases.

      And he's using wireless.

      He really needs to contact someone who knows more about networking in order to collect more useful data. Right now it is impossible to say what is really happening.

  3. Re:Your task: explain how Net Neutrality stops thi by timeOday · · Score: 4, Funny

    What will stop Verizon from doing this? My canceling my phone service and telling them I'm switching to T-Mobile because of cloud throttling.

    I almost admire your optimism.

  4. Re:Your task: explain how Net Neutrality stops thi by Tumbleweed · · Score: 5, Insightful

    Because it would be illegal, and they would be subject to legal repercussions, unlike now. What part of this do you find confusing?

  5. Re:Your task: explain how Net Neutrality stops thi by i+kan+reed · · Score: 5, Insightful

    They're confused by the part that conflicts with their ideology.

  6. Basically never believe what CSRs say by langelgjm · · Score: 4, Insightful

    Why would anyone believe what a low-level CSR tells them in a chat session? This is like when an eBay CSR claimed that eBay did not allow the sale of Bitcoin mining rigs a few weeks ago. The person didn't know what they were talking about.

    Not to mention this is Verizon, who can't tell $0.002 from 0.002 cents. Engaging them on a topic of any complexity is sure to lead to hilarity and/or frustration.

    --
    "Anyone who [rips a CD] is probably engaging in copyright infringement." - David O. Carson
  7. Re:Something doesn't add up by gstoddart · · Score: 4, Insightful

    ISPs say that they don't have enough bandwidth for everything, and that they must throttle traffic.

    Because, ISPs have long worked on a model of oversubscription in order to rake in huge amounts of money, while not giving a damn if you get anything resembling the claimed performance.

    They just want more and more subscribers paying a monthly bill, but they've mostly all failed to invest in any new capacity in a long time.

    In the real world, this would be analagous to going to a hotel and discovering they've got more people than rooms and have therefore installed rows of bunk beds like a military barracks.

    Services like Netflix are just highlighting that they're selling more than they have, and leaving the customers short-changed.

    They were the ones telling us about all the multimedia experiences we could get on the interwebs, and then the first to start bitching about how much bandwidth the stuff they used in their advertising actually costs.

    And, since many ISPs are also cable companies these days, they also want to ensure you use their premium services to watch anything -- this way they can get more money out of you, starve out a competitor, and if they're really lucky charge both you and Netflix for the bandwidth.

    Telecoms are largely a pyramid scheme these days in terms of actual capacity, and they know it.

    --
    Lost at C:>. Found at C.
  8. Laws by Archangel+Michael · · Score: 5, Insightful

    Sure you can stop them. You can revoke their Incorporation Charter.

    One thing we seem to have forgotten is that Corporations are creations of the state, and thus subservient to the state (ostensibly).

    The problem is, that when HARM is done, we have never simply revoked Corporate Charters. If we start doing that, then CxOs and boards will take their fiduciary responsibility a little more seriously.

    --
    Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
  9. Because it is. by Anonymous Coward · · Score: 4, Informative

    Net Neutrality states that all data must be treated equally. That means if I purchase a 20Mb connection, I should be able to allocate that 20Mb connection to any service I want without the ISP throttling it down. If Netflix lets me stream at 20Mb, but for some reason I can only get 10Mb because it is throttled by Verizon, well then that breaks Net Neutrality. Obviously there is a lot of things to take in, like router, modem, and infrastructure, but if there is obvious evidence showing my connections to a particular service is treated differently, it would be illegal under Net Neutrality.

    1. Re: Because it is. by Scowler · · Score: 5, Interesting

      That is an over broad definition, one that would preclude common sense QoS during times when ISP is approaching capacity limits. Common sense QoS would include, for example, putting torrents or FTP on low priority tier, voice communication on high tier, etc. What is bad is discriminating between two similar types of traffic, like Netflix vs YouTube.

    2. Re:Because it is. by vux984 · · Score: 4, Informative

      Net Neutrality states that all data must be treated equally.

      No it doesn't. And nobody wants that. Do you really want your voip call to break up because the line is slammed with my linux ISO download?

      Net Neutrality more accurately states that all destinations be treated equally.

      The ISP cannot make a deal with google to throttle my traffic to microsoft and yahoo but give me fast access to google.

      The ISP cannot throttle my connection to netflix because it made a deal with amazon. Nor can it host its own video streaming service and throttle my connection to 3rd party services.

      In other words, proper net neutrality prevents ISPs from ACTIVELY using throttlling to advance the relative functionality of a service it would prefer you to use over an equivalent service from somewhere else.

      ISPs can still throttle torrents to ensure voip traffic moves through. ISPs can also still have deals to have netflix servers onsite if they wish, which are lower latency and faster than accessing apple or amazon servers which are not onsite; however they make reasonable best effort for that offsite traffic. They can't deliberately cripple or throttle that connection.

      Finally, net neutrality also effectively prevents ISPs from turning around BILLING amazon and other 3rd party content providers for the "privilege" of having unthrottled access to the ISPs customers -- this is something the ISPs would LOVE to do.

  10. Re:rumor is netflix is pushing its own CDN by sexconker · · Score: 5, Informative

    if you search on the internet, netflix is pushing it's own CDN with the condition that they don't pay the regular CDN fees. most of the big ISP's haven't signed on which is why netflix is slow on their networks. the pipes to the CDN provider are probably maxed out like the issue with Cogent a few years ago

    business scuffle with two companies trying to lower their costs of business. not like netflix is the angel here either.

    This is the second time you've posted about this here as if you have some sort of inside information.
    It's not a rumor, and it's not newsworthy. Netflix announced this shit a year ago when they started touting "Super HD". https://signup.netflix.com/ope...

    Netflix gave ISPs 3 options:

    A: Peer with us at favorable rates and we'll allow your users to access our higher quality streams and help make sure shit is routing efficiently.
    B: Drop our content boxes directly on your network and we'll allow your users to access our higher quality streams and pay you fair rates.
    C: Don't peer with us at lower rates or let us store content on your network, and we'll name and shame you as not fully supporting Netflix.

    Once all the major ISPs agreed with A or B, Netflix opened up "Super HD" to (almost) everyone. They now have a lot of those distributed content boxes and favorable agreements, and are effectively a CDN.

  11. How long before I have to buy Internet "channels"? by Gordo_1 · · Score: 5, Insightful

    "The Premium package gives you access to all your streaming favorites like YouTube, Hulu Plus, Netflix along with dozens of foreign movie sites you've never heard of.
    The Friends & Family package gives you access to the people you want to keep in touch with, when you want to keep in touch with them, over your favorite NSA-sponsored proprietary social networking site: FacePalmSpace.
    Our Adults-Only package allows you to stream all your favorite German Scheiße porn tube sites!"

    Don't think so? Bookmark me, wait a couple years, then come back and mod me "Insightful".

  12. Re:Illegal HOW EXACTLY by Tumbleweed · · Score: 4, Informative

    Because it would be illegal

    Why?

    What was the rule or regulation or law from Net Neutrality that made what Verizon is doing illegal?

    I want someone to be specific because my point is this Verizon action has NOTHING to do with Net Neutrality, and would not be stopped by any Net Neutrality rules that the FCC put forth before they were told to stop.

    So I repeat; HOW WOULD VERSION NOT BE ABLE TO DO WHAT THEY ARE DOING?

    There is no current authority by the FCC (which they recently admitted) that allows them to enforce net neutrality. Even before that admission, what they had in place would not have worked as net neutrality, and was certainly never legally challenged and upheld in any court to cement it. Until ISPs are classified as common carriers, the FCC will not have the authority to enforce any level of net neutrality - which a former FCC chairman has recently stated. I have not said, and do not believe, that we have ever had any level of net neutrality. I am advocating FOR true net neutrality. That doesn't mean that what Verizon is supposedly doing doesn't violate the spirit of what people want net neutrality protection against, however.

  13. Re:Your task: explain how Net Neutrality stops thi by benjfowler · · Score: 5, Funny

    I guess "Slashdot Beta Tourette's" is the winter bug going around this year...

  14. Re:Your task: explain how Net Neutrality stops thi by OakDragon · · Score: 5, Funny

    We made one, but the data being returned kept dropping out for some reason.

  15. Re:Your task: explain how Net Neutrality stops thi by Petron · · Score: 5, Insightful

    No, they are confused by an unclear description of "net neutrality".

    I've seen some places (non-fox news) describe "net neutrality" as "Enforcing traffic to be at equal speeds"... which is not the case. People using that description would be against it because they believe it would mean all web traffic would be slower, to match the speed of the slowest server... That reeks of "All must be fair, so we must race to the bottom" and "Everybody gets a trophy" that many people disapprove of.

    If you inform them that Net Neutrality is against throttling speeds, and having customers get what they paid for... then most of those against, turn sides.

    I see it as we either need to enforce Net Neutrality, or enable a free market, where we have more than one or two choices for broadband (or any other utility).... If we had 10+ ISP's to choose from, this wouldn't be an issue, one would not throttle, and that would force the others to compete. But we don't have a free market... and too many of those in power (both in government, and the big TelComs) would lose money to allow a free market.

    --
    if (it != oneThing) it = another;
  16. Re:Your task: explain how Net Neutrality stops thi by anagama · · Score: 5, Insightful

    I see it as we either need to enforce Net Neutrality, or enable a free market, where we have more than one or two choices for broadband (or any other utility).... If we had 10+ ISP's to choose from, this wouldn't be an issue, one would not throttle, and that would force the others to compete.

    Why is this not yet ranked +5 insightful.

    I recently moved to a place where I can't get Comcast (thankfully). Even though I'm out in the country instead of in town -- everything is so much better. Youtube and Netflix don't buffer like they did with Comcast, they just play. My internet bill went from $75/mo to $50. So better and cheaper. Of course it could have been different as there is only one provider here too, but I got lucky this time and my provider isn't such an ass as Comcast. But that's just the luck of the draw.

    You simply can't treat a monopoly like a free market -- these terms are antonyms and reality demands different treatment. Believe me, if there had been competition, I would dropped Comcast faster than a fetid turd, but there wasn't and so I bitterly paid my bill and sucked it up.

    --
    What changed under Obama? Nothing Good
  17. Re:Your task: explain how Net Neutrality stops thi by anagama · · Score: 5, Insightful

    How many banksters went to jail for tilting the entire fucking world economy over a cliff?

    Oh yeah, zero.

    You can even launder money for terrorists and drug cartels and be punished with nothing but a partial deferral of your annual bonus.

    As Matt Taibi put it:

    Wow. So the executives who spent a decade laundering billions of dollars will have to partially defer their bonuses during the five-year deferred prosecution agreement? Are you fucking kidding me? That's the punishment? The government's negotiators couldn't hold firm on forcing HSBC officials to completely wait to receive their ill-gotten bonuses? They had to settle on making them "partially" wait? Every honest prosecutor in America has to be puking his guts out at such bargaining tactics. What was the Justice Department's opening offer -- asking executives to restrict their Caribbean vacation time to nine weeks a year?

    http://www.rollingstone.com/po...

    --
    What changed under Obama? Nothing Good
  18. Re:Your task: explain how Net Neutrality stops thi by wile_e_wonka · · Score: 4, Informative

    Our cable (and hence cable modem) went out for a day recently (we use Cox). My wife set up a mobile hotspot from her T-Mobile phone in a spot in which she had LTE service and went about her life as normal, meaning streaming Netflix in the background while she works. It turns out that at LTE speeds, Netflix feeds you rather high reception, and you can go through a 2.5 GB limit in less than two movies. So, she was throttled for the rest of the month to 2G speeds.

    Supposedly they do not throttle on the unlimited plan. They are very clear on the 2.5 GB plan that they will throttle after the cap (but will not charge extra) and they did in fact throttle (and I was fine with that--that was all we paid for, and in the typical month is faaaar more than enough). On the unlimited plan, I question how much Netflix streaming they would really tolerate.