Not Just Healthcare.gov: NASA Has 'Significant Problems' With $2.5B IT Contract

Posted by Soulskill on Friday February 7, 2014 @01:52AM from the moving-at-the-speed-of-government dept.

schwit1 writes "According to the Inspector General, NASA and HP Enterprise Services have encountered significant problems implementing the $2.5 billion Agency Consolidated End-User Services (ACES) contract, which provides desktops, laptops, computer equipment and end-user services such as help desk and data backup. Those problems include 'a failed effort to replace most NASA employees' computers within the first six months and low customer satisfaction,' the report states (PDF). It adds that NASA lacked the technical and cultural readiness for an agencywide IT delivery model and did not offer clear contract requirements, while HP failed to deliver on multiple promises."

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Re:Typical.... by ebh · 2014-02-07 02:19 · Score: 5, Interesting

No, this is what happens when you underTHINK the IT budget. HP and other services organizations want you to believe that all you have to do is write them a check, and all your IT troubles will magically disappear. Instead, what really happens is that all your problems are still there, with one more layer of bureaucratic delays and miscommunications thrown in. The company I work for outsourced their IT to HP, going so far as to sell a lot of their server infrastructure (the actual hardware) to HP, and it's been a disaster, only part of which is HP's fault.