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Verizon Discontinues Home Automation Service After 2 Years

An anonymous reader writes "Verizon has discontinued its Home Monitoring and Control solution, a $10/month service for do-it-yourselfers that enables remote monitoring and control of security, lighting, thermostats and more. The author notes Verizon 'was attempting to become the first successful provider of a DIY security/automation system that had a monthly fee separate from a professionally monitored security system. ... Providers could (and do) charge premiums of $10 or more for automation and self-monitored security as an attachment to professional monitoring, but not as a standalone service.'"

50 of 85 comments (clear)

  1. DIY, huh? by JohnFen · · Score: 3, Interesting

    If you're paying a third party for a service, it's not DIY.

    I've had DIY home security for almost 20 years now. There's no need to pay for monitoring. When something is worth alerting me about, the system sends me a text ( before that, it paged me).

    1. Re:DIY, huh? by Nos. · · Score: 2

      I did this for quite a while too. Unfortunately it doesn't qualify for any insurance discounts, so I went with a system that does. The insurance discount is about equal to the monthly bill, and I don't have to worry about any maintenance.

    2. Re:DIY, huh? by JohnFen · · Score: 1

      That's legit. I'm a little different... any discount that only offsets the cost of the service isn't a big enough discount to tempt me. I'm one of those weirdos who doesn't trust third parties with my data, so I run my own cloud service, my own email server, etc. specifically to minimize the exposure of my data to unaccountable companies.

    3. Re:DIY, huh? by JohnFen · · Score: 1

      I think you meant to reply to Mr. Dog & .40 below, not to me.

    4. Re:DIY, huh? by JohnFen · · Score: 1

      Monitoring service & electrical service are not comparable things.

    5. Re:DIY, huh? by epyT-R · · Score: 1

      Take your leftist anti gun rhetoric somewhere else. He didn't even mention guns. Also, it's not in the best interest of free societies to run around telling individuals that they should leave everything to unaccountable 'professionals' (who are also human, too, btw).

    6. Re:DIY, huh? by Mr.+Slippery · · Score: 1

      Take your leftist anti gun rhetoric somewhere else.

      Point of order: there's nothing "leftist" about anti-gun rhetoric. As the socialist writer George Orwell noted, "That rifle hanging on the wall of the working-class flat or labourer's cottage is the symbol of democracy. It is our job to see that it stays there."

      --
      Tom Swiss | the infamous tms | my blog
      You cannot wash away blood with blood
    7. Re:DIY, huh? by JohnFen · · Score: 1

      No, I'll argue that you're paying for a product (the music). If you're paying someone to monitor, you're paying for a service. If this were DIY, you'd be Doing It Yourself rather than paying someone else to do it. But your example does clue me in to the source of our disagreement -- we're talking about different levels of abstraction. For me, the whole point of DIY is to not be reliant on someone for the thing.

      My real point is that if Verizon was marketing this as a DIY thing, then there's no mystery as to why it failed. They were offering a service where they "do" for a crowd who wants to do it for themselves.

  2. DIY Security by Anonymous Coward · · Score: 1

    My dog and .40 are the best DIY home security.

    1. Re:DIY Security by kenai_alpenglow · · Score: 1

      Let's see: That's 7 that might be prevented by having a gun, 11 most likely N/A (they'll figure out some other way), and 4 that might be due to a gun (or just klutzes that might find some other way to remove themselves from the genepool). 7 - 4.....Sounds like we need more guns...

    2. Re:DIY Security by Medievalist · · Score: 4, Funny

      My dog and .40 are the best DIY home security.

      Yeah, my dog gets pretty crazy after 40 ounces of malt liquor too.

    3. Re:DIY Security by Belial6 · · Score: 2

      You do realize that those statistics don't count the majority of times that a gun is used for self defense, right? If someone commits assault or murder, the police are virtually always contacted. When someone commits suicide, the authorities are virtually always contacted. When someone shoots themselves on accident, they will generally go to a hospital, and... the authorities are contacted.

      On the other hand, in the vast majority of cases, when a gun is used for self protection in the home, no shots are fired, and the homeowner does not contact the authorities because they then run the risk of being arrested for protecting themselves from a threat that they have already neutralized.

    4. Re:DIY Security by edjs · · Score: 3, Funny

      So, while the dog pisses on the fire, you shoot into the air to summon emergency services?

    5. Re:DIY Security by epyT-R · · Score: 3, Insightful

      Did you know that for every car manufactured, at least 95% of them are involved in some kind of crime? From parking and traffic violations to human trafficking and murder, cars are the cornerstone for this EPIDEMIC!! ZOMG!

      Soccer mom fear mongering doesn't make a good argument for (or against) anything.

    6. Re:DIY Security by epyT-R · · Score: 2

      Those who with a car sometimes die by their own car....

    7. Re:DIY Security by jrumney · · Score: 1

      no shots are fired, and the homeowner does not contact the authorities because they then run the risk of being arrested for protecting themselves

      So let me get this straight. In the US, you have the much lauded right to bear arms, but it only applies if you actually fire a shot?

    8. Re:DIY Security by Belial6 · · Score: 1

      In many places, it is more of a... You only have it if you lock the gun in a safe and never take it out. Especially when there is ammunition in the same room.

    9. Re:DIY Security by JWSmythe · · Score: 1

      You do know that statistics like that are complete and total BS.

      If someone were to encourage an intruder to leave quickly (with no shots fired), there is no accountability nor paper trail. Not everything should turn into a complaint to law enforcement. A lot of those potential intruders learn from their mistake.

      If, as another example, the local hoodlums knew someone was well armed, they may choose to avoid trouble with that person. Again, no shots fired. No police reports.

      Some of us have a very safe zone around our homes, because the word does get out that we're well armed. It's a smaller scale on the idea of "peace through strength".

      --
      Serious? Seriousness is well above my pay grade.
    10. Re:DIY Security by PPH · · Score: 1

      For every time a gun is used in self-defense in the home,

      ... 425 bullshit statistics are quoted by whiny anti gun liberals.

      --
      Have gnu, will travel.
    11. Re: DIY Security by Badblackdog · · Score: 1

      Damn right

    12. Re:DIY Security by Mr.+Slippery · · Score: 2

      For every time a gun is used in self-defense in the home, there are 7 assaults or murders, 11 suicide attempts, and 4 accidents involving guns in or around a home.

      Citation? The lowest number I've seen on defensive gun uses is 64,000 year. That's via a methodology expected to undercount, but even if we assume that it's an overcount and take *half* of it, then defensive gun use is likely to be more than three times as common as homicide via firearm.

      Other estimates -- highly controversial ones, to be sure -- put the annual number of DGUs in the millions.

      More importantly, those homicides by firearm are mostly being committed by people who already have criminal records. People who are legally barred from getting guns. But laws keep bad guys away from guns as well as drug laws keep junkies away from heroin; and keeping good citizens -- the sort who are unlikely to murder anyone but might come to someone's aid -- away from guns is not only a waste of resources and corrosive to liberty, it's counter-productive to crime prevention.

      Firearms accidents are actually rare and you are far more likely to drown or die in a fire than be accidentally shot to death. Suicide is sad but the means are irrelevant, people manage to kill themselves quite well in Japan despite a lack of guns. And comparing DGU "in the home" with felonious shootings "in or around a home" -- a lovely bit of rhetorical misdirection and intellectual dishonesty.

      --
      Tom Swiss | the infamous tms | my blog
      You cannot wash away blood with blood
    13. Re:DIY Security by Ly4 · · Score: 1

      ... in the vast majority of cases ... the homeowner does not contact the authorities ...

      Bullshit. State laws on the subject vary massively; there's no way to make a blanket statement like that unless you're in confirmation-bias mode.

    14. Re:DIY Security by Lord+Lemur · · Score: 1

      "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed."

      Your right to protect oneself with a firearm isn't mentioned. Your right to support a well regulated Militia to defend your free state, and keep and bear Arms are all enumerated, however.

      I don't disagree that you have a right to keep an bear arms, just the purpose of the amendment.

    15. Re:DIY Security by Belial6 · · Score: 1

      Liberal Motto: If reality proves you wrong, accuse the other person of being a conservative, reject that reality and substitute your own.

      I am not even close to what anyone would call a "Conservative". It's just that Liberals tend to be so batshit insane that they can't even comprehend that there is anything but the Red team and Blue team.

    16. Re:DIY Security by JWSmythe · · Score: 1

      Like the next AC said.. If someone wants good guns, it's easier to hit a police station, gun store, pawn shop, or the local national guard armory. Police stations can be rough, except the "office" stations, which are basically unmanned outside of normal business hours.

      Gun stores are suppose to vault all their weapons after hours. When I've talked to some, they depend on their building security, considering the entire building to be the "vault", including the sales floor.

      One gun store was shut down recently, and it made it *real* easy for the state police to empty it. They picked the lock on the front door, disabled the alarm, and moved all the weapons out in a U-Haul. Since they were cleaning the place out, they took their time, and took all the computers and records. It took about an hour.

      If they're feeling ungraceful, a ram can give them access in seconds.

      Me, being well armed as an individual, is nothing in comparison to any of the above mentioned facilities.

      Still, some criminals are dumb. They'll hit a gas station for the cash in the drawer (frequently under $100), rather than the bank or check cashing store next door.

      --
      Serious? Seriousness is well above my pay grade.
    17. Re:DIY Security by Agripa · · Score: 1

      So let me get this straight. In the US, you have the much lauded right to bear arms, but it only applies if you actually fire a shot?

      This happened not to long ago in Kansas where a person legally carrying concealed was convicted of a felony for threatening to use deadly force but not actually using it. Had he shot his attacker, he would have saved himself years of legal work.

  3. "Few customers wanted it." by Impy+the+Impiuos+Imp · · Score: 3, Funny

    "It's just as well," the Verizon spokesperson said, "It wasn't close to turning a profit, and that didn't even count the extra costs feeding the home info from all sensors to the NSA, whom we aren't even legally allowed to charge."

    --
    (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
    1. Re:"Few customers wanted it." by jeffmeden · · Score: 2

      "It's just as well," the Verizon spokesperson said, "It wasn't close to turning a profit, and that didn't even count the extra costs feeding the home info from all sensors to the NSA, whom we aren't even legally allowed to charge."

      Are you kidding? The NSA (and other TLAs) get charged a *crapton* for siphoning data from private orgs: http://www.forbes.com/sites/ro...

    2. Re:"Few customers wanted it." by epyT-R · · Score: 1

      Exactly, and the taxpayer foots the bill. we pay for our own oppression.

    3. Re:"Few customers wanted it." by omnichad · · Score: 1

      Well...not that this isn't bad, but where else would it come from? Would you prefer that international funds were used? Some foreign nation or agency?

  4. Y'see, I'm confused... by Chris+Mattern · · Score: 1

    If you're paying Verizon to do it, how is it DIY?

    1. Re:Y'see, I'm confused... by Anonymous Coward · · Score: 1

      The sensor array is DIY, you pay Verizon to hook up your array to their monitoring service.

      Rather like if you built your own car then payed tolls to drive it on the government's roads.

    2. Re: Y'see, I'm confused... by PPH · · Score: 1

      You install it yourself and monitor it yourself.

      Which I did with my own alarm, security camera and home automation systems. Without paying anyone $10/month extra for the privilege of hooking that stuff up to my broadband connection and having worldwide access to it.

      --
      Have gnu, will travel.
  5. Not in their wheelhouse by John3 · · Score: 3, Interesting
    They pushed the service on every call I made to FIOS tech support or Verizon billing, so they certainly communicated the availability of the service. However, they never really had a shot at making this service fly due to a number of challenges.

    - There just aren't a lot of devices linked yet within a home, especially since Verizon was targeting a novice and not someone who's played with X10 or can configure their own router.

    - Verizon support is terrible for most products, and this would likely have been even worse.

    - Who really needs to control their lighting and thermostats more than they already do. By now anyone with a computer or Verizon Internet service likely has a programmable thermostat, motion sensor outdoor lights, and timers on lamps for when they go on vacation. Is it worth paying a bloated company like Verizon $120 a year to help you manage what you're already handling fine for free?

    The nail in the coffin was probably Google purchasing Nest. And no, I did not RTFA.

    --
    "We make our world significant by the courage of our questions and by the depth of our answers." Carl Sagan
  6. In Soviet America... by Zanadou · · Score: 1

    "In Soviet America, home automation automates--" nah, I got nothing.

    1. Re:In Soviet America... by bobbied · · Score: 1

      "In Soviet America, home automation automates--" nah, I got nothing.

      NSA data mining you...

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    2. Re:In Soviet America... by epyT-R · · Score: 1

      "In soviet america, home automation automates you." Sounds about right..

  7. So then who is making money on home security? by Anonymous Coward · · Score: 1

    ADT stock just plunged 25% recently because they aren't doing well...

    1. Re:So then who is making money on home security? by Captain+Splendid · · Score: 2

      I'm guessing no one's making any money on home security since at best it's a placebo.

      Being secure means paying attention, not acting like an asshole and just generally not being stupid. Which a bunch of cheap sensors and some noisemakers won't come close to replicating.

      Not to mention that the kind of people/domiciles that could actually use a boost in security probably don't have the disposable income to throw away on some plastic junk.

      --
      Linux, you magnificent bastard, I read the fucking manual!
    2. Re:So then who is making money on home security? by Captain+Splendid · · Score: 1

      Speaking from recent personal experience for some of that, actually. But thanks for assuming.

      --
      Linux, you magnificent bastard, I read the fucking manual!
    3. Re:So then who is making money on home security? by omnichad · · Score: 1

      almost all crooks are going to skip houses with alarms

      This is a good reason to put a battery powered blinking LED somewhere in view of the outside world. It's not like it takes much to make it seem like you might have an alarm system.

  8. every telco thought this was low-hanging fruit. by swschrad · · Score: 3, Insightful

    and it hasn't been.

    --
    if this is supposed to be a new economy, how come they still want my old fashioned money?
    1. Re:every telco thought this was low-hanging fruit. by jrumney · · Score: 1

      The problem with any service like this, is it will never meet the profit precedent set by 160 byte SMS messages, so it is always doomed to failure in the eyes of a Telco.

  9. Re:Beta by JohnFen · · Score: 2

    There should be a link to the classic interface at the bottom of the page. Click it, and you won't be bothered with the beta anymore. At least, when I got drafted months ago, that's how it worked.

  10. MBA "Leadership" by ltrand · · Score: 5, Interesting

    You know its funny, these guys once in a while get to a market too early, then because revenue is too weak, decide it isn't promising enough to invest in. Players enter the market (Nest, Google, etc) and it slowly starts to pick up steam. MBA's higher up decide it's been "long enough" so divest themselves of the endeavor. Mark my words, within the next 36 months there will be an explosion in that marketspace, some Verizon executive is going to scream "why didn't we see this" and then they will take 2 years reentering the market they tried to start.

    This is why I laugh at large corporation "innovation".

    1. Re:MBA "Leadership" by Jah-Wren+Ryel · · Score: 1

      Mark my words, within the next 36 months there will be an explosion in that marketspace

      Indeed. Both Lowe's and Staples have been farting around with standards-based (zigbee, z-wave and wi-fi) home automation equipment for about a year and it looks like they are ramping up for 2014.

      --
      When information is power, privacy is freedom.
  11. Self monitoring for DSC and Honeywell systems by fishb0ne · · Score: 1

    There's just too many DIY options out there for self monitoring to make it worth paying somebody else to do what the owner can themselves. But then again there certainly are different needs for different people. For example EyezOn has a module called Envisalink 3 which works with DSC and Honeywell security systems: it makes them accessible via the web and alerts can be sent via text/email to a number of contacts for a number of events. I've had the module for about a year now, picked it up for around $130, it was easy to install and I am very happy with it. Just throwing it out there.

  12. That's not true by Belial6 · · Score: 1

    That is simply not true. These guys have been offering third party monitoring for DIY home security for over a decade.

    http://www.smarthome.com/alarm...

  13. Re:Security systems aren't home automation. by masterofthumbs · · Score: 2

    It was mostly things like remote controlled power strips, IP cameras, thermostats, and electronic door locks. I'm not surprised they stopped selling the service since most of those things either don't need a computer to control (IP cameras with a built-in server or a central reciever for multiple cameras) or could just be set to a timer (power outlets and thermostats). It was a neat service for people who didn't want to put in the effort to setup their own stuff and wanted a all-in-one deal to control all of those things but kind of useless in the end.

  14. Re: You Don't Hear.... by Beyond_GoodandEvil · · Score: 1

    I'd like to live in a society where I was worshiped as a god...but that's not going to happen either.
    Larry Ellison, is that you?

    --
    I laughed at the weak who considered themselves good because they lacked claws.