MtGox Sets Up Call Center For Worried Bitcoiners
An anonymous reader writes "Did you lose bitcoins in the MtGox debacle and are worried that you'll never get them back? Fear not, a call center has been set up in Japan to help allay your fears. From the article: 'Bitcoin investors left hanging by the sudden shuttering of the MtGox electronic market will soon have a way to learn more about the fate of their cryptocurrency holdings—a Japanese phone hotline. In an announcement on the company's website, MtGox said that a call center had been set up to handle inquiries about the company. The call center will go live on the morning of March 3, Japan time.'"
Losing taught humility
Gained me Perspective
I'm a better person now
"Kill 'em all and let Root sort 'em out"
That sounds like a nice job to apply for.
The history of paper money is interesting as is fractional reserve banking. What a lot of people don't realize is that we the public asked for it to be regulated. And for good reason. The problem i have with bitcoin and bitcoin fans, is they seem to think bitcoin is somehow immune to all the things that went wrong with normal currencies. Its not.
If information wants to be free, why does my internet connection cost so much?
...with Mt.Gox down for the count, the price depression caused by the uncertainty around Mt.Gox appears to be over. Bitcoins are up more than 6 percent in the last 3 hours.
http://hackingdistributed.com/...
...setting up a phone consolation center is so much cheaper than meeting all those expectations about monies!
Bla..bla..bla..bla..your monies are safe..bla..bla..bla will just take a bit of time to sort out..bla..bla Who is going to believe whatever they say?
"Ha ha ha <click> ha ha ha <click> ha ha ha <click>"
If only there was a more efficient way to publish information and make it available to a large group of people.
From the BBC:
"HMP Grampian will also have a dedicated unit for training prisoners for a return to work when they are released. The unit will include a telephone marketing centre."
The only problem I see that being in prison already makes trying to sign you up for a scam less of a risk for the operator, but I digress :)
Insert
There are a lot of people these days, many of them readers of Slashdot, who espouse a belief system with a lot of delusional features: Libertarianism. This position, along with the similar political belief of the U.S. Republican Party, the British Torries and Canadian Conservatives share common beliefs. One prominent belief is that all government regulation of business is always evil. They are particularly adamant that financial regulation is always destructive.
An epic recent example is the admission by former U.S. Federal Reserve Chairman Alan Greenspan, who is self described as "lifelong libertarian Republican".
The failure of Mt. Gox is a inevitable consequence of an unregulated financial market. Bank failures were common in the U.S. from it's founding until modern baking regulation started after the Great Depression, when they became uncommon. This situation was stable until the Reagan Revolution, and steady removal of the previously working regulatory regime.
Greenspan is the poster child for the catastrophic effects of delusional right wing economic thinking, and the 2008 crash along with the current debt of the U.S. are the legacy. The world economy is still recovering from that disaster, and no one can say how long it will take for a full recovery. Note that the so called recovery of the financial markets is simply an extension of the policies that lead to the crash in the first place. What Matt Taibbi described is still happening: "they could go back to the Fed and borrow money at zero or one or two percent".
Bitcoin and other crypto-currencies are the high tech realization of delusional right wing economic thinking. They are ideologically founded on the idea of avoiding government economic oversight. Lack of regulation inevitably leads to a boom/bust cycle and poisons economic growth
Why is Snark Required?
Transcript of a typical call:
Caller:WHE'AS MA FUCKIN MUNNAY?!
Handler:Sir, please calm down and speak a little clearer, we are here to help you.
Caller:Okay, okay, where... is.. ma... fuckin... moneee?
Handler begins to cry.
Call was terminated.
They will need to open a support centre for the people answering the phones eventually.
Yeah, but so far it is just group think and says a lot about the community`s self perception.
Handler: You didn't have any money with us, sir.
Caller: What?!?!? I had 100 BitCoins with you!!!! I am going to sue you!
Handler:: You just had some bytes with us, sir. Do you remember when you posted that copying music against copyright shouldn't be a crime because it was just bytes and nothing tangible and had little, if any, value? We will gladly compensate you for the value of the bytes you lost, the bytes that you have publicly stated have little if any value. See you in court
Caller:Gahhhhhhhh!!!!!!
There is no "-1 offended" or "-1 you don't agree with me" mod options for a reason.
Good link, and well written analysis by the author. Thank you for drawing our attention to it.
Must admit I've been surprised to the extent to which the "Immediate reasons why Mt. Gox collapsed" speculation has gone beyond "What Mt. Gox themselves claimed" (transaction malleability/hackers) and "Fraud". It would seem to me there's no reason whatsoever to look at any other reasons. The "Obama closed them down" thing in particular just seems to confirm the views I have about how Bitcoin advocates/users think.
You are not alone. This is not normal. None of this is normal.
And the difference to the stock market would be...?
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
they wouldnt be touching Bitcoins.
or at least, they won't be risking more money than they can afford to lose.
I mean bitcoin is a fun new technology to start experimenting with. And so it might be interesting for some to risk a bit in order to play with it.
But just don't act like those idiots ready to throw tons of money everywhere just on the vague promise that this one scam could help them make bazillions-USD-worth of BTCs.
"Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
Call this hotline to find out!
Why did people lose their bitcoins? Surely any sensible person would keep their coins in their own wallet. The nature of bitcoins is that it is a distributed currency, so the only reason for bitcoins to leave your wallet is when you are making a payment. So the only potential for loss when an exchange stops trading should be those who have initiated the transaction to convert bitcoins into fiat currency but have not received it.
Is someone who buys dollars a dollarer, or how about a Euroer, or a yener?
Really??
"Yes, we have no bananas."
"National Security is the chief cause of national insecurity." - Celine's First Law
They've already got the script:
"First, let me say that I'm sorry that you're having a problem with your Bitcoin service today..."
You are welcome on my lawn.
1) bitcoin value goes up and down, so does everything else. Live with it or dont use it.
2) Storing your bitcoins on a server owned by someone else is like giving your cash to someone you dont know. Maybe it will still be there, maybe it wont. If you are on Linux, or Windows or OSX, use a client like electrum (electrum.org). You can store the bitcoin wallet on your own computer, without relying on some not so trusted intermediary. You do do backups dont you?
Yesterday I transferred most of my bitcoin stash (~$500 Aussie) into my own wallet on my own computer, and backed it up elsewhere.
The bitcoin is now safe, the value of it may change up and down. Bit like owning shares, isn't it?
I do wonder what they charge per minute .. might a a lucrative way to squeeze even more money out of their 'clients' =)
If there is one thing to be learned on slashdot, it has to be sarcasm.
The problem is of course the flip side where folks like you will endless apologize for big government and the status quo.
We have seen lots of governments respond in ways that are hostile to Bitcoin, we have seen several of our legislators tirade about it. We have watched as the proof our Security Agencies have repeatedly over stepped and target Americans, and foreign business; they have a long established history of currency manipulation in South America in particular but really around the world.
In what way isn't the hypothesis our government or at least certain parts of it actively sought to destroy Bitcoin reasonable? The fact is nobody knows much of anything about what went on at Mt. Gox; except maybe its operators and I suspect even they don't really know what happened because had they been doing any sort of half way correct book keeping they should have caught the thefts a long time ago. So my bet is even they don't know the details of what happened or they were in on it.
Repeal the 17th Amendment TODAY! Also Please Read http://www.gnu.org/philosophy/right-to-read.html
s/reasonable/unreasonable
Repeal the 17th Amendment TODAY! Also Please Read http://www.gnu.org/philosophy/right-to-read.html
So, poetry, art and the humanities do have some value, I guess; well just to an individual.
Business on the other hand, just wants soulless engineers who think literally.
I don't know much about Bitcoin, and it's probably a stupid question, but where did the BTCs go?
Isn't it possible to trace it, and prove that you owned them?
And the relevance of that comment would be...? Why do bitrcoiners always compare themself to the monetary market when they are nothing more than expensive collectors items?
1%er 1st world problems. normal people simply need to make ends meet, they cant be spending their time invesitgating volatile markets to see small not-even-percentage gains on their meager savings. Bitcon people seems to be wanna-be stock-market winners and we all know how honest and trustworthy they are.
You missed out criminal negligence, which is by far the most likely explanation. It is mathematically impossible for transaction malleability to explain the loss of so many bitcoins, so I suppose at the very least the ensuing cover-up could be classed as fraud. I doubt Karpeles still has the coins though. He'd be long gone if he did.
I had.. a few Bitcoins a very long time ago.
I stopped being interested the first time the exchange went screwy and f--ked over people. I think it was a database hack of some type or DDOS.
It's unregulated, and the problem is you need a exchange to turn Bitcoins into Cash, and Cash into Bitcoins. That means somewhere you have to trust someone.
Call me when a nation state is backing a cryptocurrency. That will change everything. Until then it is a crap shoot.
..don't panic
So your problem is that people (and the government) are talking about BitCoin rather than just worshiping it like you do? I mean thats pretty much what you're saying.
I EXPECT the government to be discussing something like this. I EXPECT them to have opinions on both sides, thats GREAT, it means they are doing their fucking job for a change.
Just because they have vocal opinions, doesn't make them wrong any more than it magically makes them right.
Then you just go off into government conspiracy land blah blah blah whatever
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Mt. Gox would have to be almost impossibly incompetent to lose all their coins to TXID malleability. One possible theory is that they are using the Mybitcoin scam. Claim all the coins are gone then miraculously say that users will be able to get some of their coins back while keeping the majority and saying hackers got them. More likely they lost a bunch of coins and were running on fractional reserve. They used customer money to buy coins and used their power to control the price to try and crash the price to buy enough cheap coins to cover their ass. I don't see any possible explanation that doesn't involve massive fraud or outright theft by Gox. This has hurt a lot of users but the math behind Bitcoin is still the same. Cleaning out the bad actors is just the next step in bitcoin's evolution.
Here's how I see it going:
"Are all my bitcoins gone?"
-"Yes."
-"Oh..."
-"Have a good day"
*click*
I'm a dreamer, the world is my playpen. But hey, I'm a serious person, I can't dream all the time.
You only need to send us a small amount to cover the cost of us transferring you your bitcoins....
MtGox is proved to be a scam, massive one at that, if you lost bitcoins there, tough luck, be smarter next time. Do NOT give them more bitcoins, under any circumstances, no matter what they promise you. What you had at MtGox is gone, forever, you are not seeing these bitcoins ever again. Throwing more at the black hole does not solve the problem. Cut your losses.
Don't you have to speak Japanese to be able to talk someone ? I always wonder what all this computer power is being used for. People mining bitcoins could be adding NSA or other federal agency. The draw to the currency is that is not regulated,but is tractable. Everyone remembers stories about scientist tracing silk road transactions. Why doesn't the exchange hires those scientist to trace were bitcoins went.
If your aim was to portray Bitcoin advocates as a bunch of out of touch extremists who argue only against strawmen, you couldn't have done a better job. I "apologize [endlessly] for big government and the status quo" huh? And despite no signs it's relevent, you're refusing to accept either that Mt. Gox is telling the truth, or that it's engaged in fraud, and instead prefering to believe that a foreign government is involved?
This is a large part of why I don't take Bitcoin particularly seriously. Between wild swings of value, a deflationary end point (and a deliberately failure to link money supply and money demand), the eye-swivling tirades against any government action, good or bad, simply because governments do bad things on occasion (therefore all government is bad? You should see corporate behavior! We should immediately switch to an anarcho-trotskyite economy right now!) by Bitcoin's staunchest defenders, and the refusal of Bitcoin's largest defenders to even see problems that need fixing, let alone actually attempt to fix them, the entire concept is essentially a wash. It's not even useful: the only real application people have suggested it could be good at is as a transaction system, and the free market's found plenty of ways that are infinitely more user-friendly to do that already.
You are not alone. This is not normal. None of this is normal.
I'm not sure it's the most likely explanation, but yes, it's kinda a good one. The issue with it though is that it relies upon Mt. Gox making one of the mistakes the author of the linked article addressed and debunked as seriously unlikely. Which is why it's more likely that Mt. Gox are either telling the truth, or serious fraud occurred.
You are not alone. This is not normal. None of this is normal.
Me make your bitcoins go up in smoke.
Both are markets where buying and selling, and the price at which it happens, is dictated by the hopes, dreams and expectations of the participants rather than business facts.
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
Some things aren't supposed to go up and down. For example, currencies. When they go rapidly up or down, that's a serious bug.
If you would prefer to agree that bitcoin isn't really a currency, but rather a speculative investment and tool for money launderers, then that's fine, but be aware that if everyone starts thinking of it that way, your bitcoin stash will drop to about $5 AUS.
Lister: Where are everyone's Bitcoins Hol?
Holly: They're gone Dave.
Lister: Whose are?
Holly: Everybody's Dave.
Lister: What Captain Holister's?
Holly: Everybody's Bitcoins are gone Dave.
Lister: What Todd Hunter's?
Holly: Everybody's Bitcoins are gone Dave.
Lister: What Selby's?
Holly: They're all gone, everybody's Bitcoins are gone Dave.
Lister: Peterson's aren't, are they?
Holly: Everybody's Bitcoins are gone Dave.
Lister: Not Chen's?
Holly: Gorden Bennet, yes Chen's, everybody's. Everybody's Bitcoins are gone Dave.
Lister: Rimmer's?
Holly: They're gone Dave, everybody's Bitcoins are gone, everybody's Bitcoins are gone Dave.
Lister: Wait, are you trying to tell me everybody's Bitcoins are gone?
In what way isn't the hypothesis our government or at least certain parts of it actively sought to destroy Bitcoin reasonable?
How about a complete lack of evidence?
But I'm sure that's going to be as successful an argument with the Bitards as it is with anyone who believes in things without evidence.
XML is a known as a key material required to create SMD: Software of Mass Destruction
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Good god I'm glad I don't have to argue with you people anymore. I suggest you put your money where your mouth is, and short BTC today!
or a tool for people that dont want fucking fees?
"to help allay your fears" :-P
They own half the bitcoins they owe and are filing for bankruptcy. Considering that I can do 1st grade math, what could they possibly say that would allay my fears?
P.S. I don't actually have a balance at MTGox and haven't for many months
The bitcoin is now safe, the value of it may change up and down. Bit like owning shares, isn't it?
Is IS a lot like owning shares in a volatile company, except nobody blogs about trading those for goods or how they make great investments.
The problem here is that unless this (and many other problems with BTC) are fixed, we choose not to use it.
You guys do want to trade with other people, right?
Why do they need a call center?
They just need a recorded message, and to hire DeForest Kelly to record a one-liner:
"It's dead, Jim!"
But stock markets are regulated.
The FBI sent Leonardo DeCaprio to jail.
--
Why does Firefox spell check tell me DeCaprio is spelt Decapitator?
>it was just bytes and nothing tangible and had little, if any, value?
The computation behind copying a music file is obscenely miniscule, the computation to mine a bitcoin is tremendous, which is what helps gives it value.
1) bitcoin value goes up and down, so does everything else. Live with it or dont use it.
Not everything goes up and down at the rate of bitcoin. Over the past year, the exchange rate of a bitcoin has ranged from $36 to $1151. If we consider BTC the "currency" and a single USD the "commodities basket", that gives us a deflation rate of 96%! Even if you look at today's exchange rate of ~$650, it still gives us a deflation rate of 94.5%. Never in the history of the United States has deflation gone higher than 20%. Deflation is generally considered a very bad thing in economics, and it usually coincides with a major recession.
2) Storing your bitcoins on a server owned by someone else is like giving your cash to someone you dont know. Maybe it will still be there, maybe it wont.
I just gave my entire pay check to someone I don't know! I don't know the teller at my local bank! HOLY CRAP! I should run over there to make sure that my money is still there!!! Oh, right, that's what this whole FDIC thing is meant to prevent; I like the regulation of my bank. It means that I don't have to hoard my cash and hire an armed guard to protect it while I work.
As many have stated, BTC is an investment, and a speculative one at that. A currency, it is not.
The computation behind finding a good place to fart in public is also tremendous but it doesn't make the act valuable.
But then it wouldn't be in the Cloud, so it's immediately uncool! Because Cloud!
Cloud.
"Nine times out of ten, starting a fire is not the best way to solve the problem." - my wife
I will take a 1 or 2% transaction fee over a 50% daily fluctuation in value thanks!
that all depends on when the bitcoin was mined. Are you saying each bitcoin has differing values? The computation behind a bitcoin from 2 years ago is only a small fraction of one from today.
2) Storing your bitcoins on a server owned by someone else is like giving your cash to someone you dont know.
My analogy is "Bitcoin exchanges are like having sex with an alligator. You want to withdraw as soon as you are finished, or else you might get bitten."
If you would prefer to agree that bitcoin isn't really a currency, but rather a speculative investment and tool for money launderers, then that's fine...
Well, more of a scam run by coal and other energy companies who have managed to con people out of trillions of CPU/GPU/FPGA/ASIC cycles.
"Nine times out of ten, starting a fire is not the best way to solve the problem." - my wife