Kickstarted Veronica Mars Promised Digital Download; Pirate Bay Delivers

ConfusedVorlon writes with word that Warner Bros backed out on their promise of digital downloads for backers of the Veronica Mars film "Backers were promised 'You will receive a digital version of the movie within a few days of the movie's theatrical debut.' Warner Bros are providing a non-downloadable ultra-violet coupon (although Veronica Mars is available for download through other stores). The download is already available on the Pirate Bay. The download is even available on commercial stores. The users have already passed over their $35+. But rather than meet the demand for a DRM-free download, Warner Bros would prefer to return the original pledge to backers who complain.

What does this tell us about how movie studios view the world? There can't be a better indication of willingness to pay than 'they have already paid' — are these the pirates WB fears?"

Comments

Investors? Really?

[OzJimbob]

Heh, it's not even "customers" they're denying a download to - if you follow the nomenclature of Kickstarter, then it's *investors*! Evidence, if you needed it, that you're not really an investor when you get involved in Kickstarter, you're just paying a premium to pre-order something, and praying you won't get screwed over.

Re:Investors? Really?

[Anonymous Coward]

I'm sure that whatever accounting methods they're using will show that the movie never earned profit.

Re:Investors? Really?

[Anubis IV]

No, they're not. Read again. An offer isn't good enough. They have to refund any Backer whose reward they do not fulfill.

Sure. You're being pedantic, but yes, you're correct. Even so, they don't have a magic 8 ball with which to tell who's upset. The best they can do is make refunds available to anyone asking, since as far as they knew, they fulfilled the reward already. After all, the campaign stated the film would be distributed via Flixster to backers within a few day's of the film's theatrical release. What actually happened? Codes were provided to backers to access the video via Flixster within a few day's of the film's release, exactly as promised.

The problems began because some users were either incapable of using Flixster (e.g. geographic restrictions, difficulty in redeeming the code, etc.) or were unwilling to accept Flixster as a valid fulfillment of the reward (e.g. DRM, streaming instead of download, etc.). Regardless, a quick scan through the comments on the Kickstarter page demonstrate that WB is doing everything they can to make things right by everyone, providing backers with compensation if they purchase it via an alternative service such as iTunes or Amazon, and refunding backers who would prefer to simply wash their hands of the whole ordeal. They're even discouraging backers from instructing others to not ask for a refund because it might harm the chances of a sequel, telling everyone that it's perfectly fine and that it's most important that no one feels like they weren't taken care of.

WB still sucks for using that service, but as far as I can tell, this is a case of the Internet making a mountain out of a molehill. There's WAY more outrage here than is reasonable, given what's been going on, unless there's something that I'm missing, which is entirely possible.

uh, you paid a studio and expect returns?

[swschrad]

the same folks who cheat their producers and stars day in and day out for over a hundred years?

my friends, I don't always sell a block of Bitcoin stock, but when I do, it's from a moving car...

not news

[Tom]

What does this tell us about how movie studios view the world?

That they're greedy bastards who will screw over absolutely everyone if they can make a quick buck. But then, we already knew that.

Re:Not true.

[stevel]

I agree - I've downloaded the movie twice from Flixster. Anyone who thinks that a DRM-free download would be provided is dreaming. WB is offering to pay for downloads from other services such as Amazon and iTunes. The OP reads to me like a lame excuse to justify piracy.

Yes, some number of KS backers are having trouble. I know at least one who hasn't received her code. But it reads to me as if WB is trying to do the right thing, on top of this unprecedented same-day digital release.

Re:How to Falsify Evolution

[Anonymous Coward]

Example; if someone said a watermelon is blue on the inside, but turns red when you cut it open, how could you prove them wrong? How could they prove they're right?

You couldn't and they can't. There is no method available to confirm or disprove what was said about the watermelon.

WHY does it turn red when you cut it open? Because it's exposed to oxygen in the air? Then cut one open in a vacuum. Or in an oxygen-free atmosphere. or maybe it turns red because of an interaction with the steel of the knife. So use a plastic knife. And so on. These are all testable.

Same with evolution. Point out a fossil that doesn't fit, and win a prize. except you can't, so you don't.

Re:How to Falsify Evolution

[Mullen]

> Same with evolution. Point out a fossil that doesn't fit, and win a prize. except you can't, so you don't.

I always say to people that don't believe in Evolution that if they can collect the data, then make it reproducible and can write a good paper explaining it all, then they can win a Noble Prize and completely and utterly change a major branch of science. Their name will go down in history one of greatest minds ever in the entire length of mankind.

For some reason, none of these people ever take me up on my offer.

Geek Rage!!!

[whisper_jeff]

The Veronica Mars kickstarter promised "You will receive a digital version of the movie within a few days of the movieâ(TM)s theatrical debut..."

A digital version. Last time I checked, while most people may dislike UltraViolet, it is a digital version.

Now, I understand the servers got hammered and there were issues with the process and Warner Brothers offered a refund so people could buy the movie from a competing digital store but they fulfilled their promise or made efforts to rectify the situation when their servers failed under the load.

Also, they made no promise of DRM free. Doing a search of the Veronica Mars Kickstarter page, I find exactly zero mentions of DRM so why you would think they owe you a DRM free movie is beyond me.

You're clearly itching to pick a fight and begging to justify torrenting the movie rather than paying for it but, sorry, you haven't cited so much as one valid complaint. They offered a digital version of the movie and they delivered a digital version of the movie. Users that encountered issues were offered a refund so they could obtain the movie elsewhere since their servers weren't up to the task rather than WB just pocketing the money and saying "well, try again another time".

I see absolutely nothing nefarious here.

Much geek rage about nothing.

Re:Eh.

[gl4ss]

you're describing anarchy and not capitalism. capitalism expects contracts to be upheld.. without that it doesn't really work as capitalism but as whoever has the most power.

in this case, it should be looked like that they sold a product and didn't deliver. merely returning the money at this point is not enough because they had the capital to work with all this time, as such they should return the capital + reasonable interest.

or if you look from consumer rights side of things they should be thrown into jail for trying to sidestep consumer protection rules by pretending that they weren't selling a product but providing and "investment opportunity" or something akin to charity but with promised product delivery.. in all reality they were a fucking big company making a product and taking pre-orders for said product and then delivering something different.