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Microsoft Promises Not To Snoop Through Email

An anonymous reader writes "Microsoft took some much-deserved flack last week for admitting they examined the emails of a Hotmail user who received some leaked Windows 8 code. The company defended their actions at the time. Now, after hearing the backlash, Microsoft General Counsel Brad Smith says they will not do so in the future. Instead, they'll refer it to law enforcement. He wrote, 'It's always uncomfortable to listen to criticism. But if one can step back a bit, it's often thought-provoking and even helpful. That was definitely the case for us over the past week. Although our terms of service, like those of others in our industry, allowed us to access lawfully the account in this case, the circumstances raised legitimate questions about the privacy interests of our customers. ...As a company we've participated actively in the public discussions about the proper balance between the privacy rights of citizens and the powers of government. We've advocated that governments should rely on formal legal processes and the rule of law for surveillance activities. While our own search was clearly within our legal rights, it seems apparent that we should apply a similar principle and rely on formal legal processes for our own investigations involving people who we suspect are stealing from us.'"

20 of 144 comments (clear)

  1. Translation: by Anonymous Coward · · Score: 5, Insightful

    Translation: "Sorry we got caught. We'll be more careful to not get caught next time."

    1. Re:Translation: by Jeremiah+Cornelius · · Score: 5, Funny

      Oh! How valuable! A PROMISE! From... MICROSOFT!

      I feel better already.

      --
      "Flyin' in just a sweet place,
      Never been known to fail..."
    2. Re:Translation: by asmkm22 · · Score: 3, Insightful

      Next time, they'll just snoop through the email and, when they have all the evidence they need, they'll forward it to the law enforcement with details on "possible suspects" that can be used to request search warrants for...

    3. Re:Translation: by roc97007 · · Score: 4, Informative

      And PlaysForSure?

      --
      Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    4. Re:Translation: by Opportunist · · Score: 5, Insightful

      Well, you have to admit that MS has a record of having rather good ideas that eventually fall on the face by poor to nonexistent implementation. Don't chalk up to malice what can sufficiently be explained by incompetence.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    5. Re: Translation: by oldgunpraa · · Score: 5, Informative

      Now the scroogle campaign made MS look so stupid.

    6. Re:Translation: by Lloyd_Bryant · · Score: 4, Informative

      A employee doesn't have the same rights as a non-employee, they play by a different set of rules. That Microsoft changed their privacy policy was for those who need to be spoon fed, or see Microsoft as their sugar daddy.

      The fuss isn't over the employee's email being read. It's about the email of a blogger who is *not* associated with MS (other than using a Hotmail account) being read.

      --
      Don't tell me to get a life. I had one once. It sucked.
    7. Re: Translation: by LordLimecat · · Score: 4, Informative

      Its made them look stupid since the beginning. Whatever minor nitpicks they have with Google, Google stood up to China's demands for outing dissidents. Microsoft has actively engaged with them, assisting in spying (TOM Skype), turning over dissident info, and censoring Bing. Their privacy policy has generally been WORSE than Google's, to boot, and they have a history of being anticompetitive / anti-standards and monopolistic.

      If microsoft wants to gloat and feel big because they dont use the same sort of email keyword tagging as gmail, go for it. I just know that when it comes to trusting SkyDrive or Bitlocker when it comes to evading totalitarian governments, youd have to be absolutely out of your mind.

    8. Re:Translation: by Wootery · · Score: 3, Insightful

      Seconded. As I understand it, Microsoft have promised not to sue anyone if they implement the published standard Common Language Infrastructure stuff. Mono has implemented this and more: they've implemented the WinForms GUI API, which is not covered by Microsoft's promise.

      Despite this, Microsoft still haven't sued Mono. In this particular instance, I can't see a way to paint Microsoft as the bad guy.

  2. Scroogled by Ultra64 · · Score: 5, Insightful

    Wasn't scaremongering about Google reading your email part of their stupid ad campaign?

  3. inject by cirrustelecom · · Score: 5, Interesting

    If Microsoft could read, couldn't they also inject crafted evidence into his account? Might be a nice way to take down opposition...

    --
    "No, but understanding is not required, only obedience."
  4. Re:If they say so by khasim · · Score: 4, Insightful

    I'm not!

    He wrote, "It's always uncomfortable to listen to criticism. But if one can step back a bit, it's often thought-provoking and even helpful."

    "thought-provoking"? How was it even a question?

    If they had a problem seeing the problem in the first place then I don't trust them to see the problem in the future.

  5. Re:not flack by CanHasDIY · · Score: 3, Funny

    Incorrect

    Incorrect correction, jackass.

    Try reading the article you link to before hitting "Post" next time, me.

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  6. It sounds like... by freeze128 · · Score: 4, Funny

    T-800: "I swear I will not kill anyone."

    Yeah, right!

    1. Re:It sounds like... by phorm · · Score: 3, Funny

      From Terminator 2..
      "I will not kill anyone."
      [blows out the kneecaps of a guard]
      "He'll live"

  7. That's Nice by Greyfox · · Score: 3, Interesting

    How about they build an encryption API right into their service? Encrypt the message locally before it ever goes to the network. Oh, they don't want to do that. I see. So Microsoft promises to not read your mail, while retaining the ability to easily do so whenever it's convenient for them. That makes me feel so much better.

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  8. Re:Microsoft Promises Not To Snoop Through Email by roc97007 · · Score: 4, Funny

    Microsoft != Facebook

    Ok...

    Right! That's right! Facebook is a software giant that snoops through your stuff. Microsoft is... is...

    Waaaait a minute...

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  9. Re:If they say so by Opportunist · · Score: 4, Funny

    I'm gonna sleep naked from now on. That's gonna teach them, go blind, bastards!

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  10. Re:Missing the Point by Opportunist · · Score: 4, Insightful

    No, it's exactly the point. Because how many mail folders did they go through before finding the "right" one? Do you think if they did that we'd ever hear about just how many mailboxes they opened without the consent of the content owner and violated their privacy? Do you think it's ok that a company (not even a government, but a mere, ordinary COMPANY) should get away with digging through your emails at a hunch? We think you might have done something we don't like, so we simply dig through your belongings, to hell with your privacy, to hell with how you feel about some strangers digging through your stuff, we do what we WANNA.

    What's next? Your landlord opening your home with a key he retained because he heard a rumor that you might have gotten visits from a drug dealer, so he simply marches over at 6am, opens your door, digs through your clothing and your sex tox collection then shrugs when he doesn't find anything and goes without even a "whoopsie, sorry"?

    That's ok, too, I guess?

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  11. Now Avoiding Microsoft by Nehmo · · Score: 3

    I realize in the modern world it's impossible to not do business with MS, but I can move in that direction. I will do so now because two recent events show the nature of the company.

    As most of you know, Bill Gates (who now claims to be sort-of detached from his company) came out against Snowden. He used a fake argument, so the motive must be money - money from the government taking from the people.

    And now, of course, we know MS thinks nothing of perusing private emails. Although this may be allowed in the fine print of the TOS, it's not the part of the advertised-image MS projects, and MS's repeated defense that doing so was within the law won't help it on the ethical front.

    I know many of you have serious monetary disputes with MS, and that is where your MS-disdain springs from. I previously ignored those disputes because I was too lazy to learn the details. But I see your point now without going into the details. A monster company with no ethics is a true monster.

    --
    (||) Nehmo (||)