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Internet Transit Provider Claims ISPs Deliberately Allow Port Congestion

An anonymous reader writes "Level 3, an internet transit provider, claimed in a recent blog post that six ISPs that it regularly does business with have refused to de-congest most of their interconnect ports. 'Congestion that is permanent, has been in place for well over a year and where our peer refuses to augment capacity.' Five of the six ISPs that Level 3 refers to are in the U.S., and one is in Europe. Not surprisingly, 'the companies with the congested peering interconnects also happen to rank dead last in customer satisfaction across all industries in the U.S. Not only dead last, but by a massive statistical margin of almost three standard deviations.' Ars Technica reports that ISPs have also demanded that transit providers like Level 3 pay for access to their networks in the same manner as fringe service providers like Netflix."

40 of 210 comments (clear)

  1. What Level 3 can do by Z00L00K · · Score: 4, Interesting

    Is just to cut the connection to those ISPs and see how long they will be around.

    --
    If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
    1. Re:What Level 3 can do by jythie · · Score: 4, Interesting

      That would be terribly amusing. I can just imagine what a 'dark day' would do to those ISPs, though I suspect Level 3 has contracts that prevent it, which is sad.

    2. Re:What Level 3 can do by bill_mcgonigle · · Score: 5, Interesting

      Is just to cut the connection to those ISPs and see how long they will be around.

      But why are they peering with them if there are better routes available?

      The incentive structure on all these things is wrong. One neat thing the bitcoin network does is to attach a fee to each transaction that occurs (which is due to be reduced to reasonable levels soon - pay attention...).

      There's too much turmoil going on in Internet routing with regard to pricing now. Some sort of BGP extension that includes transit cost has to come along to make it all automatic and lowest-cost. It's really not much different than how power producers will bring capacity online when the market demands or when they have excess capacity they need to get rid of. The dam near me has a realtime market price terminal they watch to see when to open the gates, but Internet providers would just automate the whole thing, and then the transit pricing wars would shake out. I wouldn't mind seeing it extended to the last mile either, though with monopoly protection in place there would need to be some very reasonable connection fee floor and controls on fees, since competition can't impose those controls. But one of the ways we encourage lowest-cost is with efficient protocols and there's very little incentive to demand that from the end user right now.

      --
      My God, it's Full of Source!
      OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
    3. Re:What Level 3 can do by Bengie · · Score: 4, Insightful

      But why are they peering with them if there are better routes available?

      ISPs hold a monopoly on their customers, there is no other way to get to their network.

    4. Re:What Level 3 can do by pla · · Score: 3, Insightful

      ISPs hold a monopoly on their customers, there is no other way to get to their network.

      ISPs only have customers because of peerage agreements that let their customers get to the rest of the internet.

      Any two-bit ISP (and in this context, that includes even the likes of Comcast) that thinks they can twist L3's arm has one hell of a nasty surprise waiting for them when their current contracts expire. This doesn't work quite the same as not getting to see this week's episode of Glee because of a pissing contest between cable companies and content providers - A week where Comcast customers can't get to Por... er... Google, means a week where Comcast loses half its customer base.

    5. Re:What Level 3 can do by Bengie · · Score: 2

      That ISP would suddenly find they can't talk to Europe or Japan or almost anything other than direct peers. Level 3 is about 20% of the world wide Internet traffic that isn't peered. Many gaming services use Level 3 exclusively because of their superior network that spans USA, Europe, and connects to nearly every country in the world.

    6. Re:What Level 3 can do by Lumpy · · Score: 5, Insightful

      90% of comcast customers are held hostage, they CANT GO ANYWHERE ELSE for internet.
      This is what happens when you have a government sponsored and allowed monopoly.

      --
      Do not look at laser with remaining good eye.
    7. Re:What Level 3 can do by Archangel+Michael · · Score: 3, Insightful

      ISPs think that they offer "high speed", and they do, but only on the "last mile". They think that last mile is the only thing that counts as a metric.

      What good is a phone call if you are unable to speak?

      Congestion has always been the bigger underlying issue, because Comcast customers are clueless about what "high speed" means. The best thing Level 3 (and other peering companies like them) could be doing is running national TV advertizements announcing (without naming) that "slow internet" may not be a last mile problem. I could design a 30 second commercial that describes the issue.

      "Yes, you do have high speed internet, however your ISP may not be able to deliver the promised speed".

      And trust me, congested pipes are worse issue than appears on the surface. Once you hit that max, you start compounding the problem with duplicate (and beyond) packets needing to be resent because the first packet never go there. Once you get to that point, the ONLY solution is more and bigger pipes(series of tubes???) .

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    8. Re:What Level 3 can do by saleenS281 · · Score: 2

      Ya, you're forgetting the part where he who controls the eyeballs has all the power. Comcast, AT&T, and VZW all have long-haul networks of their own. This is simply their way of trying to either force companies like Netflix to dump Level3 and buy transit from them, or force Level3 to pay them for the transit someone like Netflix would as a direct customer. THIS is the problem with allowing ISPs to have monopolies. What is Level3 going to do? Consumers like myself who literally have no choice of ISP can't just up and pick a new one if Level3 were to "turn off the internet" tomorrow. Sure, I could call and complain, bitch to my local senator, but then what? The big ISPs have bought and paid for all our political representatives, so they don't have to worry about legislative repercussions. I can't switch ISPs, so they don't have to worry about losing me as a customer. Why would they ever change what they're doing?

    9. Re:What Level 3 can do by Anonymous Coward · · Score: 3, Informative

      This isn't about peering in the strict sense of the word. Level 3 is a transit provider, a so-called tier 1 network. Colloquially Level 3 is an internet backbone operator. The end-user ISPs don't have global networks and need other networks to pass data through in order to reach the entire internet. These ISPs buy transit from backbone providers, i.e. their peering is not settlement free. For an end-user ISP to unclog their "connection to the internet", they have to buy more bandwidth from the backbone provider, so Level 3's "public service announcement" is a little self-serving. But of course they're right: What's happening is that last-mile providers are selling internet bandwidth that they in turn haven't bought from their upstream providers. If a last-mile ISP has oversold their access to the rest of the internet to the point where there's significant congestion, then it is that last-mile provider's job to buy a bigger pipe (or, if they feel ambitious, build a fast global network and become their own tier 1 network operator).

      There is no need for a fragile real-time settlement protocol. The cost of bandwidth is determined by peak loads, so nothing needs to happen on a timescale smaller than typical demand cycles. Demand for network bandwidth can be planned, and links are not built at a touch of a button. There's nothing to be gained from opening this up to speculators.

    10. Re:What Level 3 can do by RyuuzakiTetsuya · · Score: 2

      Well, it's a Government monopoly with no oversight.

      Because practically speaking, you can't just let any yahoo with a garden trowel and some fiberoptic cables just start digging around everywhere, it's a freaking nightmare to do that.

      If we had real oversight on telcos and cable cos, enforced fair sharing of infrastructure and had state and local Governments enforce rules that make sense... Then really, the problem goes away. Even better if the local municipalities installed the fiber and leased it out to the local markets, or treated it like a utility.

      Again, practically speaking, a lot of rural and suburban markets would still be underserved, but, it wouldn't be so heavily one sided nor would the barrier to entry be so high.

      --
      Non impediti ratione cogitationus.
    11. Re:What Level 3 can do by Arker · · Score: 2

      "Customer retention may become a priority for them soon... I hope."

      I think it is already a priority. The trouble is they go about it in the wrong way. Instead of fixing the network, they pay more people to apologize for it and/or spin it to their benefit (as with Netflix.) A customer retention initiative from Comcast might get you a free month of service or the like, but who cares when the service itself is still broken?

      --
      =-=-=-=-=-=-=-=-=-=-=-=-=-=-
      Friends don't let friends enable ecmascript.
    12. Re:What Level 3 can do by Obfuscant · · Score: 2

      Well, it's a Government monopoly with no oversight.

      It's not a monopoly, and there is government oversight. At least my city was smart enough not to grant an exclusive franchise, and they do have a staff member that deals with franchise issues. We're on a first-name basis, I've called him about the shenanigans of a certain non-monopoly cable company so many times.

      Because practically speaking, you can't just let any yahoo with a garden trowel and some fiberoptic cables just start digging around everywhere, it's a freaking nightmare to do that.

      That's why you have franchise agreements that grant access to the rights of way for a fee. The fact that not just anybody can "start digging" doesn't mean there is a monopoly, it just means there is a legal process to go through to get the access.

    13. Re:What Level 3 can do by Shadow99_1 · · Score: 2

      They often do have a functional monopoly on 'broadband' as defined by the government. In my case I'm in a Time Warner area that may or may not become part of Comcast when they merge (and I have no doubt they will get the ok). My other options are 1mb/512k ADSL (which is internet access, but not 'broadband') from Verizon or 3G internet access from a number of cell providers (4G does not currently exist in this market of over 100,000 people) which all have considerably low caps that make them nonfunctional as primary internet sources. I probably could find satellite internet as well, but for extreme prices and limited capability that is even less 'broadband' than my other options..

      So yes, I could have 'internet' from other people (most of whom are equally offensive)... But that is not a choice. I'm positive if Level 3 did shut the links to Comcast off that Verizon, AT&T, and at least three other providers would be turned off at the same time and that would cover 90% of my options.

      I need internet for streaming media, general internet access, email, cloud storage, and gaming. Only one company allows me to do that effectively and even if I did switch to a worse service I'd lose the ability to do some of those.

      --
      we are all invisible unless we choose otherwise
    14. Re:What Level 3 can do by schnell · · Score: 2

      I can just imagine what a 'dark day' would do to those ISPs

      I'm not so sure about that. My guess is that the ISPs being referenced are themselves Tier 1 ISPs and don't rely on peering with Level(3) for anything other than connectivity to L3's own customers. They probably already peer with everyone else worth peering with, separately. So cutting that connection would probably hurt L3's customers far more than the other way around... which, I would guess, is the whole reason these ISPs aren't in a hurry to upgrade their connectivity to L3 in the first place: L3 has no leverage over them.

      --
      "95% of all Slashdot .sig quotes are incorrect or completely fabricated." -Benjamin Franklin
    15. Re:What Level 3 can do by Bengie · · Score: 2

      Level 3 does provide the highest quality service for a competitive price, but it doesn't matter because most ISPs have a monopoly. The big player ISPs have no interest in quality, which means Level 3 needs to create motivation for peering, which means lining the golden pockets of the incumbent ISPs even more than they already are.

      If changing your ISP involved nothing more than making a 5 minute phone call and getting your VLAN changed from Comcast to someone else, then there would be a reason to keep the customers happy. As it stands right now, getting top notch speed to a colo'd speed test server is about the only amount of quality one can expect. Actually getting out to the Internet is an exercise of patience.

    16. Re:What Level 3 can do by schnell · · Score: 2

      This is what happens when you have a government sponsored and allowed monopoly

      I always wondered about the decision-making that went into the FCC's rules on this topic. NPR's Planet Money actually did a really interesting podcast on this topic that explains precisely why the choices in the US are far more limited elsewhere. tl;dr version: the FCC had to make a choice between two (at the time) equally competing visions of the broadband market, and they picked the wrong one.

      When the FCC was considering these rules, they had a choice between going with "telephone"-style rules that would emulate the 1996 Telecom Act requirement of unbundled elements (e.g. the phone company had to let 3rd parties wholesale their DSL and resell it), vs. setting up new broadband technologies as "you build it, you keep it." At the time, new broadband technologies kept popping all over the place - broadband over cable, fiber to the home, satellite, terrestrial wireless, broadband over power lines, etc. The FCC realized that all these new ventures probably wouldn't get built unless they allowed the companies that invested in them to have a monopoly on services over the infrastructure they built. So they bet that consumers would get "choice" by having multiple different last mile technologies, which seemed reasonable at the time.

      In the end, all these alternative last mile technologies petered out except cable and fiber, and only cable was near-ubiquitous in its deployment. So that's how we got stuck with the situation that we're in, and it's very difficult to go back and change it now since the companies that built out their infrastructure did so with an understanding of monopoly usage of that investment they made. So it was a bad bet and didn't help US consumers... but at least there was some actual thinking that went into it at the time.

      --
      "95% of all Slashdot .sig quotes are incorrect or completely fabricated." -Benjamin Franklin
    17. Re:What Level 3 can do by sjames · · Score: 4, Insightful

      It is a bit karmic. I'm not claiming that L3 are just a great bunch of guys fighting the man or anything.

      However, L3 is a Tier 1. They have many massive datacenters for colo as well as an international network. The only thing they don't have is last mile networking.

      A fair bit of the internet would either go away or get much more expensive to reach if L3 cut off peering.

  2. Re:Ads by Anonymous Coward · · Score: 3, Funny

    Sounds like its an ad targeted just at you. There isn't anyone else here gets their jollies from that sort of thing.

    Besides..who see's ads on this site anyways?

  3. NO COMPETITION -- NO INCENTIVE by AnontheDestroyer · · Score: 3, Interesting

    Why would the ISPs do this? They have no incentive. The correlation with customer service is a good thing to note, too. The American people are being bent over a barrel on this.

  4. Mathematical Certainty by globaljustin · · Score: 2

    ISP's like Comcast will do this with mathematical certainty....unless we regulate it.

    They barely attempt to cover it up now...this is due to the fact that they are a publicly held corporation

    --
    Thank you Dave Raggett
    1. Re:Mathematical Certainty by silas_moeckel · · Score: 2

      We should not even have to regulate this, the FTC needs to sue for not providing access to the internet as advertised.

      --
      No sir I dont like it.
  5. Re:Ads by NotDrWho · · Score: 2

    Doesn't appeal to me. I only get off on Ewok porn.

    --
    SJW's don't eliminate discrimination. They just expropriate it for themselves.
  6. cry of a dying business by alen · · Score: 3, Insightful

    Level 3 has been awesome, but the ISP's now have national footprints and transit prices are dropping fast. Verizon and AT&T have it because of the wireless business. Comcast will be a national network once they buy time warner.

      figure that as transit prices drop L3 and Cogent have to carry more and more data to pay the bills but they don't have enough money left to upgrade the links and want the ISP's to upgrade them. maybe the ISP's are being dicks and trying to run L3 and Cogent out of business by denying them more links and then taking their business like what happened with netflix

    at this level there is no more need of transit providers as more and more content sellers will connect directly to the ISP's. so L3 and Cogent are crying network neutrality to save their business

    1. Re:cry of a dying business by silas_moeckel · · Score: 2

      There networks are fine (well at least lets not get into an engineering debate) they increase internal bandwidth as needed. I say this as a customer of them with multiple 10ge ports on a half dozen providers. Comcast etc are not increasing capacity at there peering points or paid transit, they are pretty much saying we have the eyeballs and your going to pay us to reach them. They are intentionally not upgrading to force more netflix type deals while screwing over there customer base by not giving them what they paid for.

      --
      No sir I dont like it.
    2. Re:cry of a dying business by alen · · Score: 2

      the point is that comcast is doing this not to kill netflix, but to kill L3 and Cogent to grab their business.
      comcast and verizon want the transit business as well. ISP's used to do hosting until amazon took it away. taking the transit business is a way to get hosting back as well

  7. Biased by Charliemopps · · Score: 3, Insightful

    So, just to make it clear up front... Level3 is a Tier1 provider. Basically they are an ISP to the consumer ISPs. This is how your ISP connects to the internet (that's an over simplification but it will serve our purposes here) There are other Tier1 networks that the ISPs can connect to.

    The point to these peering agreements is that Netflix and other companies like them make agreements with the ISPs to elevate congestion. So Google (random example) goes to AT&T (another random example) and says "We want to sign a peering agreement with you. We'd like to use Level3 for 2 years." and if AT&T agrees they do the same. So now both companies know there will be 10gig of traffic coming at them for 2 years and they can sign a reciprocal contract with Level3. This is standard

    What Netflix does that angers pretty much every ISP on the planet is that they refuse to negotiate on these agreements at all. Instead they show up and say "We're going to use Level3, and we're not going to tell you for how long. Here's a long list of conditions that may cause us to switch without notice" so the ISP is stuck not knowing how long of a contract to sign and end up losing a lot of money when Netflix switches without notice.

    The Tier1 providers love this. There's nothing better if you're a network provider than a customer locked into a contract they can't get out of stuck paying for bandwidth they aren't using.

    The ISPs in question are likely in negotiation with Level3 on contracts. Level3 has been using the Netflix situation to their advantage. I suspect that this blog post by their VP is just an attempt to push the issue and get them to sign deals more lucrative for level3.

    Not saying the ISPs aren't sucking. But this guys words need to be taken with a grain of salt. He's not out trying to help the consumer.

  8. Three Weeks in ISP Hell by fullback · · Score: 5, Insightful

    I just spent three weeks in the U.S.

    The internet service was like being in a third-world country, but no one would believe it if you told them.

  9. L3, Cogent and Others Crying Wolf by jchawk · · Score: 2

    Peering agreements are established between different networks to further the common interests of both network providers.

    For example - Cogent and Verizon reach a peering agreement of 100 megabit. This is a dedicated symmetrical connection between the two companies. They do this because in theory it is cheaper to swap data directly rather then pay a 3rd party to transmit the data between the two networks.

    Now what happens when Cogent goes and sells a bunch of cheap bandwidth to various providers like Netflix and begins flooding relatively one way traffic onto Verizon's network? Well they saturated the 100 megabit connection in one direction. Verizon who isn't anywhere close to the saturation point on their side says hey if you want more bandwidth you have to pay for it because we're not using anywhere near what you are and these agreements are supposed to be fairly equal with respect to traffic flows.

    Level 3 and Cogent are both guilty of selling cheap bandwidth to internet companies who mostly only send traffic one way. Video, Music, etc... You can't expect the other side of the peer to just keep expanding the circuit to accommodate your horrible business model.

    I'm not a huge fan of any of these companies Verizon, Comcast, Level 3 or Cogent but Level 3 and Cogent are both in the wrong given their current agreements and since they can't reach a deal in private they are parading this out in public and trying to make a spectacle.

    1. Re:L3, Cogent and Others Crying Wolf by Cyberax · · Score: 2

      That might matter if we're talking about transit networks where reciprocity makes sense (i.e. "I'll forward your traffic if you forward mine").

      However, Comcast is overwhelmingly an 'eyeball' network - its customers PAY to get access to this music/video. By refusing to setup additional peering interconnects Comcast hurts its own customers. If there was some real competition then they'll be under pressure to optimize their infrastructure and reach an agreement with transit providers on fair and equitable grounds.

      Some people also mix an issue of transit there. For example, if L3 and Comcast have a peering interconnect in Dallas, for example, and L3 wants to use it to send traffic to Comcast customers in San Francisco then it _might_ make sense to ask L3 to pay fair price for long-distance transit.

    2. Re:L3, Cogent and Others Crying Wolf by Bengie · · Score: 4, Insightful

      Let me get this strait, Level 3 sells bandwidth of the highest quality to a company, routes it around the world with nearly no congestion, then offers to peer with an ISP for free, meaning that ISP doesn't need to route the data around the world themselves, the ISP refuses because they think the data should be not only handed to them on a silver platter, but also get paid; and you think Level 3 has a "horrible" business model?

    3. Re:L3, Cogent and Others Crying Wolf by ChrisSlicks · · Score: 2

      ISP traffic has always been asymmetrical, 90% down, 10% up. It wasn't until peer-to-peer networking took off that the balance started to swing a little, and then the ISP's were complaining because their up-link bandwidth was getting saturated over the coax nodes.

      Now that streaming video is becoming a common place thing the percentage has swung back up and we are probably 95% down, 5% up on the ISP network. They're all upgrading their last mile connections so you can have 50Mbit+ to the home, but if you're streaming from Netflix you're lucky if you get 2Mbit due to congestion at the inter-connects. We're paying these ISP's a shit-ton of money (comparatively), they should be able to maintain a respectable level of service. They've upgraded every part of their network except the part that is really important, because they think they can make a buck. And since they effectively have a monopoly the customer is being held hostage.

      Bottom line is the ISP is responsible for getting the customer's traffic from point A to point B, that's what we pay for. It doesn't matter where it comes from, they should be able to adapt their network to suit the customer's needs.

  10. Dead Wrong by Anonymous Coward · · Score: 4, Informative

    Peering agreements are between two organizations, not between two organizations with a tier-1 between them. Netflix's peering agreement was not through level-1, it was direct between comcast and netflix. Tier-1 providers are the intermediary between non-peering entities, and tier-1 providers peer with those entities.

    1. Re:Dead Wrong by Anonymous Coward · · Score: 5, Informative

      Exactly. @Charliemopps, that is not how the internet works.

      As AC tries to explain:

      Netflix _pays_ Level3 for internet access (Level3 is a tier1 so has connectivity to the whole internet). _Pays_ being the important word here
      You _pay_ your ISP for internet, and they _pay_ a tier1 for access. From the money you pay. No reason to ask Netflix for money.

      The actual situation is more difficult because ISPs and content providers also peer. That is, they connect to each other, and pay each other nothing for the privilege. This makes sense because both parties pay less to their tier1 or transit provider.

  11. Re:USA=Third World Internet by wiggles · · Score: 3, Interesting

    >providers are FORBIDDEN to upgrade any portion of their networks to IPv6 without NSA direct approval.

    Source? The signal you're picking up through your tinfoil hat doesn't count.

  12. Nationalize the Internet in America by fallen1 · · Score: 3, Interesting

    First, let me be clear -- I'm not a big fan of this idea, but after looking at the problem from multiple angles this idea keeps coming up as the best way to spur competition and end the debate on network neutrality.

    A few steps to stop this greed from happening, hopefully:

    a) A clear, concise Bill of Internet Rights.
    -- This must be done in order to alleviate a lot of the crap going on now. There should be terms that explicitly disallow government agencies from piping internet traffic through their data centers for "analysis" of anything WITHOUT A NON-SECRET COURT ORDER. If it can't stand up the light of day, it doesn't fit with principles this country was founded upon and which hundreds of thousands of men and women have died to uphold. Stop being assholes and running roughshod over the Constitution.
    -- This must be done to guarantee privacy. As much as can be, anyway.
    -- This must be done to guarantee that all data is treated equally with the obvious need for quality assurance. No more congesting nodes, no more content owner also owns the delivery network so it can shutout competition, no more "you pay us, again, for the bandwidth that our customer who requested your info has already paid for."

    b) Nationalize the Distribution Lines
    -- All copper, fiber, interconnects, and so on are nationalized.
    -- A plan is put into place to guarantee (almost) everyone in the United States good data speeds (10mb/s up and down - minimum) by adding more and more fiber. I say (almost) because there are some VERY remote places where people live and it will take time (plus more money) to reach them. If 90% of the population can be served, including rural areas, then that would be great.
    -- Everyone who wishes to be an ISP pays THE SAME per connection. Yes, that would mean someone in Small Town, Iowa costs the same as someone in New York to connect to the internet. The overhead of the ISP will determine what $XX.xx is added to the government mandated $YY.yy and here's the rub - customer service comes back to the forefront and actually means something because the Public will know what the $YY.yy is. Competition to gain and keep customers based on price alone should vanish as value-added services and real customer service return to the industry.
    -- We have a glut of workers needing work. Teach them to lay fiber optic cable and copper if needed. Put them to work moving the United States back to the top of the chart in broadband/internet access. In this day and age it is a necessity, not a luxury. Easily as ubiquitous today as the telephone and mail were in their days.

    I'm probably missing a massive hole in my theory (greed being at the top of that list), but if this was done it would foster intense competition and new ideas as one would not be held back by thinking "I will get blocked out by Company A because they have a grip on distribution of a similar idea." Freedom from the so-called content creators of today locking down sections of the internet or using their power to double and triple-dip the pockets of consumers and competitors.

    --

    Dream as if you'll live forever.
    Live as if you'll die tomorrow.
    ~Anonymous~

    1. Re:Nationalize the Internet in America by eudaemon · · Score: 2

      So true! That REA was a complete waste of money (for instance).

  13. Keep Pressing The Public Comment Channels by Bob9113 · · Score: 4, Informative

    Yesterday, the net neutrality petition passed the halfway mark, with 18 days left to go. The FCC request for comments is still live and looking for your feedback, and Mozilla has an alternative in the offing.

    Keep the pressure on, keep posting these things on your social networks, keep telling your friends. The only thing less effective than telling the government what we want is not telling them what we want. It is a double edged sword; either they do as we say, or we get one more bit of documentation to support reforming the government.

  14. Details please by Sycraft-fu · · Score: 2

    Because I get real tired of hearing stuff like this completely context free.

    Where were you? What kind of net connection did you have? Where are you from? What kind of net connection do you have there? What kind of latency do you see? What kind of download speeds do you get from large download providers? What is your packet loss like? Etc, etc.

    Reason I say that is because I live in the US and if my Internet is "like being in a third-world country" then we've reached the point where the third-world is connected pretty well and I'd love to know what you think is good.

    I have 150/20mbps cable Internet. Speedtests bear that out, the connection has the backhaul to support that speed. I get those kind of speeds to another ISP/server about 350 miles away, and get close to them (120ish) to one across the entire nation (1700 miles away). Steam downloads go at 17-18MBytes/sec. Latency is very low, the biggest part being the first hop going from Ethernet to HFC to the CMTS, which is like 6-8ms. My ISP is pretty well peered so latency stays low, around under 100ms to pretty much all of the US (remember the US is larger then western Europe) and usually 30ms or so to things in my geographic region. Packet loss is more or less non-existent, less than 0.01% normally.

    Then of course there's work. Right now I see 338mbits down 429mbits up, again to a test server in another state (350 miles away or so) and on a different ISP. Even that is as much their limit as ours, realistically we have more speed.

    So what, precisely, is third world about my connection? What am I lacking that is so much better in your country?

    Because in general, I'm calling bullshit. I've actually traveled a fair bit, and I find that the Internet elsewhere is not nearly as amazing as advertised by uninformed geeks on Slashdot. I find I have it pretty good at home, that it is rare anyone can compete.

    Of course the US is pretty big, and pretty varied. You could tuck all of western Europe inside it and still have room to spare for a number of other nations. So it might not be that huge a surprise to find out that it varies quite a bit, and what is true in one place is not true the whole country through.

    1. Re:Details please by fullback · · Score: 3, Informative

      Her are those details:

      I live in Japan and not in the middle of a city. I'm in a suburban area and have lived in what would be considered almost rural at one time.

      I've had fiber for over 13 years. The only time I've ever had a service interruption was during the major earthquake 3 years ago. Internet came back up within an hour, though. That was the only time I've had a power outage too, in over 22 years of living in Japan.

      I was in several major cities the southeast U.S. - Orlando, Atlanta, Nashville, etc. I needed to ftp data to my servers and it was almost impossible. So slow that I had to give up and wait until I returned home. I was at a friend's house and he lost internet service at least once per week. He had to scream answers for 5 minutes through his phone to a silly automated service before he could talk to a person. He said he has to do it weekly...

      I couldn't get any emails from Asia through his connection. They're all blocked, and those were from the major ISP's in Japan - NTT and Softbank. Blocked! Every foreign web server was like pulling teeth.

      Public WiFi was, well, pathetic.

      It has nothing to do with size of the country. I had faster, more reliable service in the middle of nowhere surrounded by rice paddies in Japan 10 years ago than exists in U.S. urban areas now.

      The reason is that there is competition in Japan. No area franchises. It's a free country.