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Don't Be a Server Hugger! (Video)

Curtis Peterson says admins who hang onto their servers instead of moving into the cloud are 'Server Huggers,' a term he makes sound like 'Horse Huggers,' a phrase that once might have been used to describe hackney drivers who didn't want to give up their horse-pulled carriages in favor of gasoline-powered automobiles. Curtis is VP of Operations for RingCentral, a cloud-based VOIP company, so he's obviously made the jump to the cloud himself. And he has reassuring words for sysadmins who are afraid the move to cloud-based computing is going to throw them out of work. He says there are plenty of new cloud computing opportunities springing up for those who have enough initiative and savvy to grab onto them, by which he obviously means you, right?

32 of 409 comments (clear)

  1. Wrong concern by Anonymous Coward · · Score: 5, Insightful

    I don't think most admins are worried about losing their job, I think they are worried about cloud services going down or disappearing and having nothing they can do about it, let alone information security and other factors.

    1. Re:Wrong concern by i+kan+reed · · Score: 5, Insightful

      Yeah, this is a reasonable approach(unlike some other more fallacious arguments). Some of us are even bound by law to maintain the integrity of certain classes of information(personal, medical, financial). Yielding physical control to another organization, no matter what their reputation, removes your ability to perform due diligence.

    2. Re:Wrong concern by ravenswood1000 · · Score: 5, Insightful

      I like my data to not be in the hands of someone else. I don't want it examined, copied or accidently Googled. Fuck this Curtis Peterson

    3. Re:Wrong concern by Rosco+P.+Coltrane · · Score: 1, Insightful

      I hug servers for the same reason you do. But in fairness, if you want to use "the cloud", you can always encrypt stuff you put in it.

      Me, I'm more worried about the internet going down, and my stuff becoming inaccessible.

      --
      "A door is what a dog is perpetually on the wrong side of" - Ogden Nash
    4. Re:Wrong concern by Anonymous Coward · · Score: 2, Insightful

      Yep, we run multiple in house servers, no hard drive that might have accessed those servers is allowed to be thrown out or anything other than destroyed. It means that when the power is out we might not be able to do anything, but the servers are based where they are needed, which makes it a non issue, and it means that even when the net is out or overloaded(I work very hard to keep it so there is some space for everyone) we can continue to function without issue. Trying to get multiple governments and utilities to agree to allow data to be hosted on any cloud service would be impossible, let alone getting them to agree to pick ONE; Besides, if we only have cloud servers where are we going to hide the deathmatch and minecraft boxes? Yet more reasons not to move to cloud, no franken boxes running servers that no-one "knows" about, no more tweaking the hardware until it runs better, or being able to walk over and sit down and fix it locally when someone F***s remote access of every kind.
      Yes, some data needs to remain in very much locked down networks and servers, much of that data is related to keeping your lights on(doesn't matter where in this case, the data comes from around the world).

    5. Re:Wrong concern by rainer_d · · Score: 3, Insightful

      Have they thought about how they could get back the data from amazon, if they decided to switch back or if amazon raises prices?
      If you spent 100m/y on hosting - couldn't you do that cheaper yourself?

      --
      Windows 2000 - from the guys who brought us edlin
    6. Re:Wrong concern by barc0001 · · Score: 5, Insightful

      > However being it is suppose to be the cloud company key job to keep it running.

      Yes, supposed to be, and actually do are two different things. And most of the time you don't find out about the cloud host's deficiencies until far too late. One cloud company I had a personal linux server with got hit with a DOS attack and their response was to ignore their customer service email and phone for almost a week while trying to clean it up. Needless to say I bought another VPS elsewhere, restored by backups and cancelled my account at the original place as soon as their systems settled down enough. I couldn't possibly imagine leaving my business systems vulnerable to those kind of shenanigans.

      > also with a proper contract you can squarely blame them for any mistake

      Are you truly that naive? If you have an SLA with *your* client to uphold it doesn't matter if you have someone to blame or not. Your client will blame *you*. It's your decision to go with a service company that has caused you to miss your SLA so it is your fault. Period. Say that SLA violation costs you $100,000. I can bet you your annual paycheck that the agreement you signed with the cloud provider will only see you getting refunded hosting costs during the outage and not a nickel toward your actual losses. So yeah, you lost $100K on the SLA violation but good news! You're getting $250 off your cloud bill. Sweet! Er. wait...

    7. Re:Wrong concern by roc97007 · · Score: 4, Insightful

      On top of that, you then require a much fatter pipe to the internet, as opposed to keeping your file servers and such in-house, where you can run 100BaseT or 1000BaseT and get high speed connection to your servers.

      Nah, my experience has been management decides not to get a bigger pipe to the internet, because that cuts into the cost savings, and the company just learns to live with sluggish response. And the money lost from this is not counted against the gains, because it comes out of a different account.

      --
      Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  2. Excersise for the reader: by xlsior · · Score: 5, Insightful

    Whenever you see "in the CLOUD!", mentally replace it with "using someone else's server" -- all of a sudden it looks a whole lot less appealing. Yes, you gain some flexibility, but you lose a LOT of control. Case in point: gamespy's recent announcement that they're closing up shop, and all of a sudden hundreds of major games from big-name software houses will lose their online multiplayer abilities. How's 'the cloud' working out for them?

    1. Re:Excersise for the reader: by khasim · · Score: 5, Insightful

      Use "the cloud" and in addition to the LAN you need connectivity between your LAN and where ever the server might actually be.

      And if you've ever had to work with vendors when there's an outage you will know how bad that is.

      Even with a single vendor the discussion usually goes like this:

      Are you sure it isn't YOUR equipment?
      We don't service YOUR equipment.
      No one else is having a problem.
      We aren't showing any problems on your line.
      Have you tried rebooting your CSU/DSY and/or router?

      Once you add a second and third vendor (the "cloud" vendor and whomever they use for their connectivity) you'll end up with a mass of denials.

      It doesn't matter that your business is down for a day. They'll be happy to refund you one day of the cost of their service.

      And once it FINALLY comes back up everyone involved will deny that any changes / repairs were performed on THEIR network.

    2. Re:Excersise for the reader: by Threni · · Score: 5, Insightful

      > Whenever you see "in the CLOUD!", mentally replace it with "using someone else's
      > server"

      Those of use in Europe already think "one of the US Government's servers". The difference is negligible.

    3. Re:Excersise for the reader: by AK+Marc · · Score: 1, Insightful

      I've never "used" a mainframe. I used a terminal to remotely control a mainframe. I don't know where the cloud mainframe was, but I remotely controlled it. I've seen a cloud. It was a server. One was even an actual mainframe. IBM still sells "cloud" services on actual mainframes.

      A cloud is a computer. You can run your home PC as a "cloud" (people that play WoW on their tablets through remotely controlling their computer are "cloud computing").

      Mainframes were the original "cloud". A cloud is a computer (or group of computers). Yes, I know now people think that a cluster of computers, virtualized is somehow different than a mainframe. Denial doesn't make it true.

  3. not news by Anonymous Coward · · Score: 5, Insightful

    Breaking News! Someone selling cloud services says anyone not using his type of product is backwards. Details at 11.

  4. It's a matter of trust by Anonymous Coward · · Score: 0, Insightful

    The NSA killed cloud computing.

  5. Yeah... by Anonymous Coward · · Score: 5, Insightful

    Fuck off.

  6. Great idea! by ZorinLynx · · Score: 5, Insightful

    This is a wonderful idea! Placing control of your mission-critical infrastructure in the hands of others is DIVINE!

    Sorry, but I think we'll retain control of our own stuff. At least when we have downtime then we can DO SOMETHING ABOUT IT, rather than whine helplessly to tech support.

    1. Re:Great idea! by Richard+Elmore · · Score: 3, Insightful

      I think the idea that organizations may want to keep control of things that are highly sensitive makes a lot of sense (from a security perspective) but from an reliability perspective I don't know that I buy it. People seem to have this built in sense that "I'm safer when I'm in control" but that is not always the case, or perhaps it's more a case of "you never actually have as much control as you would like to believe".

      Example: If you look at deaths per billion kilometers traveled; Air, Bus & Rail (modes of transportation where control has been handed over to someone else) are all substantially safer than travel by car (where you are in control). I know that you can slice and dice these numbers different ways (e.g. deaths/journey or deaths/hour) and get somewhat different results but even when looked at in those ways bus and rail are still _always_ safer than car travel so, in this case at least, being in control does not improve safety.

      I'm not saying that the cloud is the right solution for everything but I would really like to see more data on how up-time for cloud based services compares to on premise solutions before jumping to any conclusions.

  7. That's not surprising by Anonymous Coward · · Score: 5, Insightful

    Oh look a condescending dickbag who labels people who don't buy into his business model.

    Fuck you Dice, fuck you and your sponsors.

  8. Slashdot, you drunk. Go home! by Anonymous Coward · · Score: 5, Insightful

    Ad disguised as a troll. These are getting more common here.

  9. Adobe Creative Cloud by prestonmichaelh · · Score: 5, Insightful

    Has anyone checked out Adobe Creative Cloud in the last day or two?

    How is moving everything to the cloud working out for those users?

    You can take my local servers from me when you pry them from my cold dead hands.

  10. No matter how much you try by Lumpio- · · Score: 4, Insightful

    And no matter how much marketing jargon you spew at people, "the cloud" is still just a bunch of servers. Stop lying.

  11. The Cloud and Net Neutrality by parlancex · · Score: 3, Insightful

    There's never been a better time to get into the cloud! Get all your data into your favorites service(s) just in time for your ISP to hold it hostage from your cloud service providers.

  12. Cloud-based services company exec shills for cloud by swb · · Score: 4, Insightful

    ...film at 11.

    Why would I ever buy into any idea someone is selling who is in the business of selling services based on that same idea? Isn't this just a sales pitch with a smart-ass insult thrown in to gain some kind of attention?

  13. The first rule of computer security... by Karmashock · · Score: 4, Insightful

    Is physical access... which is impossible with cloud services which means they are inherently insecure.

    If I don't control the actual machine that has my data on it then I don't control the data.

    Talk to a bank... any of them using cloud services? Yes... but with their own cloud with machines they control.

    That is how the cloud should be in the corporate world. The company you buy the cloud from wants to sell it as a service. That's great for them but unacceptable for many customers because the customer often must maintain control over the software, the hardware, etc. For various reason... maybe you want reliability. Maybe you want security... there are lots of reasons.

    This cloud argument he's making is also self contradictory because the cloud operators themselves own and operate large server farms. So what they're saying is that THEY should have servers but you should not.

    This is nonsense.

    --
    I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
  14. Mod parent up! by khasim · · Score: 5, Insightful

    First off, who cares what "Curtis Peterson says"?

    Person who works for company producing X says everyone needs X.

    If I move to "the cloud" then I have the ADDITIONAL worries of:

    1. YOUR connection going down.
    2. MY connection going down.
    3. Getting access to YOUR facility to troubleshoot a problem. Physical / remote / whatever. Why isn't that server booting?
    4. SOMEONE ELSE at your facility annoying the government so that the FBI / CIA / NSA / whatever takes ALL the servers.
    5. How do I know that what I legally have to keep private really is private?
    6. What happens to my systems when all of your CxO's decide that they need more yachts so they jack up the pricing?

    Fuck you, Curtis Peterson. RingCentral is the LAST place I'd put my data. You don't even understand why people are avoiding "the cloud" but you're happy to make up stupid insults to describe them.

  15. Re:Cloud needs server huggers by Arker · · Score: 3, Insightful

    "And the vast majority of companies don't have those hyper-specialized needs. Hospitals: yes. Lawyers' offices: no."

    For electricity? Perhaps.

    But the need to maintain control of their own documents is no less for a lawyer than a Hospital, as any lawyer would tell you.

    --
    =-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Friends don't let friends enable ecmascript.
  16. How the cloud works by Charliemopps · · Score: 5, Insightful

    Attention, this is a public service announcement...

    The way "The cloud" works.
    A Cloud or SASS provider will schedule meetings with your management and give a flashy presentation bragging about their up-time, reliability and how your company will no longer need to maintain software or even have an IT department! They'll even migrate you to their servers FOR FREE! Yay!

    You company will sign a 3 year contract and brag about all the savings the project will lead to. It will be fantastic!

    You'll begin the migration project and quickly realize that the provider outsourced the conversion project to a random IT team from their "Trusted Partners Network" that consists of 2 people (1 manager, 1 employee) that are clearly located in some other country but refuse to admit which one. Having worked with competent people from other countries before you'll shrug this off as not that big of a deal.

    Shortly after that they'll start stalling and delay. You may or may not get finished with the project before your management goes back to the Provider and demands the "Free" migration... only to find out the contract stated something to the effect of "Migration Assistance" and by that, they meant you have to do it with the help of those people on the phone you couldn't understand. Your management will resign itself to just getting it done so they can start saving money and dump it all in your lap.

    Liking your job, and knowing that managements on a "Lets save money!" kick you'll do it without complaint. After all, once it's done, its done right?

    Unfortunately, once it's done is when the problems will start. Since you did most of the migration work the provider will quickly move to blame the problem entirely on you. You'll start to realize that patching together their garbage product with bubblegum and duct tape might not have been such a good idea. But, you have a good reputation, you logged all the previous issues you'd had, and you eventually win management over and they realize that the product is garbage and you'd better start thinking of long term alternatives. But you're stuck in a 3yr contract so you have time to plan.

    Then you get an update from the provider: "In an effort to improve server reliability and security we are deprecating ODBC/SQL connections to the database in 6 months" You'll question this and the provider will come back to you and say "Fear not! We've created our own API! It's great! It even uses our own proprietary version of SQL!!!"

    So you'll start reviewing this and find out that their "new" version of SQL differs from the only version in 2 ways: 1. you can't do table joins. 2. you can only retrieve 10,000 rows at a time

    You'll take this to management and explain that once this happens, moving your data off their servers will be nearly impossible. Migrating to another product will be very difficult. So your mangement will bring this concern to the provider who will say "If you need help migrating, we have a team that can help you! They only charge $200/hr!" and they'll send you right back to the 2 people that failed in the original migration.

    Eventually the products customers will all realize it was a giant scam, and start dumping it. The products parent company will shut down the product, buy a startup that does the exact same thing, re-brand it and start all over again.

    Rinse and Repeat.

    Ask me how I know this... :-)

  17. I didn't watch the video by Zeromous · · Score: 1, Insightful

    ...But no one said you couldn't move to a private cloud if there is business value in doing so. Cloud is not a scam, the marketing is. Cloud is not a swiss army knife.

    --
    ---Up Up Down Down Left Right Left Right B A START
  18. Not just cost issues by aaronb1138 · · Score: 3, Insightful

    The uptime from various cloud vendors is pretty poor. Sure the server is up, but some networking or SAN component is sketchy a lot more than in-house managed servers. Cases in point:
    1) I've worked with several virtualized storage architectures on Amazon AWS and we've had instances lock up due to brief, hard to track down SAN drops.
    2) I had a customer have to force shutdown 2 VMs in CBeyond's cloud because their SAN latency went up enough that databases started dropping offline. It took CBeyond 2 days to get their SAN back to full operational status.

    I do wish the cloud providers would modify their storage model a bit. When starting an instance / VM, use the SAN to copy the whole image to an available server's LOCAL storage array. This fixes a great many latency problems and does not make the servers that much more expensive to build / operate (just a tad more storage in RAID 10 per server). The only drawback to this is for big data users who need beyond a couple dozen TB for a server in the cloud. Most of those situations are already using clustering software that is resistant to failure of a few nodes.

  19. No tough questions asked, just an ad by Anonymous Coward · · Score: 2, Insightful

    In all honesty I would have thought Robin would have asked some pointed questions. The way this comes off it's nothing but an ad for clouds.
    How do you handle HIPAA data, how much are your staff being paid, what's the average time staff are employed for before leaving/getting fired, tell me about your security staff their background and how you keep everything nice and secure...

  20. Don't trust the cloud by Oryn · · Score: 4, Insightful

    What is "The Cloud"?
    A symbol on a network diagram? - I'm sure that's how it started.
    The way I see it "The Cloud" is just a name massively over-hyped by marketing folk for a hosted server that you have no clue about where it is.
    I totally get the concept of being able to access your data everywhere and it's a great concept. It doesn't always work. Usually failing when needed the most.

    There is a Cloud Computing Concept that I do trust It's called Private Cloud Computing. There is really nothing new about it. We have all been doing it for ages.
    Its just simply running your own server. Most business do this and you can do this your self with your own server plus the aid of today's modern high speed internet connections.
    If your internet fails you still have access to your data.

    I personally don't trust "The Cloud". Think about it for a moment. You are putting your data on a server and you have no clue as to where it is. You have no clue about who else is able to see that data and you have no clue about who is watching as you access your data and probably no clue if that server is up to date on security patches.

    Yes its cool that you can access it everywhere accept oh.. There's no cell coverage here and oh the free wifi might not be secure and oh I've been hacked.

    Cloud backups? yeah right. I wonder how long it will take to backup my 3TB of videos to the cloud? I wonder how long it will take to restore them if a HDD should fail. I wonder if cloud backups count towards my broadband data cap? Large numbers of ISP's operate data capping the average is 100Gig per month. At that rate it would take 30 months to backup your data and 30 months to get it back.
    What if the cloud backup gets hacked, how do I know my data is safe?

    The short answer is you don't know if your data is safe. If you have sensitive data, its best not to put it on a server connected to the internet.
    So Yes I may be a server hugger, but I know where my data is. I know where the backups are and I know my secure data is and its not stored in a place directly accessible to the internet.

  21. As long as I'm accountable by epyT-R · · Score: 5, Insightful

    As long as I'm accountable, I want the hardware and software under my control. That way when something goes wrong and my boss calls and says 'wtf', I can give him something more than "Well I called amazon and left a message with our account representative".