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London Regulator Says Uber Is Operating Legally

An anonymous reader writes London's transportation regulator has ruled private-driver provider Uber is operating within the law. Licensed taxi drivers in London last month staged a protest urging Transport for London to find that Uber's mobile app acts as a taximeter, which is illegal for use by private-hire vehicles. "TfL said in a statement: 'In relation to the way Uber operates in London, TfL is satisfied that based upon our understanding of the relationship between the passenger and Uber London, and between Uber London and Uber UV, registered in Holland, that it is operating under the terms of the 1998 PHV(L) Act.' The decision was welcomed by Uber's general manger in the UK and Ireland Jo Bertram as a 'victory for common sense, technology, innovation — and above all, London.'"

18 of 105 comments (clear)

  1. Backfire by TWX · · Score: 4, Interesting

    However, the protest seems to have massively backfired, with Uber reporting a colossal 850 per cent rise in the number of people who had downloaded the company's app in wake of the protest.

    I wonder how much of this is attributable to the Streisand Effect. I expect that with the generic name Uber it didn't stand out as meaning anything to most non-tech consumers (or even many tech-types for that matter) but the protests made the news and made taxi service harder to come by, planting the name in consumers' minds and giving them a reason to use it.

    The smartest thing that the cabbies could have done was to step up their game as far as their service, doing as good a job as possible to show why they're professionals and deserve to be paid as such, compared to any-random-driver that Uber could deliver. Unfortunately hindsight is 20/20...

    --
    Do not look into laser with remaining eye.
    1. Re:Backfire by dave420 · · Score: 4, Informative

      London cab drivers can't exactly step up their game without insane amounts of investment - they're the best of the best. They already spend years studying to become a taxi driver, and they already know central London and most of the rest by heart. They already know where the traffic jams are at any given time of the day, and the current best route from where they are to where they need to be. I think they're scared this Uber nonsense will take their fares away, which they have worked insanely hard to even be in a position to serve, and bring the reputation of their profession down. There's no way Uber can compete with the quality of the black cab, or even probably price (if you factor in the length of route selected by an utter professional), but until people realise that, there could very well be a horrible time for the black cab drivers.

    2. Re:Backfire by shilly · · Score: 2

      On the other hand, cabbies are known to sometimes be complete and utter shits, and there's virtually no comeback.

      Failing to stop for fares is a common one.
      Spouting off vile opinions.
      Driving like a twat.
      Driving people the long way round to make extra cash
      etc

      Uber doesn't eliminate all this, but it certainly does make it much more difficult for a driver to take the piss, given that the journey details are recorded, including passenger and driver details.

      Cabbies are their own worst enemy, I'm afraid.

  2. say what you will... by meeotch · · Score: 4, Insightful

    ...agree with the decision or disagree. But what's the deal with every legal matter, ever, requiring the involved parties to make public statements that sound like they're on the junior high debate team?

    "The decision was welcomed by Uber's general manger as a 'victory for common sense, technology, innovation - and above all, London.'" No - the end of WWII was a victory for London. This is just one more thing Londoners can spend their money on.

    "Aereo CEO and founder Chet Kanojia said, 'We are disappointed in the outcome, but our work is not done. We will continue to fight for our consumers and fight to create innovative technologies that have a meaningful and positive impact on our world." No, you're basically a cable company. A meaningful impact would be finding a cure for Alzheimer's.

    Are canned statements like this actually effective in convincing the public that your pet project is inextricably linked to the survival of humanity itself? 'Cause to me, they just make you sound like a disingenuous prick.

    Even better: this cliche soundbite garbage seems to be the only language spoken by our elected representatives, as well. Why not hire an orchestra to play ominous music in the background, while you're at it? It saddens me to see supposed leaders and captains of industry acting like pre-teens. It speaks poorly of us as a race.

  3. That's not going to make by Threni · · Score: 2, Interesting

    the fat, racist, overpriced cabbies happy! "They come over 'ere, with their apps and technology... you can't beat the knowledge". Turns out, you can; you just need to know where you are, where you're going, and how to get there. Works fine when I'm travelling abroad; why do you suppose it should stop working in London? (North London at that; they don't like driving South of the river...too many darkies, right fat boy?)

    1. Re:That's not going to make by drinkypoo · · Score: 3, Insightful

      Google maps or whatever Uber drivers are using is not better than the Knowledge.

      Uh, what? Google knows with far more precision than any cabbie where the roads are, where they go, what's on them, what it looks like, and when each particular road tends to have the highest utilization. That's because Google not only "never" forgets, but also because a cabbie is just one person, but Google reads the driving behavior of many.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    2. Re:That's not going to make by Salgat · · Score: 2

      He has a legit point though. Google not only can give you multiple routes to take depending on what you want, but also knows in real time the traffic on every street in the city and can dynamically change your route to avoid it. Technology is constantly replacing jobs and freeing up money for other parts of the economy, this is a good thing but the transition can be difficult for some.

    3. Re:That's not going to make by tlhIngan · · Score: 2

      There's nothing unique about London cabbies, in that regard. All over the world there are drivers who are familiar with the road system they live/work in.

      Except London cabdrivers are required by law to know the roads. They have to literally memorize the map of London and be able to instantly create a trip given any two endpoints without consulting a map. (That is part of the test). Most cabbies spend 1-2 years just studying for this part of the test.

      That has been one of the distinguishing features of London taxis - the drivers know where they're going. By law.

  4. Re:Expect the Republicans... by Chrisq · · Score: 2

    Uh, I don't think the United Kingdom has any Republicans, or at least none with any particular political power...

    British republicans are av fringe group, as you would expect the term "republican" has an entirely different meaning in a monarchy, constitutional or otherwise.

  5. Cabs by ledow · · Score: 4, Interesting

    I avoid using cabs, despite the fact that two of my family members drive them for a living.

    Sorry, they are expensive, inflexible and provide little advantage in somewhere like London. When you do need them (Tube strikes, etc.,) they are impossible to use.

    I've spent an evening walking home from the theatre with a lady with severe knee problems trying to hail a cab. We'd had to help them them to the underground station before we found one that would stop (even when they were showing as available). We were sober, well-dressed, just stepped out of the Royal Albert Hall, had a lady in obvious pain on our shoulders, had waited 20 mins to avoid walking / crowds and in the end made it to our destination before we could hail one.

    The last time a train of mine was cancelled, I was on my way to a filming of a TV show in the afternoon. I came out of the train station 30 mins after I should have been on a train further into London, and there were four cabs waiting. All refused to take two people deeper into London because "they'd have to drive back" - it was the middle of the afternoon, so it wasn't like they wanted to get home. In the end, we ran home, got in our car, drove to the place and got there just in the nick of time.

    I just don't see the cab in the future of a city like London. We're famously rude as a nation, and cabbies are probably among the worst. They are only there for gullible tourists, from what I see. Sure, there will be exceptions, but the fact is that I've avoided cabs for 15 years and when forced to use them, haven't been able to.

    Last time I used one was when my boss was paying for me to come to a meeting with him and we went about 800 yards in one. I'm just glad I wasn't the one paying, and if I remember, we walked back.

    There is a distinction between "Hackney Carriage" and just a private mini-cab in terms of service - the mini-cab will generally turn up when you book them and will know where they are going to and not refuse it. But London taxis? Forget it. All this is is confirmation that some guy who wants the job tries harder to help you than someone who has a protected living and specialist privileges.

    1. Re:Cabs by dave420 · · Score: 2

      Well, to counter your story I've used black cabs on numerous occasions, and had great experiences. They were courteous, fast, knew the routes like they were channelling the gods of the A-Z, and were reasonably priced. So I guess we cancel each other out. Not to forget their cars are specifically designed for London's streets, and can fit 5 people in the back with ease.

  6. Re:Expect the Republicans... by hawkinspeter · · Score: 3, Funny

    Republicans? Are they people who used to run pubs, gave it up, and then got back into running pubs again?

    I don't think they hate people who make a living - they're just trying to serve up some booze.

    --
    You're a temporary arrangement of matter sliding towards oblivion in a cold, uncaring universe
  7. Re:Expect the Republicans... by hawkinspeter · · Score: 4, Insightful

    I thought it was Labour that try to make the rich richer and accept back-handers from industry leaders? Or was it the LibDems? Maybe I'm just getting confused, but it seems like they're all equally sleazebags and they'll say whatever they think people want to hear.

    --
    You're a temporary arrangement of matter sliding towards oblivion in a cold, uncaring universe
  8. Re: Expect the Republicans... by hawkinspeter · · Score: 2

    They're over in Ireland - we don't really take them seriously. Even when they were exploding US-funded IRA bombs, we just kept a stiff upper lip and refused to be scared by them (I still can't believe that they failed to explode Thatcher with that Brighton bombing).

    It makes me laugh that the USA used to be so happy to fund terrorism and now they get so crazy scared of terrorists that they allow their government to run rough-shod all over their constitution.

    --
    You're a temporary arrangement of matter sliding towards oblivion in a cold, uncaring universe
  9. Re:Expect the Republicans... by Roxoff · · Score: 3, Insightful

    I thought it was Labour that try to make the rich richer and accept back-handers from industry leaders? Or was it the LibDems? Maybe I'm just getting confused, but it seems like they're all equally sleazebags and they'll say whatever they think people want to hear.

    I think you've summed up the whole of politics in that last sentence of yours there. We rarely see it described so succinctly.

    --
    "Is the Chief Priest an Offlian? Do dragons explode in the wood?"
  10. Re:Calm London by Roxoff · · Score: 3, Funny

    And I thought, "wouldn't it be great if it was like this every day?" .... and now it sounds like it might be, because they'll not take this ruling quietly! But I much prefer taxis parked in long lines than zipping around trying to hit everyone, so for now, it's all good.

    People would still need to get -across- the city. I was thinking about this the other day - if the roads are going to be jammed up, then perhaps there'd be a way to use rail to get people about, maybe run the trains -underneath- the city somehow. There must be old tunnels or caves or whatever they could run the tracks through?

    --
    "Is the Chief Priest an Offlian? Do dragons explode in the wood?"
  11. Re:Car analogy? by GoddersUK · · Score: 2

    Because, in London at least, that's exactly what Uber will give you. See news.bbc.co.uk/dna/place-lancashire/plain/A721144

  12. Re: Expect the Republicans... by Avoiderman · · Score: 2

    *cough* Bush