"Intelligent" Avatars Poised To Manage Airline Check-In

An anonymous reader writes One of the developers behind special effects used in the film Avatar has inked a deal with airline check-in kiosk manufacturer BCS to implement avatars for personalized and interactive customer service. Dr Mark Sagar's Limbic IO is applying 'neurobehavioral animation' combining biologically based models of faces and neural systems to create live, naturally intelligent, and expressive interactive systems. "One of the comments levelled at self-service check in is that it has lost the human touch that people had when checking in at a traditional manned counter," Patrick Teo, BCS CEO says. "Travelling can be stressful and our aim is to make the interaction between human (passenger) and computer (check-in) as natural and helpful as possible."

Comments

Re:nice job

[wealthychef]

I agree and disagree. I agree that these new terminals are a waste of money from a "please the customer" standpoint. However, clearly the idea that flying in the modern age is stressful is evidence that the miracle of modern flight is wasted on us. Because there is occasionally a 3 hour delay to a 5 hour flight to cross the country, somehow this is an unacceptable level of stress in our lives? In historical context, this is absurd. I just add 2-3 hours to my flight times and don't worry. If we can speed it up, great. But if not, we are already experiencing a miracle by the standards of a generation ago!