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Dropbox Head Responds To Snowden Claims About Privacy
First time accepted submitter Carly Page writes When asked for its response to Edward Snowden's claims that "Dropbox is hostile to privacy", Dropbox told The INQUIRER that users concerned about privacy should add their own encryption. The firm warned however that if users do, not all of the service's features will work. Head of Product at Dropbox for Business Ilya Fushman says: "We have data encrypted on our servers. We think of encryption beyond that as a users choice. If you look at our third-party developer ecosystem you'll find many client-side encryption apps....It's hard to do things like rich document rendering if they're client-side encrypted. Search is also difficult, we can't index the content of files. Finally, we need users to understand that if they use client-side encryption and lose the password, we can't then help them recover those files."
You realise dropbox is free, right? Why should they do something expensive like offer encryption on a service that is (a) free, and (b) for sharing files. Sharing's hard if your stuff is encrypted, and sharing is the source of most of Dropbox's value.
If you want encryption, then fine, do it yourself. You obviously know that your stuff won't be indexable or shareable so won't be calling for support or slagging Dropbox off online when you find indexing and sharing not working.
There's room to suggest Dropbox should offer a pay-for encrypted service. The thing is, no matter how well they do it, it'll always be vulnerable to government interference, and it'll never be fully trusted anyway. BYO means no government interference and trust *for the relatively small number of people who care* without raising the costs too much for the multitudes who don't.