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Hotel Chain Plans Phone-Based Check-in and Room Access

GTRacer writes: Forbes reports that Hilton Worldwide, international hotel operator, is rolling out smartphone-based guest tools allowing self-service check-in, access to a virtual floorplan to select a room, and (in 2015) actual door access once checked in. The author states the drive for this technology is the growing influence of the swelling ranks of Millennials, who "[...] have a very strong inclination toward automated and self-service customer service." The security risks seem obvious, though.

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  1. Re:Fucking anti-social Millennials by Anonymous Coward · · Score: -1, Flamebait

    My wife is one of those - she can't even make a fucking phone call if there's a chance company X has a "WebChat!"

    Don't know, your wife seems pretty social to me when I visit her during your business trips.