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Hotel Chain Plans Phone-Based Check-in and Room Access
GTRacer writes: Forbes reports that Hilton Worldwide, international hotel operator, is rolling out smartphone-based guest tools allowing self-service check-in, access to a virtual floorplan to select a room, and (in 2015) actual door access once checked in. The author states the drive for this technology is the growing influence of the swelling ranks of Millennials, who "[...] have a very strong inclination toward automated and self-service customer service." The security risks seem obvious, though.
I am definitely not a Millennial and I would love this service. If I could get off the shuttle and go directly to my room I would be in heaven.
anti-social behind the monitor type Millennials don't have to talk to actual people.
Have you really ever been "social" with a desk clerk? When I am checking in I am usually tired and want to lie down. Being "social" is the last thing on my mind.
she can't even make a fucking phone call if there's a chance company X has a "WebChat!"
I love web chat. Here are a list of things I like about web chat
- I can do several things while I web chat. I am not stuck waiting listening to hold music.
- I can re-read what was said in case I missed something.
- I can edit my message for clarity.
- I can usually get a transcript for later reference.
To me, text chat is just as social as voice.
I am always social with the desk clerk. Being friendly with the clerk is the number one way to get a complimentary upgrade.