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Hotel Chain Plans Phone-Based Check-in and Room Access
GTRacer writes: Forbes reports that Hilton Worldwide, international hotel operator, is rolling out smartphone-based guest tools allowing self-service check-in, access to a virtual floorplan to select a room, and (in 2015) actual door access once checked in. The author states the drive for this technology is the growing influence of the swelling ranks of Millennials, who "[...] have a very strong inclination toward automated and self-service customer service." The security risks seem obvious, though.
"Ah crap, my phone just died... I'll charge it when I get back to the hotel roo-- shit."
So, free hotel rooms for all at the next blackhat conference >:D
It's not like hotel door locks are secure. You're just trading off one big fail for another.
I should use this sig to advertise my book ISBN-13 : 978-1501515132.
They've had automated check in in Europe for some hotels for 25 years. The locked entrance has an ATM-like machine in the little foyer. Put in your credit card, pick a room type, and it printed a slip with codes for the front door and your room.
And yes, they had a live person on site -- it ate my card and the call button got her out of bed at 3 am to get it. :)
(-1: Post disagrees with my already-settled worldview) is not a valid mod option.
Yeah, but for only $50 I can use the "Hilton Special Room Service" app to request Paris Hilton to meet me in my room and give me herpes in person.
SJW's don't eliminate discrimination. They just expropriate it for themselves.
I am definitely not a Millennial and I would love this service. If I could get off the shuttle and go directly to my room I would be in heaven.
anti-social behind the monitor type Millennials don't have to talk to actual people.
Have you really ever been "social" with a desk clerk? When I am checking in I am usually tired and want to lie down. Being "social" is the last thing on my mind.
she can't even make a fucking phone call if there's a chance company X has a "WebChat!"
I love web chat. Here are a list of things I like about web chat
- I can do several things while I web chat. I am not stuck waiting listening to hold music.
- I can re-read what was said in case I missed something.
- I can edit my message for clarity.
- I can usually get a transcript for later reference.
To me, text chat is just as social as voice.
I am always social with the desk clerk. Being friendly with the clerk is the number one way to get a complimentary upgrade.