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Comcast Gives 6 Months Free Internet To Poor and Unpaid Bill Amnesty

An anonymous reader writes with news about a controversial Comcast program designed to give internet access to the poor that just got a little better. After complaints about a program that offers cheap Internet service to poor people, Comcast today announced it will provide "up to six months" of free Internet to new subscribers and an "amnesty" program for families with unpaid bills. Comcast's Internet Essentials, mandated by the federal government when Comcast acquired NBCUniversal, gives $10-per-month Internet service to low-income households with schoolchildren. Critics have argued that the program is too hard to sign up for, that eligibility criteria should be less strict, and that further requirements should be implemented if Comcast is allowed to buy Time Warner Cable.

18 of 71 comments (clear)

  1. Sure, free internet now... by Pollux · · Score: 5, Funny

    But after the free six months is up, good luck trying to cancel the service.

    1. Re:Sure, free internet now... by BasilBrush · · Score: 4, Funny

      Hey, he was just making it east for the customer to stay with Comcast and not make the mistake of going to another provider.

      http://consumerist.com/2014/07...

  2. Google Fiber by darkain · · Score: 5, Interesting

    And this is exactly why I wish Google Fiber was deployed in more areas. They have a simple solution: a FREE tier for life.

    https://fiber.google.com/citie...

    And as far as the $300 setup fee, I'm not sure about other cities, but Portland is working on subsidies to cover this cost as well, so it is $0 for low income families to have basic 5mbps internet service.

  3. a bit of a copout by Cardoor · · Score: 5, Insightful

    having tutored several underprivileged kids in a large urban environment (and having witnessed how when left to their own devices they used their internet access for NOT educational rich-poor-divide-shrinking stuff, but rather typical time-wasting stuff ) this seems like a poor answer to social responsibility to me for a $139 billion company that is Comcast.

    Without guidance and structure, 'for the children' will go to the lowest common denominator, so basically, they are subsidizing a new generation of kids to grow up addicted to watching 'teen-wolf' on MTV-tube.

    What might actually be nice would to see comcast, oh, i dont know, sponsor after-school computer education programs? Or frankly anything that provides for the real thing that tends to be absent in households that are barely making ends meet - additional educational structure.

    1. Re:a bit of a copout by Anonymous Coward · · Score: 3, Interesting

      I am a pretty liberal guy. And I have to agree with the parent. I have also worked with the poor on occasion and cable is like a staple: food, shelter, clothing, cable, water, ....in that order.

      I actually had a guy complain how his children "hadn't had TV in TWO WEEKS!" (the very thick south Georgia accent made it sound very funny)

      I struggled to stifle my laugh because he said in all seriousness. And I bit my tongue from saying, "Maybe it is a GOOD thing and maybe your kids should pick up a book. They have them for FREE at your library!"

      Social conservatives usually talk out their asses when they talk about the details of the poor (like they just love to sit around and collect welfare and drive their pink Cadillacs), but in general, they do have a point about the poor have this mentality. And I have to wonder about my own "mentality" about things too often.

      Introspection can be depressing.

    2. Re:a bit of a copout by Tailhook · · Score: 2

      rather typical time-wasting stuff

      WORLD STAR HIP HOP BOI !!!1

      What might actually be nice would to see comcast

      I've got a better idea. Put Comcast and all other ISPs in the Common Carrier category where they belong, break up Comcast and the rest of the oligopoly ISPs into small, regional companies limited with few exceptions to state lines, outlaw vertical ownership of both media and content, force the now tamed, small ISPs to wholesale their bandwidth to competitors and watch prices for bandwidth collapse to below the $10/month craptastic deal Comcast is supposed to be providing so that we may ALL partake in the benefits of competition we're supposed to be enjoying in a supposedly "capitalist" economy.

      Because dealing with Comcast should be about more than buying votes with a wired manifestation of the Obama Phone.

      --
      Maw! Fire up the karma burner!
    3. Re:a bit of a copout by Anonymous Coward · · Score: 2, Insightful

      This is not something unique to the poor. the self-entitlement and lazyness is something you see in all social layers. It is not like you never hear of rich people trying to game the system or outright steal. Giving the poor access to internet means giving them access to all it contains - pointless flash-games for those that would be wasting time hanging on the street, and usefull information for those who before had less access (reading at home vs. traveling to a library). People with a reasonable income never seem to realise that poor people also need to unwind from daily life despite being unable to afford it - they cant "work" 24/7 either.

    4. Re:a bit of a copout by cyberchondriac · · Score: 2, Insightful

      This is some truth to what you say, as human nature is human nature (with variances), but in general, many well-off people are often that way, believe it or not (!) because they are highly motivated, smart, and hard working. Seriously, let's drop that mindset that *all* wealthy people have had it handed to them on a silver spoon, that's no more accurate (decidedly less so in fact) than saying all poor people are bums. There *are* people who work their ass off, and via a combination of hard work, good investments, brains, and indeed, a good bit of luck (there's always an element of luck), actually become wealthy without resorting to evil, racist plots. They aren't angels, but they are a net positive on the system.
      But simply giving away something to those people who are not motivated to do any better in life - and let's be honest, there's a lot of them- isn't doing to do anyone any good ultimately, poor or not, and just make it harder for the middle to lower middle class who are working their ass off to make ends meet. It may do some good to those poor people who are willing to work, who just need a break and might see a way to use this to advance themselves, but if we're being realistic here, only a small minority will actually do that. The after school programs sounds a lot better, IMO.

      --

      Look back up at my post, now look back down, you're on the Internet. Now look back up. I'm a signature.
    5. Re:a bit of a copout by bondsbw · · Score: 2

      Social conservatives usually talk out their asses when they talk about the details of the poor

      Social liberals usually talk out their asses when making generalized statements about social conservatives.

      I anecdotally know many social conservatives that provide real relief for the poor on a regular basis, without such complaints. And even those who don't, I don't hear complaining often. Like you said, it's visible and obvious in a few cases. I'd like to find ways to prevent abuse, or at least not encourage it. But at the end of the day I'll take a little abuse if it means providing a lot of actual help.

      I'm just tired of both sides thinking that the complainers represent the whole.

      --
      All my liberal friends think I'm a conservative, all my conservative friends think I'm a liberal.
  4. Free...torture by ArhcAngel · · Score: 3, Funny

    It's sorta like the guys at GitMo telling their guests today they get free waterboarding.

    --
    "A person is smart. People are dumb, panicky dangerous animals and you know it." - K
  5. Low cost internet for the poor... by mschwanke97402 · · Score: 2

    Did anyone expect Comcast to actually honor the spirit of the low cost Internet Essentials agreement? Hands???

    1. Re:Low cost internet for the poor... by koreanbabykilla · · Score: 3, Informative

      I'm not even all that poor and I have it. Your kids just have to qualify for free lunch. It was super simple to set up. One phone call. My bill is 10 bucks a month. As far I I'm concerned they are honoring the agreement. They suck for lots of other reasons, this isnt one of them.

  6. Re:Rather than Google Fiber, let's have municipal. by Anonymous Coward · · Score: 3, Interesting

    We had a municipal fiber in Provo before google. It was terrible. The speeds were all over the place, it was mismanaged, any profit it made was constantly raided as another source of income for other projects. It was so bad that they sold it in entirety to google for $1. Since, its been great. Sure google has issues, but making the internet a utility isn't a silver bullet and has its own share of problems. I also don't want to be charged "per bit". And no Im not downloading TB of data every month, but having that hanging over my head would not be something I want to think about before starting a stream. Especially when it becomes a tax source and I get petitioned to raise my streaming "rates" by 10 cents a kb to pay for a new fire truck, and another 5 cents for a new school in the mayors neighborhood.

    What we need is to break up this idea of internet "markets" giving comcast and their ilk a bunch of small monopolies. Since google moved in, comcast has sent people door to door "explaining" to people why google fiber is terrible and having that fast of a connection "isn't a good idea" and offering to double their speeds and give them tv free for 3 years if they promise not to switch. Amazing what a little competition does.

  7. Self-aggrandizing by ShaunC · · Score: 5, Insightful

    I'm a Comcast TV and internet subscriber (not really by choice, as in many places it's the only solid option). Over the past few weeks I've seen an ad from, by, and for Comcast promoting this service... over and over and over. It shows a kid in school with some narration about how everything would be better if only he had access to the internet, then he goes home, and imagine that! A Comcast truck is sitting outside his home, hooking up some internet service!

    Comcast loves kids, loves schools, and wants to help all students do research for their education! Yeah, right. This is a very low cost (or free), but also extremely low service plan. You have to be around or below the poverty level to qualify. The local news did a segment recently and the way they presented it, Comcast won't be letting you sign up unless you can prove that you qualify for food stamps and free school lunches. I'm not looking to go into a welfare debate, but living in a city with a fairly high number of section 8 residents, many of the folks who would qualify for the Internet Essentials plan are already paying Comcast for much better services using subsidies from other sources.

    I love the idea of internet access being available to everyone, but don't think for a moment that Comcast is doing this out of some kind of corporate benevolence. It was required the last time they were involved in a giant merger (buying out NBC) and they're finally getting around to promoting it in hopes of their next giant merger (with Time Warner) being approved.

    --
    Thanks to the War on Drugs, it's easier to buy meth than it is to buy cold medicine!
  8. Re:Rather than Google Fiber, let's have municipal. by Anonymous Coward · · Score: 3, Interesting

    Provo was poorly managed, then. I'd hate to see what they did with other city-run utilities.

    I have seen great models of city-run utilities from all over the country, both from the perspective of wholly-owned city utilities, non-profit corp spinoffs and city managed private contracted utilities. The benefit of the spinoff is that the city can't raid the coffers for revenue, and the utility has to be self-sufficient to cover maintenance and charge rates appropriately. The private contract model forces the contractor into a position where the city is the customer and not the consumer.

    If it needs recapitalization for expansion, then the city is responsible for coming up with the money to fund the expansion, and then the utility charges appropriately until the city has been reimbursed for the expansion. Most cities float a bond issue past the constituents to fund such endeavors, such as new water mains or sewage expansions to newly developed areas.

    It sure beats the for-profit model where the regional monopoly ends up wringing the customers dry since they have no viable alternatives for reliable fast internet.

  9. Non-Sequitur, Anyone? by NotSanguine · · Score: 5, Insightful

    From TFS:

    Critics have argued that the program is too hard to sign up for, that eligibility criteria should be less strict, and that further requirements should be implemented if Comcast is allowed to buy Time Warner Cable.

    [Emphasis Added]

    Regardless of Comcast's record of "helping" the poor or any other "requirements" to be levied against Comcast, they should not be allowed to purchase TWC under any circumstances. That would concentrate far too much "last mile" power into too few hands.

    Of course, that's the point so the deal will go through and we'll have another win for regulatory capture.

    --
    No, no, you're not thinking; you're just being logical. --Niels Bohr
  10. Overhead by bussdriver · · Score: 2

    Some waste, fraud, abuse and improper management happen in any system. Obviously too much is a problem but it is equally as bad to obsess over reaching 100% perfection.

    Simply because they own a TV doesn't indicate a great deal; they could have previously had one, been given one, stole one, etc. It would be difficult and vindictive to make them sell everything they had in order to not starve. There are plenty of pawn shops all over the place so we must have plenty of victims for those vultures... not that one can get much money for those things used anyhow. If you only hand out food stamps to homeless naked people are you going to feel slighted because they have shoes? Sure, YOU won't (but not everybody) but you have to keep in mind that studies show that the poor are pretty bad with money as well as capable of finding ways around their troubles (actually proving capitalist ideals about being inventive) such as eating subgrade food or cutting other corners so they can save up and buy the TV they think they need. After all, TV IS THE DRUG OF THE NATION. Homeless starving addicts will skip meals for a fix.

    As far as implying that a race is making up most the people on food stamps etc, it is likely not based in reality as the whites are usually higher in such numbers than other "races" and while it is true that as a % of the demographic the minorities may be doing worse but they are by definition a smaller population so the absolute numbers come out different. Now if one actually treated the whites equally I don't think their % would differ as much as it does and then the absolute numbers would explode (because their population is so much higher.)

  11. Re:Rather than Google Fiber, let's have municipal. by Frobnicator · · Score: 4, Informative

    The biggest problem with iProvo, which the residents didn't usually see, was the lawsuits.

    Back when I lived there from 1999-2003, the mayor was pushing iProvo quite a lot. Many businesses and apartments signed up. The city started their rollout by providing hubs to the various city buildings, the historic library, and they even ran lines to the major traffic control cameras. They hooked up quite a few businesses along the main roads, like the main street plaza was covered from the overpass on the west to the roundabout on the east. University Ave, Freedom Blvd, and 500 West were installed from Orem on the North down to the mall and the Novell campus on the south. They got quite a lot of core infrastructure in place during those years. ...

    ... Then they were sued by basically everybody who had an interested in providing Internet services. As a result of the lawsuits they rolled back to just giving fiber to the city's buildings, to their own infrastructure like traffic cameras, and to some existing contracts. If you attended the city council meetings or watched their broadcasts (yeah, I know, who does that, except I remember it was on channel 17 at the time...) you could have listened to reports on how many million they were spending fighting off Qwest (now CenturyLink), Comcast, and the rest. They provided erratic service largely because the money was frequently redirected to the courts. Existing companies REALLY did not want municipal fiber, and they fought it hard.

    While the mega-corps know they can stomp on a small city like Provo very easily, they were quickly outmatched when Google came in. They stopped the decade-long hemorrhaging of money to lawsuits, so the service became much better.

    Utopia has also been heavily plagued by lawsuits and governmental contracts cancelled mid-deployment. Even the US government (under RUS) contracted out some services and then abandoned it, leaving the fiber network on the hook for over $11M (the lawsuit is still ongoing). People complain and suggest Utopia is mismanaged, and while they have had a few management missteps, their biggest problem has been the many millions of dollars spent trying to fight legal battles against incumbents.

    Even today if you look a bit North up the Wasatch front corridor, Centerville is right now the hotbed of the issue. Comcast and CenturyLink are funding a bunch of signs for anyone who wants them. They're discussing putting municipal fiber in as a tax, complaining that residents shouldn't have to pay because they already have Internet providers. ... conveniently overlooking the fact that the very small tax will provide everybody in the city a minimum fiber to the home connection with 5 megabit if you don't pay for any plan, and 150 megabit or faster if you do pay for a plan, and the plans are far cheaper than either Comcast or CenturyLink.

    Municipal fiber is the future, just like municipal sewer, municipal water, municipal trash, and other city-managed services. The incumbent companies are fighting with all their power and disinformation campaigns to keep their high profit system in place. Just like your Comcast salesmen knocking at the door trying to convince you fast and unlimited is bad, slow and bottlenecked is good, disinformation is really all they can rely on these days.

    --
    //TODO: Think of witty sig statement