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The Billion-Dollar Website

stoborrobots writes: The Government Accountability Office has investigated the cost blowouts associated with how the Centers for Medicare & Medicaid Services (CMS) handled the Healthcare.gov project. It has released a 60-page report entitled Healthcare.gov: Ineffective Planning and Oversight Practices Underscore the Need for Improved Contract Management, with a 5 page summary. The key takeaway messages are:
  • CMS undertook the development of Healthcare.gov and its related systems without effective planning or oversight practices...
  • [The task] was a complex effort with compressed time frames. To be expedient, CMS issued task orders ... when key technical requirements were unknown...
  • CMS identified major performance issues ... but took only limited steps to hold the contractor accountable.
  • CMS awarded a new contract to another firm [and the new contract's cost has doubled] due to changes such as new requirements and other enhancements...

10 of 194 comments (clear)

  1. Technical People by TechyImmigrant · · Score: 5, Interesting

    Non technical people are not competent to commission technical work from technical people.

    If you (as a government or large company) don't have your own technical people on staff to oversee the process and comprehend or write the specs, you're doomed. The contractors know well how to milk a cash cow, simply by adhering to the specs written by people who don't understand how to write specs.

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    1. Re:Technical People by Chrisq · · Score: 5, Insightful

      Non technical people are not competent to commission technical work from technical people.

      If you (as a government or large company) don't have your own technical people on staff to oversee the process and comprehend or write the specs, you're doomed. The contractors know well how to milk a cash cow, simply by adhering to the specs written by people who don't understand how to write specs.

      Sadly this is true, but it shouldn't be. Technical people should have the professionalism to analyse requirements and check that the requirements fit the purpose. Unfortunately the way of the world is that technical people would be quickly shuffled out of the way by sales and marketing if they started to reduce revenue by telling a customer what they really wanted instead of what the spec says.

    2. Re:Technical People by Anonymous Coward · · Score: 5, Insightful

      Technical people should have the professionalism to analyse requirements and check that the requirements fit the purpose.

      Typically, they do. However you overlook one key component of this and then dump the blame completely on sales & marketing (not entirely unfair, they are typically huge scumbags). This requirements analysis and design phase costs more money than development. The cost for architecting software is far higher than simply building it. Clients typically do not want to pay for this and assume they know how to do it themselves. This is exactly what happened to healthcare.gov.

      I have seen this happen with both state government and private corporation projects alike. I've never done a federal project, so I can't speak first hand about that, but I know people who have and they report the same is true when working for a federal agency.

      So yes, part of the blame definitely should go to the sales & marketing bastards, but a very large chunk is on the client for not wanting to fork over the cash up front. This almost always results in spending even more cash later on to fix what people think are bugs but are really design failures which result from poor architecture and design processes.

    3. Re:Technical People by david.emery · · Score: 5, Insightful

      PLEASE Mod Parent up! I've been working on large government funded systems (defense and commercial) for 35+ years, and in my view programs are screwed from the beginning by overly-aggressive schedules for the up-front work. When the incomplete/absent requirements/architecture/design results in coding, or more often test and integration delays, they'll find more money and time. By then, it's too late.

      Back when we had explicit waterfall milestones (requirements review, preliminary design review, etc), we could tell at PDR a program would fail as a result of incomplete or even incorrect requirements & architecture.

      Unfortunately, the adoption of "Agile" in these organizations has reinforced the culture of "We don't need no stinking requirements! We can draw an architecture on a whiteboard in an afternoon", resulting in systems where you really can't say anything intelligent about how long it will take to complete them, because you have no fscking idea what "complete" actually is.

      And this -should not be a revelation-, at least to anyone who has read "Mythical Man-Month," which will be 40 years old next year. https://en.wikipedia.org/wiki/...

      Thank God I'm getting ready to retire.

  2. Let's be absolutely clear by argStyopa · · Score: 5, Insightful

    The key takeaway from the report is that nobody will be personally held to blame for the incompetence (at best; corruption and nepotism at worst) of the process and end result.

    No punishments or consequences, all around!

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    -Styopa
  3. better summary by slashmydots · · Score: 5, Insightful

    Don't hire people who have failed multiple projects in the past just because they were friends of the Obama campaign. At least that's what my finding determined.

  4. Re:what's the difference by ganjadude · · Score: 5, Insightful

    the difference is that if its a private company doing it, we are not all paying for it. I dont care if a private company wastes a billion dollars, that has nothing to do with me and the rest of america. but when the government does it, it becomes an issue for all of us

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  5. Re:in other words by ganjadude · · Score: 5, Interesting

    congress tried to delay it before the government shutdown remember? obama would not budge, causing the government shutdown.

    after the shutdown the site launched, and as expected obama changed his mind and delayed implementation anyway

    so the reason for the shutdown was that the democrats did not want a delay and wouldnt budge. then when the site launches and makes them look bad, the implement the delay anyway... yet they still blame congress for the shutdown. and based on your comment it seems some americans are still dumb enough to believe it

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    have you seen my sig? there are many others like it but none that are the same
  6. Re:in other words by Anonymous Coward · · Score: 5, Insightful

    Pull your head out of your ass. Seriously. You've got the president going on record of saying he is not going to negotiate and actually claiming he's going to use executive order to bypass the limitations of power spelled out in the constitution during the state of the union, and you've got congress throwing up road blocks to do everything to basically try to stop Obama. I'm going to throw a shocker at you. You might want to sit down for this. I'm a conservative, and I'm happy with congress. The dems in the first two years when they had full control shot out of control. They did whatever they want with the justification of "well, we're the majority, we can do what we want". I'm sorry, that's not how the world works. If you had a 90% majority, then yes, but you don't. You have a 51% or 52% majority. When that's your majority, you need to consider what the other side wants, you don't get your way all the time.

    What the dems pulled in the first two years of Obamas presidency set the stage for what's happening now. I voted in people to put the brakes on you guys, and they're doing exactly what I wanted them to. How about this, how about you sit back and say "hey, conservatives, okay, we need to live in this world together, how about we sit down and try to find a solution we can both tolerate". And please note that tolerate doesn't mean like. Remember, we have both parties right now refusing to negotiate. It's not one side or the other. The presidents own words can be quoted to attest to this.

    And also note, I'm not claiming conservatives are blameless here either. But you just threw out a load of tripe putting all blame on one side, when both sides stink so bad they should all be thrown in the garbage.

  7. F-35 Joint Strike Fighter by tekrat · · Score: 5, Interesting

    Really, we want to complain about a website that cost a Billion? This is the United States Government, full of waste, fraud, no-bid contracts, and shit spread out out over every state so that ever senator and congressman has his slice of the taxpayer slush fund.

    Witness the F-35 Joint Strike Fighter, an aircraft nobody needs, trying to fill too many roles, and was supposed to save our armed services money by having one plane replace many planes.

    Except it's billions over budget, still doesn't work (and might never work), and is expected to cost more than a Trillion dollars before all is said and done.

    Meanwhile the aircraft is being usurped by drones, which are cheaper, easier to deploy, and may fill all the roles we'd ever need this crazy ass jet for. And we're trying so hard to make it stealthy, meanwhile as pointed out in a slashot article a few weeks back, long wave radar will find the plane just fine.

    And yet the Pentagon continues to shovel more money into the project because -- guess what, there's no "plan B". This is the people we depend upon to strategize for us in times of war, and they have absolutley no fall-back plan. Brilliant.

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