Slashdot Mirror
When Customer Dissatisfaction Is a Tech Business Model
jammag writes: A new trend has emerged where tech companies have realized that abusing users pays big. Examples include the highly publicized Comcast harassing service call, Facebook "experiments," Twitter timeline tinkering, rude Korean telecoms — tech is an area where the term "customer service" has an Orwellian slant. Isn't it time customer starting fleeing abusive tech outfits?
Don't worry guys, the free market fairy will take care of it.
Don't worry guys, the free market fairy will take care of it.
The free market has taken care of it. Good customer service is expensive. Consumers have demonstrated that they are unwilling to pay additional money for good customer service. Successful companies have aborted customer service to keep prices low.
" Isn't it time customer starting fleeing abusive tech outfits?"
Sure, would love to move. Where do you want me to go, Boardwalk or Park Place?
"We don't care. We don't have to. We're the phone company"
No Facebook account (and blocked in DNS), no Twitter account (also blocked in DNS), not a subscriber of a Korean telecom, not a Comcast subscriber, switched providers when German Telekom failed to provide timely service to a business which I supported. Not using Chrome, not using Google apps on my phone, not shopping at Amazon. Going to quit Slashdot if they force Beta on me.
It's OK RMS, you don't have to post anonymously, we all know it's you.
Pfft, that quote is so old. We have much newer, more relevant ways of describing your relationship to your cable/internet provider. Get with the times!