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When Customer Dissatisfaction Is a Tech Business Model

Posted by Soulskill on from the friendly-until-they-have-your-money dept.

jammag writes: A new trend has emerged where tech companies have realized that abusing users pays big. Examples include the highly publicized Comcast harassing service call, Facebook "experiments," Twitter timeline tinkering, rude Korean telecoms — tech is an area where the term "customer service" has an Orwellian slant. Isn't it time customer starting fleeing abusive tech outfits?

2 of 257 comments (clear)

  1. Free market by Anonymous Coward · · Score: 5, Funny

    Don't worry guys, the free market fairy will take care of it.

    The free market has taken care of it. Good customer service is expensive. Consumers have demonstrated that they are unwilling to pay additional money for good customer service. Successful companies have aborted customer service to keep prices low.

  2. Re:Fleeing abusive companies? by xlsior · · Score: 5, Funny

    "We don't care. We don't have to. We're the phone company"