Time Warner Cable Experiences Nationwide Internet Outage

Wolfrider (856) writes Reports are coming in from multiple U.S. states that TWC is having a major Internet outage since early this morning. ... TWC's customer service reps are reportedly a bit overwhelmed by call volume at the moment, and no ETA yet. According to CNET, most locations should be more-or-less back online as of 7 a.m. EDT or so (my TWC connection came back around 7:30 a.m. EDT). TWC says it's maintenance gone wrong: In response to a query by CNET, Time Warner Cable issued this statement: "At 430am ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET services were largely restored as updates continue to bring all customers back online."

Comments

shoot the admins

[alen]

this level of incompetence clearly deserves the penalty of death
my kids woke up this morning and couldn't watch their Phineas and Ferb cartoons. my oldest kid had to actually read a book to pass the time before camp and a trip to the museum

Re:shoot the admins

[Anubis IV]

I hope you seized the opportunity to share at least 2 or 3 eyeroll-inducing "back in my day..." stories. Otherwise, I don't know how else you could have possibly salvaged such a fiasco.

Re:shoot the admins

[MachineShedFred]

Same with Cincinnati, OH. The little crumb crunchers are already done with screwing around for the summer.

Comcast

[bondsbw]

TWC: "Surely only Comcast can save us! Please allow the merger!"
Government: "Well golly gee, what a great idea!"

clarifying rumors:

[nimbius]

Several rumors about this outage are circulating, so being as I work at Time Warner i thought id dispell them.

1.Your call is important to us: this is a longstanding glitch in our callcenter software. at no point do any of us sincerely have any valued interest in you, or your communication.
2.We are working to resolve the issue quickly: not likely. Tina started her lunch break at like, 10 am. im posting this from the beerpong tavern up the road. My manager is asleep in the datacenter. nick and rob from networking didnt show up today because they had like, 11 vodkas last night and that means theyll be on from vpn around 6 pm to sign their timesheet.
3.This was caused by routine maintenance: again, a rumor. Dale and I wanted a kegerator in the NOC but we were already using the fridge in there for bottled beers. Instead we emptied a rack and made space. we're calling it cellar temperature but really its a bit warmer.
4.You are all valued customers: I dont know where people get this idea. have you tried calling? seriously most of the phone tree is a circular loop. we have maybe 4 phones in this office and its incredibly difficult to order pizza and wings while you "people" keep inundating us with sob stories about your internet.

anyhow sign up for the bundle, or 3 play or whatever it is the coked up hobo in marketing calls it these days. maybe that will help, or not, i dont know. that food truck with the salvadorian food is outside again and daddy needs a pupusa so, whatever.