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Australian Consumer Watchdog Takes Valve To Court
angry tapir writes The Australian Competition and Consumer Commission, a government funded watchdog organization, is taking Valve to court. The court action relates to Valve's Steam distribution service. According to ACCC allegations, Valve misled Australian consumers about their rights under Australian law by saying that customers were not entitled to refunds for games under any circumstances.
Reading about the US I really like consumer protection laws in Germany. Everything is so much more consumer friendly and open. Companies have to identify themselves (i.e. have an imprint), all taxes have to be included in prices and if you buy something you have all kinds of rights (two week period to send stuff back/cancel contracts, two year warranty on physical items and such) that cannot be taken away by ToSs.
It's such a different culture. US companies often struggle because they're used to the whole "corporations first" mindset.