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California Tells Businesses: Stop Trying To Ban Consumer Reviews
ericgoldman writes Some businesses are so paranoid about negative consumer reviews that they have contractually banned their customers from writing reviews or imposed fines on consumers who bash them. California has told businesses to stop it. AB 2365--signed by Governor Brown yesterday, and the first law of its kind in the nation--says any contract provisions restricting consumer reviews are void, and simply including an anti-review clause in the contract can trigger penalties of $2,500.
Reviews are like a box of chocolate.
The person with the loose filling always gets the caramel instead of the strawberry truffle they were expecting.
Yah ok anonymous coward slashdot post police.
by TheSpoom (715771) Uncaring Linux user here. I have nothing to add to this but please continue. *munches popcorn*
We don't
Get free satoshi (Bitcoin) and Dogecoins
no, those are nougat. As far as my family knows, the never come with caramal :)
The Kruger Dunning explains most post on
To be fair, if all of them end up near Vladivostock instead of just some random location, it's probably the map at fault.
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My favorite bad review response ever:
Review:
Incredibly rude disgusting fat slob insulted me and my family. Needed a table for five wife and kids in line midway to counter, I decide to sit down (just had hip replacement) and this idiot approaches and tells me to order or get out. This punk needs for someone to adjust his attitude.
Response from the owner:
This is the fat slob. I wanted to put some context around Mr Scaccia's review. First, no disputting it, I'm fat. I take issue with the rude and slob parts. I shower every day. I say please and thank you. But, fat, unfortunately I can't dispute that.
OK, let's talk about our interaction yesterday. I was in the dining room as I am almost every Saturday and Sunday when we start to get really busy. We had a medium sized line (probably about 15 people) and we were seating groups as they ordered so that everyone could get a table before they get their food. I call it Kindergarten rules. if someone is in front of you, they get to go first. I came around the corner and Mr S was at a table that had been put together for 8 people as was a man caring a baby carrier who was also looking for a table for a larger group. I asked Mr S if he had ordered yet and he said he hadn't and I told him that we would get him a table once his group had ordered.
I couldn't get anything more out of my mouth. Mr S said "well if we can't have a table then we will just leave." I did not approach Mr. S and tell him to order or get out, I said that we would get him a table once his group had ordered. After he proclaimed that if he didn't get a table right then that he would leave, I told him to have a nice day.
This really isn't a position I ever like to be put in. We don't have a line to the door every saturday and sunday because we are bad at what we do. The line is there because we take care of our customers and all their requests, just as we would have taken care of Mr. S. I was still going to try to save this relationship, but what Mr. S did next shocked me so much that I froze. He threw his menu on the table, moved toward me and belly bumped me out of his way and stormed off. (I'm not sure if he noticed the video camera that hopefully caught all of this directly next to the flat screen in the corner as he pushed me out of his way)
I then proceeded to help the group of 8 with the baby and the group of 7 with the elderly couple who had waited in line and ordered, get their tables after they had ordered, as I did for the next hour and a half every other large group who walked in and calmly waited in our long but quickly moving line. I wish I had a much bigger restaurant and a much smaller stomach but the facts are the facts.
Mr S would have hopefully spent this morning back in Louisiana writing a great review about this little mom and pop restaurant in Houston if he had only let us do our job, but he chose to give me an ultimatum where I can't win. Let him take a table before two groups who were in front of him, making a family with small children and a baby stand and wait or the group with the elderly couple stand and wait. I feel I did the only thing I could and wish Mr. S the opportunity to reflect on this situation and see the big picture.
Brock Silverstein Pecan Creek Grille