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German Court: Google Must Stop Ignoring Customer E-mails

Posted by samzenpus on Thursday September 11, 2014 @10:58PM from the I-won't-be-ignored dept.

jfruh writes If you send an email to support-de@google.com, Google's German support address, you'll receive an automatic reply informing you that Google will not respond to or even read your message, due to the large number of emails received at that address. Now a German court has ruled (PDF) that this is an unacceptable response, based on a German law saying that companies must provide a means for customers to communicate with them. Update: 09/12 15:47 GMT by S : Updated to fix the links.

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Re:We need more like this by LordLimecat · 2014-09-11 23:09 · Score: 1, Funny

You should ask for your money back.
Re:We need more like this by gnasher719 · 2014-09-11 23:37 · Score: 3, Funny

You should ask for your money back.
You should ask for all your data back.

However, Google has quite a strong monopoly. That will make their case a lot weaker.
Re:well done mods. by Anonymous Coward · 2014-09-12 00:01 · Score: 5, Funny

This is the wrong place to ask those questions... email support@slashdot.org
Re:well done mods. by Arancaytar · 2014-09-12 01:30 · Score: 5, Funny

I shall be referring this matter to the German police.
Go do that; their contact address is support@polizei.de