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Emails Cast Unflattering Light On Internal Politics of Healthcare.gov Rollout

An anonymous reader writes with this report from The Verge linking to and excerpting from a newly released report created for a committee in the U.S. House of Representatives, including portions of eight "damning emails" that offer an unflattering look at the rollout of the Obamacare website. The Government Office of Accountability released a report earlier this week detailing the security flaws in the site, but a report from the House Committee on Oversight and Government Reform released yesterday is even more damning. Titled, "Behind the Curtain of the HealthCare.gov Rollout," the report fingers the Centers for Medicare and Medicaid Services, which oversaw the development of the site, and its parent Department of Health and Human Services. "Officials at CMS and HHS refused to admit to the public that the website was not on track to launch without significant functionality problems and substantial security risks," the report says. "There is also evidence that the Administration, to this day, is continuing its efforts to shield ongoing problems with the website from public view." Writes the submitter: "The evidence includes emails that show Obamacare officials more interested in keeping their problems from leaking to the press than working to fix them. This is both both a coverup and incompetence."

24 of 392 comments (clear)

  1. Emails didn't get lost? by tomhath · · Score: 5, Funny

    Someone didn't do their job.

    But it really isn't a surprise those responsible are now in CYA and finger pointing mode.

  2. Re:And we're surprised why? by haruchai · · Score: 4, Insightful

    If you think it's limited to government, you must be very, very young.

    --
    Pain is merely failure leaving the body
  3. Poor Rollo by JanneM · · Score: 4, Funny

    I feel sorry for Rollo. He seems to get all the blame ever since he stated working for that website project.

    --
    Trust the Computer. The Computer is your friend.
  4. Re:This is supposed to be the *WAY* they do their by Rich0 · · Score: 5, Insightful

    US politics at its finest. We select the most popular people around to lead, and then act surprised when it turns out that they're not necessarily the best leaders...

  5. Re:Not surprising by ScentCone · · Score: 4, Interesting

    So what you're saying is that: 1) The administration didn't knowingly force people to use a badly designed, insecure web site that wasn't ready for prime time. That's just something the administration's critics made up, out of context. 2) The administration has fixed all of the security concerns, and that the whole platform is now working as they promised it would, and that anyone saying otherwise is lying and spinning the glorious real facts on the ground. I see.

    --
    Don't disappoint your bird dog. Go to the range.
  6. Please describe exactly by sphealey · · Score: 5, Interesting

    In your foaming response, please describe _exactly_ what you find so objectionable about the Affordable Care Act. Discuss the 12 million previously uninsured Americans who were able to obtain health insurance and health care in 2014 and what you believe should happen to them. If you were extended on your parents' plan for at least a year post-2011 state how many additional years on your parents' plan you used. If you have corporate health insurance, describe exactly how the ACA affected your coverage. If your response is that premiums went up, you had to change doctors, etc list how many times that happened to you in the 10 years prior to the ACA being passed.

    sPh

    1. Re:Please describe exactly by ScentCone · · Score: 4, Informative

      please describe _exactly_ what you find so objectionable about the Affordable Care Act

      I used to have affordable insurance for my wife and I. The ACA killed it. Were forced to go to a new plan that:

      1) Has much higher monthly premiums (we went from roughly $230/month to about $500/month)

      2) Has a hugely higher deductible (we went from $2,500 a year to about $12,000 a year). This means that we are much, much farther out of pocket every year, especially if we actually need medical care beyond one or two simple visits annually.

      3) We are past any risk of pregnancy. None the less, we are being forced to pay for elaborate maternity care that we cannot possibly use.

      4) The new plan forced us to give up the doctor we've been using for 15 years unless we want to pay cash for that in a way that doesn't help with our deductible.

      5) The two best local hospitals are no longer available to us unless we want to pay retail for their use, and get no benefit against our deductible.

      Prior to this "affordable" new act, we had no need to change insurance, doctors, hospitals or anything else for well over 10 years.

      Because of how the math is working out, we're told to expect that next year's premiums will go up by another 45-55%. Thanks, Mr. Obamacare Cheerleader, if you're one of the people who helped to empower the people who snuck this 100% partisan monstrosity through congress on Pelosi's "deeming" technique. Thanks a lot.

      --
      Don't disappoint your bird dog. Go to the range.
    2. Re:Please describe exactly by ScentCone · · Score: 4, Insightful

      Obama correctly outlawed them. He did them a favor.

      What? Obama's new wonder-plan is what TOOK AWAY our low deductible plan and forced us, for more money, to buy one that will cost us thousands more each year in premiums, and ten thousand more a year in deductibles. The people you're defending - Obama, Pelosi, Reid - forced us to buy a high deductible plan with fewer benefits, minus the doctor we'd used for years, and more. Obama didn't "outlaw" bad, expensive coverage, he just forced us into that exact situation. Thanks for shilling for him, though - it's nice to see that BS so transparently on display for all to see.

      --
      Don't disappoint your bird dog. Go to the range.
    3. Re:Please describe exactly by ScentCone · · Score: 4, Insightful

      Please read the original plan and then follow the idiotic path of compromises that Republicans forced onto it rendering it into the watered down ridiculous mess that it is.

      The Republicans forced no such thing. Not a single one of them voted for it. The Democrats were the only people who wanted, and who rammed through, the law they put together.

      democrats didn't help things either since they were so desperate to get SOMETHING through that they were willing to do just about anything without really thinking through the consequences of their actions

      What are you talking about? Everything that's happened was predicted in plain language for everyone involved before they "deemed" it passed in a 100% partisan maneuver. Larger deficits? Playing out exactly as predicted. Huge jump in premiums and deductibles for those that don't get entitlement subsidies? Playing out exactly as predicted. That's what the Democrats WANTED: get insurance for more people by taking more money from one group and giving to another. It's a transfer tax that reduces benefits for those that actually pay in order to give SOME benefits to those that don't, or who pay only part of the way.

      --
      Don't disappoint your bird dog. Go to the range.
    4. Re:Please describe exactly by silas_moeckel · · Score: 4, Informative

      BS the new plans have HUGE deductible's and only cover what they are forced to (mostly female and child related bits). Premiums have doubled and are looking like 3x for next year. Dental is a joke if you can even find a plan that offers it. Lets compare:

      Before 400 ish a month now 800 ish.
      Reasonable deduct 5k but only for major stuff all the day to day excluded, now 10k and nearly everything feeds into it.
      Dental and Optics built in, now just for kids and maybe a realy bad tack on.

      It really matters what state your in. But from my point it looks like the rates got jacked up by whatever the max the feds would pay. This is what tends to happen whenever the feds throw money at something, economics kicks in and the cost of goods goes up by whatever the feds tacked on.

      --
      No sir I dont like it.
  7. Was it really so bad? by LostMyBeaver · · Score: 5, Insightful

    To be fair... I have worked on many software projects in my life and have also worked with government software projects. A simple fact of life is that government funded software projects are only given to blood sucking leeches that intentionally underbid and lie their asses off about delivery schedules. Legitimate software houses who actually can plan projects and meet schedules are never evaluated.

    From what I can tell, the site is up and running "mostly" only a year late and not nearly as over budget as I expected. What do you expect from a project initiated by uneducated people like politicians and sales people. They of course ask "computer experts" for help, but let's be honest... Politicians wouldn't know a qualified computer programmer from a Barbie doll.

    I support ObamaCare aka ACA on a federal level simply because it requires one big ass database system to be made by one company with a whole nation of people to kick the crap out of the company making it. And let's be honest... Whether the system is for all of America or just a state, the system is almost the same.

    Imagine if a state like Mississippi or Oklahoma had to get a system made? They'd hire a guy named Jom Bob from church to do it. They'd piss away the entire budget before they even found Jim Bob. They'd run it on index cards and toilet paper in type writers with no correction ink.

    Is there anyone dumb enough on Slashdot to think :
      A) a government sponsored software project can be done without corruption, delays and major budget problems?
      B) all 50 states in America could actually manage to get a system up and running at a state level... Why not ask Florida about their prepaid college project and how bad that for screwed up. I worked at the company writing that one and that project was doomed to fail before it even started. They built the damn thing on Tandem computers with Thomas Conrad ArcNet and had a total of one guy who even knew how to boot the machine.

    1. Re:Was it really so bad? by sphealey · · Score: 5, Insightful

      - - - - - A) a government sponsored software project can be done without corruption, delays and major budget problems? - - - - -

      I'm generally in agreement with what you say, but when we have 30 years of "the government is the problem, the government is incompetent, let's drown government in the bathtub" and Grover Norquist the result is - surprise - government capabilities degraded or destroyed. Look at the Hoover Dam, the TVA [1], the Post Office's tremendous scientific and engineering advances in automated sorting and handling systems in the 1960s, the Iowa class battleships, the reforestation of large areas of the south, etc for examples of highly capable and well-executed government projects.

      sPh

  8. Re:Not surprising by sphealey · · Score: 5, Informative

    There are hundreds of EDI-type transactions behind every one of those "simple" actions. Plus verification, cross-matching with multiple insurance carriers (each with their own system), testing all the interconnections. Just to scratch the surface.

    sPh

  9. Re:What failures? by kqs · · Score: 4, Informative

    I haven't looked closely at that link you posted, but every similar story I've looked into has gotten big "wasteful" numbers by adding together the entire IT budgets for multiple years and multiple projects, and then presenting it as a "OMG government waste! OMG OMG!!!" story.

    And sadly people lap it up because everyone loves whining about things but refuses to verify the stories. Not that government is perfect, but it certainly won't get better when most individual "government failure" stories are full of lies and misinformation.

    For example, the article you linked to says "As of November 2013, the federal exchange healthcare.gov. is estimated to have cost $677 million". Which is a complete lie: http://mediamatters.org/blog/2...

    It's trivial to find that that figure is a lie, yet that article still listed it. And you believed it. And I bet you'll keep on reading that website and believing their lies.

    Why?

  10. Re: This is supposed to be the *WAY* they do their by Anonymous Coward · · Score: 4, Insightful

    My complaint? My family health cost has tripled. That's 3 times what it did cost. Oh yeah, the level of service we get for that extra is not only missing but the quality has gone down dramatically. I suppose you cold say my problem is with the Education Department, somehow they forgot to teach people about the failures, corruption and down right misery of socialism.

  11. Re:This is supposed to be the *WAY* they do their by sumdumass · · Score: 4, Informative

    Umm.. The numbers are not even close to 12 million.

    http://www.forbes.com/sites/th...

    http://www.nbcnews.com/health/...

    Obamacare seems to have only helped a little under 3% of the people who did not have coverage previously. Even now, there are still problems with it as one of the largest insurance companies in Minnesota is pulling out of the exchange.

    http://www.nbcnews.com/health/...

    Now before you get all pissy, this isn't a swipe at obamacare, it's the facts surrounding it that you seem to have missed and evidence of the GP's statement that "they simply do not have any clue to anything that they are involved with". Evidently, neither do you unless you were listening to them.

  12. Re:And we're surprised why? by kqs · · Score: 4, Insightful

    You really don't believe me? Wow.

    Pittsburgh. UPMC has decided that Highmark (and thus all Blue Cross/Blue Shield insurers) can no longer use their facilities because Highmark is threatening UPMC's near-monopoly status in Western PA. UPMC is trying to crush all competition in this area.

    If you think being able to vote for the people and policies in government is worthwhile, why does your city have the problems you have described?

    So you dislike the government but believe that it should be used to solve every company-vs-company dispute? Huh. No, the local government is finally trying to clean the mess up but they can't really do much to interfere with private contracts between companies. Turns out that anti-competitive behavior is mostly legal, and the state and federal governments haven't gotten involved.

    These problems exist because being anti-competitive is a good way to make money. Seriously, you are blaming a company-vs-company problem on the government... how does that make any sense? If I get mugged, I should blame the police and not blame the mugger?

  13. Re:This is supposed to be the *WAY* they do their by Rich0 · · Score: 4, Insightful

    Politics? Darn, I should have read the article - I thought this was about http://obamacare.com/

    My point is that democracy doesn't put competent people in charge most of the time. That's just the nature of the beast.

    Do you think that anybody else who has been elected in the last 20 years would have pulled off Obamacare? Heck, put Obama in a different period of time and he probably couldn't have done as well as he did either. The forces that move the nation are far bigger than the president.

  14. Re:This is supposed to be the *WAY* they do their by sycodon · · Score: 4, Insightful

    Is 12 million the number this week? You can never tell. It goes up and down willy nilly depending on the talking head.

    I bet the reality is they have NO CLUE how many people signed up, paid, or used it.

    --
    When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
  15. I'm wrong, shouldn't figure trillions in my head. by raymorris · · Score: 4, Insightful

    My numbers don't work. Now I'm not sure how I got that number. Perhaps I should use paper and pencil when calculating Obama-sized costs.
    I'm going to show my work like this is fourth grade, so if I blew it again someone can easily point it out.

    Direct federal cost: 1 300 000 000 000
    people covered: 12 000 000
    (roughly double the cost once you include premium increases, but let's start with just the cost we'll pay as federal taxes).

    Cost:

    1 300 000 000 000
    _______________
                                12 000 000

    Start dropping zeroes from both to get reasonable sized numbers for numerator and denominator:

    1 300 000 000 000 dollars to cover
    _______________
                              12 000 000 people

    1 300 000 000 dollars to cover
    ___________
                              12 000

    1 300 000 dollars to cover
    ________
                              12 people

    108 333 dollars to cover
    ______
                              1 person

    With premium increases, maybe $200,000 per person. So that's expensive, but not nearly as expensive as I had first calculated.

  16. Re:Only $11 million per person! (Actually $20 mill by Jeeeb · · Score: 5, Informative

    $1.3 trillion (US) federal tax cost / 12 million people = $11.3 million per person covered. Does that look right so far, or did I fat-finger the calculation? That's US trillion, which is different from UK trillion, I believe.

    As has already been pointed out you were off by a factor of 100 and that's assuming the basis of your calculation is correct. It isn't.

    Here is the actually CBO report: https://cbo.gov/publication/45...

    They estimate 1.4 trillion over the next __10 years__ with a net cost of $36 billion in 2014. 36 billion for 11 million people is approximately $3300 per person per year. Without considering inflation that is about $33,000 per person over 10 years.

    For comparison the US goverment in 2012 spent $4075 per person on healthcare (http://stats.oecd.org/index.aspx?DataSetCode=HEALTH_STAT#).

    On a side note, European nations providing free healthcare to their entire population spent about $3500 (Purchasing Parity USD) per person in 2012. Adding in private expenditures and the US spent about 2~2.5x the amount per person on healthcare as comparible nations in Western Europe / Australia / Japan and generally achieved worse out comes in pretty much all categories.

  17. Re:How do you cast a flattering light on this? by Bite+The+Pillow · · Score: 4, Insightful

    Worse than a faulty assumption. Cmms and HHS were responsible for the site, not the president's campaign team.

    And I doubt the knowledge domain transfers that much to a site with so many interactions with other sites. Nor to do many business rules.

    It is ignorance combined with lack of thought to consider the two remotely connected.

  18. Re:This is supposed to be the *WAY* they do their by Anonymous Coward · · Score: 4, Insightful

    Do you think that anybody else who has been elected in the last 20 years would have pulled off Obamacare

    They were smart enough not to try.

    Heck, put Obama in a different period of time and he probably couldn't have done as well as he did either

    Obama is hands down the worst president so far in my lifetime. Even Jimmy Carter was better and that's saying something.

    The forces that move the nation are far bigger than the president.

    What a lame excuse. President Obama is a pompous, preening and vainglorious windbag, in the best Harvard tradition, who doesn't know a damned thing about how to run anything, least of all the United States. The only bright spot is that the people who voted for him are still taking it on the chin economically while the rest of us enjoy our stock profits. Maybe they'll learn their lesson this time and think more carefully about it before they vote in 2016, but I'm not holding my breath. After all, the working class seem to be suckers for self imposed economic punishment with their recent election choices.

  19. Re:This is supposed to be the *WAY* they do their by Anonymous Coward · · Score: 4, Insightful

    Also, the "economic mess" at the end of Bush's term was in large part due to the collapse of securities based on bad mortgages that were encouraged by Democrat members of Congress, in particular Barney Frank. In particular, they wanted to call it racist to deny loans to people who clearly had no ability to pay them off, using the race card by claiming it was "redlining". And it is also possible that they expected the timing of these loans imploding to happen at the end of Bush's term. While you can blame Bush for our presence in the mid-east because he was actively leading that, it's a much farther stretch to blame the economy on him. However, I do put the blame that we are still in such a bad economy almost six years later on Obama's policies. And now he wants his own "illegal wars".