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Marriott Fined $600,000 For Jamming Guest Hotspots

schwit1 writes: Marriott will cough up $600,000 in penalties after being caught blocking mobile hotspots so that guests would have to pay for its own Wi-Fi services, the FCC has confirmed today. The fine comes after staff at the Gaylord Opryland Hotel and Convention Center in Nashville, Tennessee were found to be jamming individual hotspots and then charging people up to $1,000 per device to get online. Marriott has been operating the center since 2012, and is believed to have been running its interruption scheme since then. The first complaint to the FCC, however, wasn't until March 2013, when one guest warned the Commission that they suspected their hardware had been jammed.

9 of 278 comments (clear)

  1. Did the fine cover the price paid by the visitors? by Z00L00K · · Score: 4, Interesting

    I just wonder if the fine that Marriott had to pay actually was large enough to take out the profit that they got from the jamming.

    --
    If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
  2. Inverse Wi-fi law by Anonymous Coward · · Score: 5, Interesting

    Why is it that the most awful dumpy motels always seem to have free, open and strong wi-fi? Many don't even bother with passwords.

    Yet it's the expensive name-brand boutique hotels that always charge for wi-fi. And more often not, it's terrible quality, hard to connect and slow?
    And, now we see this happening. This never happens at Motel 6.

    Has anyone else noticed this- that overall the cheaper and sleazier the motel, the better the wi-fi?

    1. Re:Inverse Wi-fi law by anjrober · · Score: 4, Interesting

      this holds true across the board for hotels.
      cheap hotels give free breakfast, nice hotels charge a small fortune
      cheap hotels give free parking, nice hotels charge a small fortune
      nicer hotels (like the gaylord mentioned) charge a resort fee of $25 per day for basically no services at all.
      cheap hotels though are competing on stuff like free wifi, free breakfast, etc
      where the nicer hotels are competing on location, beautiful facility, etc.

      i still don't understand though the $1k fee. i have stayed at that gaylord many times. its not a $1k fee for internet, ever. more like $20 per day (unless your marriott gold or platinum, then its free).

  3. Not surprised in the least by Southpaw018 · · Score: 4, Interesting

    Heh. Just commented on this on the Gizmodo post an hour ago. Please forgive the copypasta for my first post on Slashdot in probably 5 years.

    My organization recently had a conference in a hotel owned by Marriott in a large Southern city. Not only did they want $500 per device per day for any Internet access — wired or wireless — the $12.95/day in-room wifi straight up did not work. They'd take your money before you could figure out it didn't work, of course. And if you ponied up the $16.95 for the "high speed" in-room wifi, it...barely worked. Barely.

    We request one wired connection now. And once it's connected and the hotel staffers leave, I set up our own router with our own network. I'm pretty sure that if there was will or pressure on various and sundry consumer protection agencies, the prices charged by many hotel chains — with Marriott properties being the worst of them all — would not hold up in court.

    I'll also add that our Director of Events is fairly convinced a new Marriott property in Washington, DC is doing this right now.

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    1. Re:Not surprised in the least by i.r.id10t · · Score: 5, Interesting

      I just stayed at a fancy hotel in Boston, they wanted $20/day internet access (wired or wireless).

      First night I was actually able to connect to the public library a few blocks down the road, but it was VERY slow (3k/sec). After that first night, I was never able to reconnect....

      Then I found out the hotel has internet connected TVs, so I plugged my *nix laptop into one of their jacks, got DHCP, and did a (ze)nmap scan to find all the other TVs. Picked one at random, grabbed its MAC address, and spoofed it on my network card. Wallah! Free access.

      Charging for 'net access in a $50/night room I can understand - even if it is $10 or so. A $500/night room though should come with free wireless.... strangely in my travels, many cheap places (ie the $50-80/ngiht places I pay for) give free wireless, free coffee, sometimes some sort of free breakfast service, etc and the expensive fancy hotels (that my filthy rich relatives use and pay for, which is why I ended up in one in Boston) not only don't have these as free, but the prices they charge are outrageous ($24 for 2 eggs over medium, hashbrowns, bacon, toast vs. the same meal at Dennys, Waffle House, Perkins, any local diner, etc. for under $10).

      --
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  4. Re:Now if they could only fix... by ClickOnThis · · Score: 3, Interesting

    With proper design of the hardware and protocols, congregation of people should be an advantage, as it is right now for the Hong Kong protesters and their mobile devices.

    --
    If it weren't for deadlines, nothing would be late.
  5. From Hacker News by Animats · · Score: 1, Interesting

    Lately, Slashdot seems to be echoing Hacker News, about three hours late. If you're going to be a scraper site, you have to do it faster.

  6. Re:Jamming unlinced spectrum is illegal? by TitusGroan8856 · · Score: 3, Interesting

    "or authorized by" you are authorized to use unlicensed frequencies, by that very chapter if you are abiding by those rules, ergo the marriott's AP was not abiding by that rule and therefore technically not permitted to use the unlicensed frequencies which would be the legal grounds for the fine - would it not?

  7. Re:Jamming unlinced spectrum is illegal? by debest · · Score: 3, Interesting

    In Meraki's Air Marshal Whitepaper [cisco.com], they explicitly state on page 8 that Unauthorized containment is prosecutable by law (subject to the FCC’s Communications Act of 1934, Section 333, ‘Willful or Malicious Interference’)..

    Hmm, according to the whitepaper you linked it says "As containment renders any standard 802.11 network completely ineffective, containment measures should taken in your airspace(emphasis mine). Extreme caution should be taken to ensure that containment is not being performed on a legitimate network nearby and, action should only be taken as a last resort. Unauthorized containment is prosecutable by law (subject to the FCC’s Communications Act of 1934, Section 333, ‘Willful or Malicious Interference’). "

    So provided that the "containment" effort took place only on Marriott's property (not a public space), I'm having trouble seeing how Marriott is legally in the wrong. Obviously, it's sleazy (and the FCC found reason to fine them, as well, so what do I know). Perhaps there is an implied right to the public use of the air in a building that, while not freely "open to the public" per se, is also not "closed off" private, either?

    Would a retail store be prevented from doing the same thing?

    --
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