Ask Slashdot: Dealing With an Unresponsive Manufacturer Who Doesn't Fix Bugs?

moofo writes: I've had huge problems with a security appliance since its installation. Specifically, the VPN SSL client is causing a problem for the majority of my remote clients. The company acknowledged the bug, but they are jerking me around, and no resolution is in sight. I tried third-party clients, but I'm wary of using them since they are not distributed by the manufacturer, and they require some maintenance to keep working properly.

I also talked to various executives at the company and besides giving me apologies, nothing good is coming my way. It's been more than two years (on a three-year subscription that I can't terminate early), and this is continually causing me trouble and aggravation. It also makes my internal customers unhappy. How do you deal with a manufacturer who doesn't fix bugs in a reasonable time frame?

Comments

I'm not sure this is the right way...

[damn_registrars]

If you're trying to get slashdot to finally deal with some of their old bugs, I'm not sure that shaming them on their own front page is the way to do it. Granted, the exodus of users hasn't done it, either...