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The Great Robocoin Rip-off

FhnuZoag writes: Last year, Andrew Wilkinson, founder of MetaLab, bought a Robocoin Bitcoin ATM, figuring it would be a fun little side project and a good way to help move Bitcoin forward. It did not quite turn out that way. He has now written a timeline of the 10-month, $25,000(CAD) struggle. In short: there was a massive shipping delay, a $2,000 charge to clear customs, no knowledge base, unhelpful support, and the ATM itself flat out didn't work.

22 of 117 comments (clear)

  1. A bitcoin product was a scam? by Anonymous Coward · · Score: 5, Funny

    Good heavens never saw that one coming!

    1. Re:A bitcoin product was a scam? by I'm+New+Around+Here · · Score: 2

      I wonder how much mass the delay actually had.

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  2. Re:should of just put pinball games in the bar by I'm+New+Around+Here · · Score: 2

    should of
    would of
    could of

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  3. Re:Serveds him right for being a hipster twat by i+kan+reed · · Score: 5, Insightful

    I think a general rule of thumb is that once you hit 5 digits of price, a test drive is never too much to ask.

  4. Re:God damn by michrech · · Score: 2

    Better would be to have the system use a cellular data network (with a VPN connection to whatever network it needed to communicate with for transaction data). That way it's isolated from the bar network *and* you don't need anything more than a power plug.

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  5. Robocoin has 44 operational ATMs worldwide by De+Lemming · · Score: 4, Informative

    I can't vouch for the quality of their products or service, but I know Robocoin is one of the leading Bitcoin ATM manufacturers. According to Coin ATM Radar, there currently are 44 Robocoin ATMs operational worldwide, in the United States, the UK, Canada, Spain, Japan,... Robocoin provided the very first Bitcoin ATM machine in the world, in October 2013 in Vancouver, Canada.

    They are currently ranked 2nd, after Lamassu with 90 ATMs. But the Lamassu ATMs are mostly smaller and cheaper one-way machines (cash to Bitcoin), although they do sell a two-way solution now.

    On Coin ATM Radar, a total of 267 operational Bitcoin ATMs are registered at the moment.

    1. Re:Robocoin has 44 operational ATMs worldwide by rudy_wayne · · Score: 3, Informative

      I can't vouch for the quality of their products or service, but I know Robocoin is one of the leading Bitcoin ATM manufacturers.

      According to the email exchange shown in the article, Robocoin is NOT a manufacturer, they are simply a reseller who installs their own custom software. Which may or may not be crap and which may or may not actually work.

  6. Re:Serveds him right for being a hipster twat by c · · Score: 4, Interesting

    I think a general rule of thumb is that once you hit 5 digits of price, a test drive is never too much to ask.

    That's really just a subset of an even more general rule of thumb, "a fool and his money are soon parted".

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  7. Huge spreads on withdrawals! by jratcliffe · · Score: 2

    Wow, looking at those bitcoin ATM maps (http://coinatmradar.com/), it looks like these kiosks are charging a 5.5% fee for conversion into "fiat" currency. That's a huge forex spread, and amounts to an enormous ATM fee.

    1. Re:Huge spreads on withdrawals! by Animats · · Score: 2

      It's worse than that. Much worse. Robocoin, right now: "Sell rate: USD 347.43 | Buy rate: USD 465.87". That's a 17% spread in each direction. On top of that, the one at Hacker Dojo in Mountain View adds a 5% fee. So you lose about 22% on each transaction.

  8. Lowest cost laundering by Overzeetop · · Score: 5, Insightful

    One persons large spread on a conversion, is another persons bargain on laundering.

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  9. 3646'41.7"N 11925'04.6"W by TsuruchiBrian · · Score: 3, Funny

    I tried to find the nearest robocoin kiosk to see if it was possible to witness one of these things in person. The nearest one is in "Los Angeles" California. More specifically it is at this Latitude and Longitude 3646'41.7"N 11925'04.6"W which is along a desolate road with no name that runs along side the King River 20 miles outside of Fresno.

    I was hoping for a bar or some other urban public space.

    I really don't want to run into Jordan Kelley or anyone from his company in the middle of the desert with no witnesses.

  10. The cost of the energy. by Anonymous Coward · · Score: 2, Informative

    The way bitcoin was originally designed (and should still react, barring the surging/bucking from mining vendors shoving their 'new stock' online for a couple days to 'test', before shipping them out to customers when they're no longer profitable) is to scale evenly with energy cost. So however much it would cost you to run a current gen cpu/gpu/asic is about how much energy you need to spend to generate a coin.

    When I did it with an OpenCL capable GPU a couple years back the amount coincided exactly with the calculated energy cost over the winter. The only reason it wasn't a 'waste of electricity' is because it was done during a period where it provided heat that otherwise would've been produced by a heater and thus was either 'free money' or 'free heating' depending on how you look at it.

    That said: It was back when BTC were 10 dollars apiece, the difficulty was like 3 million, and Mt Gox was still a respected industry player (haha).

    While I don't have specific numbers, I assume current-gen hardware at the current difficulty numbers probably coincides to a similiar valuation up until the point where newer energy efficient models are produced, then there's a rapid jump in profitability for a few months until saturation takes place and then back to unprofitability.

  11. Re:Cost of Production by pla · · Score: 5, Informative

    What's the energy cost to physically produce a bitcoin? Anybody know?

    With a Butterfly Labs' Monarch (700GH/s)), at a difficulty of 19,729,645,941 and a block reward of 25...

    655 kWh per BTC, on average, or roughly one third of the current USD:BTC exchange rate in power costs.

  12. Re:The inevitable by Anonymous Coward · · Score: 3, Insightful

    There will be two groups who will ridicule this guy the worst:
    1) People who think everyone who buys a magazine with the word "bitcoin" deserves to be scammed because free market durp
    2) Bitcoin uber-nerds who are shocked these n00bs didn't use a P2SH decentralized escrow service by manually copying and pasting the signatures

    Normal people in the middle will just shrug and say "sue 'em!"

  13. Re:Serveds him right for being a hipster twat by Thanshin · · Score: 2

    I think a general rule of thumb is that once you hit 5 digits of price, a test drive is never too much to ask.

    Exactly. That's what I told my diamond guy. "Give me one that's over $9999."

    Sadly, my future father in law disagreed.

  14. Re:Always a chuckle by Anonymous Coward · · Score: 4, Insightful

    Do you like it when libertarians chuckle at your "socialist paradise" when the government screws up? It's a straw man argument.

  15. Whaaaaa by sootman · · Score: 2

    I blew $25k on a hobby and it didn't work out. LIFE IS SO HORRIBLE!!!!!11

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  16. Apology from CEO Jordan Kelley by Anonymous Coward · · Score: 3, Informative

    http://www.reddit.com/r/Bitcoin/comments/2jakg4/the_great_robocoin_ripoff_how_we_lost_25000/cla6b7d

  17. Re:All software is garbage by CauseBy · · Score: 2

    Wouldn't that include, say, cars boats trains airplanes and spaceships?

    I'd happily pay $2 for a spaceship, even if it ran Windows.

    I'd pay more than $2 for a Tesla.

  18. Re:right.... by bloodhawk · · Score: 2

    At some point YES the victim really does have to shoulder some responsibility. If I told you I was selling you a ticket to the newest hotel we just established on the moon for $2000 and you bought it then while I am scum, you have to be pretty mentally impaired to fall for that scam.

  19. Re:Always a chuckle by clarkkent09 · · Score: 2

    That's pretty much what's happening here. Robocoin will hardly prosper by providing a "service" like this and getting sued for breach of contract. In fact that's how the world works in general except where companies are granted special privileges by the government.

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