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FTC Sues AT&T For Throttling 'Unlimited' Data Plan Customers Up To 90%
An anonymous reader writes The U.S. Federal Trade Commission today announced it is suing AT&T. The commission is charging the carrier for allegedly misleading millions of its smartphone customers by changing the terms while customers were still under contract for "unlimited" data plans that were, well, limited. "AT&T promised its customers 'unlimited' data, and in many instances, it has failed to deliver on that promise," FTC Chairwoman Edith Ramirez said in a statement. "The issue here is simple: 'unlimited' means unlimited."
How apropos.
If AT&T wants to apply a soft cap, either throttle based on QoS requirements at the time of use or adjust their throttling upward. I rarely hit 5gb a month that causes me to throttle, but it becomes difficult to use modern websites that have no concept of bandwidth control in their design or the ads they allow. Given that I can go from 15mb to 100k at the flip of a switch, I don't see why they couldn't just throttle based on the available bandwidth when it's needed at that point. If I'm abusing my contract and hitting my softcap and bandwidth is tight, sure, throttle me down, but there's no reason to cut me down to ISDN speed when the bandwidth is otherwise underutilized.
AT&T issues press release defending action as within the definition of "unlimited" they found in the dictionary in that one empty cubicle the temp was using last week.
Settlement agreed upon with the FTC to include your choice of $2.99 worth of AT&T credit on your account or a check for $1.19 if you send 3 years of back statements, including the envelope, to Dewey, Cheatam & Howe who will be overseeing the settlement process.
Depends, is the goal disincentivizing scummy behavior or redeeming the company morally?
Bait and switch is illegal. Where are the criminal indictments against the decision makers?
Seems like AT&T changed their definition of unlimited at some point.
The *expenses* that any utility has providing services fall into three broad categories:
1) One time costs of putting in infrastructure - or at least they appear one-time for any human lifetime, as lots of pipes (and even copper phone wires from the 30s) outlast people. But everything needs replaced eventually on some "lifecyle" of 20-120 years. These costs are handled by large banks loaning money over long periods so that it becomes a yearly cost that can be broken down per subscriber, or reasonably apportioned to subscribers by usage category (you vs Netflix, they pay thousands of times more).
2) Yearly fixed costs. They have to employ X guys to keep the lines strung through snowstorms, whether your line falls or not. Again, this breaks down to a monthly bill per subscriber and regulators can routinely agree how much you vs netflix pays, based on whether your "category" is 1-500 GB/month or 500-5000 or >5000.
3) Costs that are exactly proportional to usage. The actual cost of water per gallon, once all the pipes and plants are paid for; the actual cost of electricity per kWh, after all wires are bought and maintained. And there can be complexities here with utilities that have "rush hours" where using power when they're maxed reequires buying more expensive power - these can be addressed with "peak time surcharges" if needed.
With power especially, these are routinely broken out so that you don't pay $0.11 per kWh - you pay $20/month plus $0.07 per kWh. That's only fair. Any kind of pro-rating means some subscribers subsidize others.
With internet, every single ISP tries to blend all their costs into one monthly charge, and so you have $50/month and $80/month and $120/month "plans" with caps. It's all hogwash. THere should be ONE formula. And from the Netflix corporate filings, we know the Big Secret: data in bulk is now transmitted for barely 2 cents per GB.
So, your $50 plan should be a $48 plan, plus a nickel per GB - that's still giving them a vast profit per GB transmitted, but nobody will care as few use more than 100GB per month.
If they were regulated into breaking out fixed costs vs per-GB costs, all this crap with "data caps" and throttling would go away. No caps, because you pay per GB and they want you to buy more. No throttling for the same reason.
Even DISCUSSING the notion of a "cap" or a "throttling" is buying into their model of pricing, which is good for them and not for you. Don't do it.
I am not sure how you can fix the impact AT&T has had on their prior customers. I simply had to leave their service after my throttled connection wouldn't allow for me to use GPS while traveling.
How do you put right what they did wrong? A fine won't do it, since innocent shareholders will suffer. Forcing them to adopt unmetered accounts won't fix the fact I am now on Verizon's network unable to use the service as it is sold. Tossing a few dollars to me won't make up for what I have had to deal with regarding Verizon's war on their customers.
This should be the turning point for AT&T, which is that the only way to make this right is to have them deal with the same issues we all dealt with. That is, they should enact regulation and then split the company apart and force them to compete with themselves.
Yes, but not for AT&T.
Back in the 70s, most urban areas and many rural areas had "unlimited local calling" and "unlimited incoming calls." This was fine until the rise of home-based BBSs which tended to use more of the limited telephone-switch resources 24x7 than the telephone company's planners envisioned. The "Baby Bells" (the descendants of the breakup of the original AT&T/"Ma Bell") tried to get these systems billed at business rates. Eventually, I think there was a compromise either nationally or in the state I lived in at the time: If you ran less than X number of phone lines you could publicly advertise your non-business BBS and still be billed at residential rates. Anything more than X number of phone lines and you would be charged at business rates.
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
And it looks like AT&T hasn't learned their lesson. Break 'em up again. Do the same to Comcast and Verizon. Hell, break up Microsoft and Google as well, just for shits and giggles. America is long overdue for some trust-busting.
I write sci-fi for metalheads
FTC is not the FCC. Now granted it would be nice if they were on the same page, but that rarely happens.
Sorry, teleporters just kill you and then make a copy. A perfect, soul-less copy.
Unlimited means that I get fair access to available bandwidth and I never get charged extra no matter how much I use.
AT&T's implementation of unlimited means that if I use more total data in a billing period than they think a typical customer should use, then my service is degraded more than other customers service is degraded. In many cases, they are throttling unlimited users at times when there is surplus bandwidth - that's just vindictive.
I am just waiting for the day where every service is priced at $.01 ("plus fees and taxes"). Price comparisons are meaningless when a large chunk of the price is mandatory fees.
I don't mean baggage fees on flights, since one may choose not to take baggage, but such things as the "resort fee" which hotels add to bills in certain locations, etc.. These "fees" are a cost of business and should be included in the base price.
Other examples are rental car companies charging a fee to cover their agent's salary (yes, really!) or the property taxes for the vehicle (which the rental company must pay irrespective of whether someone rents the vehicle or it sits in the garage).
The real "Libtards" are the Libertarians!
No matter how "unlimited" a data cap supposedly is, if the bandwidth is limited, then there is only a limited amount of data you will ever be able to pull through it over a monthly period. So therefore it's limited, QED.
To posit an absurd example to prove the point, if AT&T advertised an "unlimited bandwidth" connection that could only download one byte per minute, your effectively monthly data cap would be: 60 (seconds) * 60 (minutes) * 24 (hours) * 31 (days) = 2.67 Mb per month.
Artificially throttling bandwidth is imposing a lower data cap, period.