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UK Hotel Adds Hefty Charge For Bad Reviews Online

Posted by Soulskill on from the will-they-never-learn dept.

Bizzeh writes: A British couple has been "fined" £100 by a Blackpool hotel for leaving critical comments on Trip Advisor. The UK's Trading Standards organization is investigating the incident, saying it may breach regulations. The Broadway Hotel's booking policy reads (in small print), "Despite the fact that repeat customers and couples love our hotel, your friends and family may not. "For every bad review left on any website, the group organizer will be charged a maximum £100 per review."

2 of 307 comments (clear)

  1. Broadway Hotel, 2-4 Burlington Road West Blackpool by itsme1234 · · Score: 5, Informative

    BROADWAY HOTEL SUCKS

    Come and take your 100 pounds for this.

    Streisand Effect anyone?

    Last review from tripadvisor:

    "I spent two nights for my son's 18th birthday at this hotel, but had I read the reviews 1st I wouldn't of stayed at this hotel. The breakfast was disgusting, the tables and cutlery were filthy and the dining room looked as it hadn't seen a hoover in months. In our bedroom the shower head was useless cause you had to hold it yourself as the holder on the wall was broken also I don't think they clean the showers regular cause it was filthy, we couldn't turn the TV on, the floor was dirty. In my son's room he couldn't turn the heating off so had to be too hot all night "

  2. Re:Ask the credit card for a refund by Anonymous Coward · · Score: 5, Informative

    The couple have sought a refund via their credit card company.

    FTA