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Is a Moral Compass a Hindrance Or a Help For Startups?
Nerval's Lobster writes As an emerging company in a hotly contested space, Uber already had a reputation for playing hardball with competitors, even before reports leaked of one of its executives threatening to dig into the private lives of journalists. Faced with a vicious competitive landscape, Uber executives probably feel they have little choice but to plunge into multi-front battle. As the saying goes, when you're a hammer, everything looks like a nail; and when you're a startup that thinks it's besieged from all sides by entities that seem determined to shut you down, sometimes your executives feel the need to take any measure in order to keep things going, even if those measures are ethically questionable. As more than one analyst has pointed out, Uber isn't the first company in America to triumph through a combination of grit and ethically questionable tactics; but it's also not the first to implode thanks to the latter. Is a moral compass (or at least the appearance of one) a hindrance or a help for startups?
You raise a really good point that gets ignored often.
As a startup, you're fighting not just for money and customers, but also talent. Speaking as your typical tech person in the bay area, I'll say that the place is lousy with startups doing interesting tech work where I could solve interesting problems, and it's full with a plethora of places that will pay me well. One thing that I consider in companies is their moral and ethical profile. I work where I work because, irrespective of the crazy wages and the problems, I feel like it leads the way in ethical and humane management of high-performance engineers, and its approach to its customers is transparent and ethical. I wouldn't work for a company I considered evil, or whose execs I had serious ethical problems with -- and Uber falls into that category.
Summary: Not appearing like you're ethical will noticeably impact your ability to compete for talent.