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Comcast Sued For Turning Home Wi-Fi Routers Into Public Hotspots

HughPickens.com writes: Benny Evangelista reports at the San Francisco Chronicle that a class-action suit has been filed in District Court in San Francisco on behalf of Toyer Grear and daughter Joycelyn Harris, claiming that Comcast is "exploiting them for profit" by using their home router as part of a nationwide network of public hotspots. Comcast is trying to compete with major cell phone carriers by creating a public Xfinity WiFi Hotspot network in 19 of the country's largest cities by activating a second high-speed Internet channel broadcast from newer-model wireless gateway modems that residential customers lease from the company.

Although Comcast has said its subscribers have the right to disable the secondary signal, the suit claims the company turns the service on without permission. It also places "the costs of its national Wi-Fi network onto its customers" and quotes a test conducted by Philadelphia networking technology company Speedify that concluded the secondary Internet channel will eventually push "tens of millions of dollars per month of the electricity bills needed to run their nationwide public Wi-Fi network onto consumers." The suit also says "the data and information on a Comcast customer's network is at greater risk" because the hotspot network "allows strangers to connect to the Internet through the same wireless router used by Comcast customers."

8 of 291 comments (clear)

  1. Comcast Business Class by mrr · · Score: 5, Insightful

    When I signed up for Comcast Business Class recently, they told me I had to use their modem+wireless router combo.

    I managed to put their modem in bridge mode (i.e. let me use my own router) and "disable" the wireless functionality so I can use my own access points, but I can't seem to find any way to disable the damn public network.

    I've confirmed that the public network uses a different public IP (clients connected to it get a private IP), but I'd still like to be able to disable it.

    Bastards.

    1. Re: Comcast Business Class by Anonymous Coward · · Score: 5, Informative

      Call their business tech support and ask them to disable the public wifi, the tier 1 support can't, but tier 2 can

    2. Re:Comcast Business Class by Anonymous Coward · · Score: 5, Funny

      If I had only two bullets and was locked in a room with Comcast, Hitler, and Osama Bin Laden... I'd shoot Comcast twice.

    3. Re:Comcast Business Class by Mr.+Sketch · · Score: 5, Funny

      If I had only two bullets and was locked in a room with Comcast, Hitler, and Osama Bin Laden... I'd shoot Comcast twice.

      Well, yeah, because the other two are already dead.

    4. Re:Comcast Business Class by ourlovecanlastforeve · · Score: 5, Informative

      Former comcast employee and Business Class customer here. They tell you that you have to use their modem so they can market VOIP phone service to you once it's installed. You can use any modem you want as long as it supports DOCSIS3. Go buy any DOCSIS3 modem and plug it in, then call them and tell them you want a modem swap.

    5. Re:Comcast Business Class by davester666 · · Score: 5, Funny

      And you don't want to pollute potential sources of food with lead.

      --
      Sleep your way to a whiter smile...date a dentist!
    6. Re: Comcast Business Class by stud9920 · · Score: 5, Insightful

      If you're not using their wireless, just put the router in a metal box.

    7. Re:Comcast Business Class by internerdj · · Score: 5, Funny

      Just put on Comcast's hat, say thank you for calling Comcast support, and beat them with the pistol; it will be the best Comcast service call they have ever made.