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Small Bank In Kansas Creates the Bank Account of the Future
HughPickens.com writes Nathaniel Popper writes at the NYT that the Citizens Bank of Weir, Kansas, or CBW, has been taken apart and rebuilt, from its fiber optic cables up, so it can offer services not available at even the nation's largest bank. In the United States the primary option that consumers have to transfer money is still the ACH payment. Requests for ACH transfers are collected by banks and submitted in batches, once a day, and the banks receiving the transfers also process the payments once a day, leading to long waits. ACH technology was created in the 1970s and has not changed significantly since. The clunky system, which takes at least a day to deliver money, has become so deeply embedded in the banking industry that it has been hard to replace. CBW went to work on the problem by using the debit card networks that power ATM cash dispensers. Ramamurthi's team engineered a system so that a business could collect a customer's debit card number and use it to make an instant payment directly into the customer's account — or into the account of a customer of almost any other bank in the country. The key to CBW's system is real-time, payment transaction risk-scoring — software that can judge the risk involved in any transaction in real time by looking at 20 to 40 factors, including a customers' transaction history and I.P., address where the transaction originated. It was this system that Elizabeth McQuerry, the former Fed official, praised as the "biggest idea" at a recent bank conference. "Today's banks offer the equivalent of 300-year-old paper ledgers converted to an electronic form — a digital skin on an antiquated transaction process," says Suresh Ramamurthi. "We'll now be one of the first banks in the world to offer customers a reliable, compliant, safe and secure way to instantly send and receive money internationally."
Except that Interac has been doing realtime debit transactions for many years, across all Canadian banks, both at point of sale and at ATMs. It's good news if the US is moving in this direction, because it is an excellent system, but it would be a stretch to call it the bank account of the future when it has existed for years.
Welcome to the 20th Century. Oops, we're not there any more!
I deliberately wasted several hours of my bank manager's time once. When he sussed what I was doing, he asked why. Because it had taken four days for a cheque to clear - a cheque I had received every month from the exact same employer, for many years, and paid in immediately using their fast-track cheque machines that take a photo of the cheque for you, then wrap it in an envelope and send it on.
And because of the delay, for a fraction of a second, my bank account went overdrawn by a few pounds even though the cheque was in the bank's possession. They delayed and delayed it, further than necessary or normal, in order to ENSURE I was charged for going overdrawn. The cheque was an amount enough to clear the transaction they bounced several hundred times over. They then charged me £50 on top as an administration fee.
I'm an IT guy. I know that transaction takes milliseconds to process. The fraud selection? That's in place 24 hours a day on CC transactions anyway - there's nothing special about that. This is just an extension.
The antiquated system of "it has to arrive at the other branch for the cheque to clear"? Nonsense and zero justification when you have the cheque in your possession. This stuff is chicken feed on the bottom of the banking balance sheets, but they can play it and make money by making it slow and cumbersome. Because most people will just keep quiet and pay it.
The only question I really wanted an answer to? Has four hours of your time cost the bank more or less than the (unfair, I would posit) overdraft fee you charged? What about the loss of my banking business? How much has that cost you?
Happened to run into the same guy at another branch when I was going in with my ex-wife to sort out her account. He ran a mile.
Sorry, guys, you can make all the excuses you want, but that transaction system is slow BECAUSE YOU MAKE IT SO, not because it needs to do. The real-time clearing is already in place - try using a blocked credit card and see how long the gap is between you reporting it missing and all your vendors saying they couldn't charge you card for your usual monthly payments. The same applies to Direct Debits (in the UK) and myriad other banking technologies.
I once recorded a 3 minute interval between my phoning my bank to cancel a Direct Debit and the company that it was paying phoning me up to threaten a lawsuit over non-payment (long story short, they "agreed to overlook the matter", including the complete refund they'd had forcibly taken from their bank account, after I offered to initiate the lawsuit for them).
It's all nonsense. Banking systems do nothing special nowadays, especially not the personal / small business banking sector of the industry. They don't need tons of supercomputers and overnight batch processing - they just do that to eke out to the last second how long your money is with them.
Unlike the US, banks in other parts of the world aren't in the dark ages. Sending and receiving money via your bank account can be done instantly...
All banks can do this, of course. However, when the money leaves an account, there is an interval when the interest on it can be harvested, legally, until it enters the target account. Given enough bank transfers every day, that adds up to enough profit to give a bank manager an erection (ie. more than $1), and that is why they keep pretending it has to take a whole day or whatever. It used to be the same in Europe, but the evil communists in government forced the banks to give it up.
I work on EFT processor software. This is not even news, nearly all the major national and regional networks have support for A2A (account to account) transfers, the thing is most of the small banks don't support it because it is cheaper to send transfers through ACH. Besides, most banks still use batch processing in their core, so even if a real-time transfer comes in it will only memo until it is hard posted later. Im guessing this bank wanted to make news so they are trying something new. The banking industry is super competitive.
sig?
This is just the tiniest fraction of what we can do with our banks over here; I just can't get over how backwards US banks are and how they can't seem to get into the modern world. Not only do we have instant free transfers (and to Americans: the ability to conveniently or easily pay absolutely anyone, anywhere, any time with just a computer or smartphone is a much bigger deal than you're thinking... it's so easy that it's to the point that when people want to collect money for a gift for a coworker, rather than going around asking for cash, they just put the destination account in the email).
The banks are also connected more closely to other major billing systems. For example, there's a page in your bank account to let you add credit to pay-as-you-go phones. Not just your phones, but anyone's in the country, all in one system, so I can fill up a friend's phone or what not.
All our bills come straight into our bank accounts. Not most of them - ALL of them, everything from rent to the gardener. All payable with a single select-and-submit interface (with delay pay options, of course). There's a page for charity listings, too, to make it easier to give - heck, there's even a stock trading section built in and the like.
All of your documents associated with the bills are automatically filed into your bank account, you just click on the documents section and you can view, say, your wage slips or bills, from many years in the past if you want. Not like you typically need them, everything is automatically submitted through to our taxes - for most people, taxes are just a log-in to the tax site and click through a couple pages, and they're done, it just takes a couple minutes.
Single system (despite competition in the banking industry). Everyone's on it. Everyone uses it. And it works really, really well. To give an example: checks have become so rare that cashiers in banks look at them funny and often have to get their managers to figure out what to do with them ;)
"We consider that six courts and an asylum claim are a rather odd way of returning to Sweden within a month."