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FCC Revamps Customer Complaint System

Posted by samzenpus on from the how-do-you-like-us-now? dept.

blottsie writes The FCC has heard your complaints, and it's finally going to make it easier to file more complaints. The Federal Communications Commission on Monday announced the launch of its Consumer Help Center, which according to a press release will feature a "streamlined, user-friendly complaint filing system," the "ability for consumers to monitor complaints, 24 hours a day, 7 days a week," and "faster delivery of complaints to service providers, enabling them to respond to consumers sooner."

8 of 41 comments (clear)

  1. FCC complaint system autoresponder by JoeyRox · · Score: 4, Insightful

    "Thank you for contacting the FCC regarding your complaint. An industry-appointed representative will work quickly resolve your problem in a manner congruent with the monied corporate interests that run of our organization"

    1. Re:FCC complaint system autoresponder by Cardoor · · Score: 2

      reminds me of that south park episode.. "Thank you ladies and gentlemen. If there are any questions, you may direct them to that brick wall over there."

  2. Route to /dev/null - problem solved. by xxxJonBoyxxx · · Score: 2

    >> "streamlined, user-friendly complaint filing system"

    File all you want, we'll route 'em all to /dev/null. Problem solved, right?

  3. Help by MillionthMonkey · · Score: 5, Funny

    I can't fill out the form because my Comcast connection is loading fcc.gov at 300 baud.

  4. Just what we need by bughunter · · Score: 2

    So now it's that much easier for some sexually repressed prude to complain they saw a nipple at halftime or something, and ruin it for the rest of us.

    Apparently, complainers like that were the only ones motivated enough to overcome the obstacles in the existing complaint system. Make it easier, and they'll hammer it like a /b/tard on the F5 key

    --
    I can see the fnords!
    1. Re:Just what we need by guises · · Score: 2

      A lot of people here are confusing the comment system, where people comment on pending FCC action, with the complaint system, where people notify the FCC when they see what they perceive as a violation of FCC censorship policy. As you say, streamlined complaints likely means increased censorship. An effective protest might be to complain about censorship - file a complaint whenever someone gets bleeped or they blur a person's middle finger. If the people doing this ever became a large majority of the complaints that the FCC receives it might induce some change on the matter.

  5. Re:Slowed to 1bit/year without NN by MillionthMonkey · · Score: 2

    That's completely not true. Comcast is working hard on improving transmission speeds over their slow speed lanes. They're going to have facilities on the peaks of mountain ranges that transmit the information via semaphore flags.

  6. I filed so many 1088's with the FCC... by bswarm · · Score: 2

    And absolutely nothing was done. The Do Not Call list is a joke, I think telemarketers use it to make more calls. I finally said "F" it, and cancelled my landline. No one but family gets my cell phone number, everyone else gets my google call number and can only leave a message.