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Intuit Charges More For Previously Offered TurboTax Features, Users Livid

An anonymous reader writes: For years, the Deluxe edition of TurboTax was enough for investors and the self-employed to do their taxes. With this year's edition, Intuit removed Schedules C, D, and E, covering self-employment, investment income and asset depreciation. Those features now require an extra charge of $40. The company is getting murdered on Amazon reviews for it, with 900 users giving the software a 1-star rating.

40 of 450 comments (clear)

  1. Just hire a CPA by Ark42 · · Score: 4, Insightful

    If you're self-employed, have investment income, or asset depreciation, you probably already do your taxes with a real CPA. If you aren't, you probably should.

    1. Re:Just hire a CPA by Mr+D+from+63 · · Score: 5, Funny

      If you're self-employed, have investment income, or asset depreciation, you probably already do your taxes with a real CPA. If you aren't, you probably should.

      Sounds like something a CPA might say.

    2. Re:Just hire a CPA by Frobnicator · · Score: 4, Informative

      If you're self-employed, have investment income, or asset depreciation, you probably already do your taxes with a real CPA. If you aren't, you probably should.

      Not necessarily. If you've already got your home and other items paid for, you can be self employed and live off a fairly meager self-employed income. Or alternatively, if you have a lot of investments you can survive quite well with no direct income. Just because you have some wealth or are self employed does not mean you have a lot of discretionary funds, nor that you want to spend those funds on a tax professional.

      A quick search of Google for tax prep costs for an 1040 with an itemized schedule A, plus Schedule C, Schedule D, and Schedule SE (which are the ones I personally file for my own home business), plus the similar state tax forms, have a starting cost around $400.

      The big tie-in for Intuit is if you use their accounting software (Quicken for individuals, QuickBooks for small business and personal mixed funds) and properly mark your transactions then TurboTax will automatically do all the hard parts of the taxes for you, almost zero data entry was required. It would automatically itemize everything based on all the details you enter for every transaction over the year. You end up paying about $150 per year in software, but it makes accounting a little bit easier.

      They could have done this with much less backlash with a little bit of additional communication. Maybe announce two years in advance that the prices will be going up, making it visible as part of the annoying ads they have built into both products in recent years. It is still cheaper than hiring someone to do it, but it is an unexpected cost they didn't mention until the last minute.

      --
      //TODO: Think of witty sig statement
    3. Re:Just hire a CPA by AuMatar · · Score: 5, Insightful

      If they had just said "Hey we're raising prices" rather than hiding the price increase by removing features and making you pay extra for them, they'd probably have come out ok- a bit of a hit from the higher prices, but not too much. The dishonesty of this is what's killing them.

      --
      I still have more fans than freaks. WTF is wrong with you people?
    4. Re:Just hire a CPA by Shakrai · · Score: 5, Funny

      Only a retard does there own taxes. There is a reason you don't do them even if your technically competent to do them. If your competent to do them then you shouldn't have a problem being able to afford to have a CPA take care of them.

      I'm guessing you do your own taxes? ;)

      --
      I want peace on earth and goodwill toward man.
      We are the United States Government! We don't do that sort of thing.
    5. Re:Just hire a CPA by Charliemopps · · Score: 4, Insightful

      ...or if 40$ hurts that bad maybe reconsider your self employment and/or investments.

      The point is, they aren't offering anything for that $40. It's the same thing as last year, but twice the price. And there are a dozen other products out there that don't charge that much. In fact, many are free and simply charge for state filing.

    6. Re:Just hire a CPA by K.+S.+Kyosuke · · Score: 4, Interesting

      Considering that this is one of those things that are virtually perfect for computer automation, how do you know that "real CPAs" won't actually be computers in ten to twenty years?

      --
      Ezekiel 23:20
    7. Re:Just hire a CPA by machineghost · · Score: 3, Funny

      Damn you socialist bureaucratic hellspawn and your vastly superior tax system!

      Seriously though, how many nuclear weapons and/or wildly over-priced military aircraft can your silly little country pay for with that easy to use tax system?

      That's what I thought!

    8. Re:Just hire a CPA by lgw · · Score: 4, Insightful

      My "real CPA" does just type all my info into his (better) program, then file my taxes and charge me $500. Easily worth it: he can drag me through the whole process in 1 hour, including exceptions. "Oh, Fidelity screwed up your basis for these positions, as they have with all my clients, here let me add the form where I amend that so you don't get charged twice". No stress, 5 minutes, fixed. He adds a ton of value to what he tax program does by understanding context.

      --
      Socialism: a lie told by totalitarians and believed by fools.
    9. Re: Just hire a CPA by fuzzyfuzzyfungus · · Score: 3, Insightful

      And it might well be; but it was Untuit, among others, who helped save. Us from the crushing fascism of having the IRS provide us with the estimate of what whe owe(which they obviously calculate anyway in order to look for discrepancies.) Hire your own independent person if your position suits it; but it is absurd, (and directly a side effect of lobbying by people who ought to be lined up and shot, in the gut, and allowed to die slowly) how little the IRS can simplify even the most prosaic of tax returns without a private middleman taking their pound of flesh.

    10. Re:Just hire a CPA by NicBenjamin · · Score: 4, Insightful

      Have you ever heard of ethics?

      It's kind of important in the tax prep field. I do not file returns I know are wrong. Period. I've filed returns that I'm pretty sure we're seriously bending the rules, but if a client hands me a piece of paper that legally required to be on a tax return he'll just have to live with me putting it on the damn tax return.

      This exact scenario actually happened to me. Guy got out of prison, worked a couple days as a groundskeeper, and got a better job. So he had just under $400 on a 1099-MISC. Since it was on a 1099-MISC it was definitely reported to the IRS.

      If I hadn't reported it, it probably wouldn't have resulted an audit. But that's because they don't bother with audits when they know they're right. What they do is program their computer to send you a letter (starting with a CP-2000) saying they think the return is wrong. Since he can't show them he didn't get paid for those two days a few months later he'd get a CP-22 informing him it was time to pay up. Now they wouldn't send the cops after him, but his next year's tax return would be reduced by whatever number was on the CP-22 plus interest.

      Which would mean that, from his point of view, he paid me to do a simple thing right, and not only did I do that one thing wrong I got him in trouble with the law again.

    11. Re:Just hire a CPA by Darinbob · · Score: 4, Insightful

      If you get even one number wrong or leave off something, you get an ominous letter from the IRS and you have to correct your form. So if the feds already know all this information, they should just send us a completed tax form for us to either agree with or amend it with deductions. Most of the stuff on the form has already been reported to the IRS; exceptions would be self employment, foreign income, tips, etc.

  2. Not so Deluxe anymore? by Em+Adespoton · · Score: 5, Interesting

    I remember back in the days of QuickTax -- Windows users could buy QuickTax for a decent price and do their taxes. However, if you had a Mac, you needed to buy Deluxe, as that was the only version provided for the platform -- at a higher price than the Windows Deluxe version, both of which were twice the price of the regular version.

    What were the extras you got? IIRC, it was the self-employment, investment income and asset depreciation packages, along with some retirement planning tools.

    The other gotcha: the schedules were never updated until AFTER the early filing deadline, which meant I always had to file an update once I'd re-calculated for actual retirement values/contributions.

    Well, it's been around 15 years now since I ditched Intuit for a web-based alternative that just works (I get tax refunds now within two weeks of filing), and I see absolutely no reason to go back, or recommend anyone else uses an Intuit product. This is just another nail in the Intuit coffin.

    But I hear they're one of the best places to work....

  3. Schedule D?! by twitnutttt · · Score: 5, Insightful

    Maybe I can understand the self-employment schedules as an upcharge, but Schedule D?!
    That's something the average American household should (hopefully) be needing for their investment savings.
    Owning a few mutual fund shares should hardly be an esoteric tax topic!

    Plus, ya know, ahhh Bitcoin. (Just kidding)

    1. Re:Schedule D?! by epyT-R · · Score: 5, Insightful

      Just because you're self employed doesn't mean you're rich.

    2. Re:Schedule D?! by ebrandsberg · · Score: 3, Informative

      Every person participating in an ESPP program or with stock option income will have to do it. That is a fair number of people. That is also why they are doing it...

    3. Re:Schedule D?! by ShanghaiBill · · Score: 5, Insightful

      Just because you're self employed doesn't mean you're rich.

      I have found that paying a CPA to do my taxes is a waste of money. Most CPAs just take your information, and pay some data entry clerk to type it into TurboTax. You might as well just put it in yourself. You have a bigger motivation than your CPA to find deductions, and you will learn from the experience how to better structure your business to avoid taxes in the future.

    4. Re:Schedule D?! by OldSport · · Score: 4, Interesting

      It's all cost-benefit. It would take me at least a full working day to prepare everything on my own (I'm self-employed, with investments and several income streams from a couple of different countries), and my CPA charges less to do my taxes than I can make by spending the same amount of time working. I dunno, if your situation is very simple then doing it all yourself probably makes more sense, but as soon as it starts to get more complicated it's likely easier and more economically feasible to hire someone. (Not a CPA, by the way; no horse in this race.)

    5. Re:Schedule D?! by sexconker · · Score: 4, Insightful

      $350 for what? Convenience?
      It's simply enough to fill in the forms yourself. Programs like TurboTax handled all of this for the brain dead masses just fine, and used to cost an order of magnitude less than the CPA. And no, the market won't bear the change. Hint: This is why this story exists. People are bitching and leaving TurboTax in massive numbers. My own mother dropped it because of this in favor of some other software that does the exact same shit but charges less money.

    6. Re:Schedule D?! by ShanghaiBill · · Score: 3, Insightful

      Now, if I had a lot of capital assets to deal with, maybe that would have made things harder, but I didn't.

      TurboTax handles capital asset depreciation perfectly. You only enter each asset once, and it will track it from year to year. Sometimes things get complicated, like when they changed the depreciation rules after the 2008 recession to encourage more capital spending. Lots of accountants screwed that up, but TurboTax did not.

      It is a good idea to consult with a CPA when you first set up your chart of accounts, but after that you really need to learn to do your own basic accounting and tax planning. If you run your own business, these are core competencies. You may not understand accounting as much as a CPA, but you understand your business much better.

    7. Re:Schedule D?! by Snotnose · · Score: 4, Interesting

      I have found that paying a CPA to do my taxes is a waste of money.

      Get yourself a better CPA. Mine is a tax expert. First few years I used him I did my taxes in TurboTax to compare, he always found enough magic such that he paid for himself in taxes I saved. Not to mention I just had to shovel data to him, instead of spending a few hours in TT myself.
      Gotta find a new guy though, last year he told me he was getting married and moving out of state :(

  4. By coincidence by Anonymous Coward · · Score: 5, Informative

    Intuit top management got a huge pay raise in 2014. That money's gotta come from somewhere.

  5. Get a free upgrade or a free replacement by Mr.Intel · · Score: 5, Interesting

    According to one article you can call them to complain and get a free upgrade to the version you need or send a scan of your receipt to H&R Block and get a free version of Tax Cut that has all the forms. Personally, I prefer the former so Intuit knows they have an unhappy customer serious enough to call them on these shenanigans.

    --
    ASCII tastes bad dude.
    Binary it is then.
    1. Re:Get a free upgrade or a free replacement by 31415926535897 · · Score: 5, Informative

      Does anyone remember this debacle? http://yro.slashdot.org/story/...

      Their anti piracy techniques included messing with your MBR. I was still doing my taxes by paper at the time, but I was sure to steer clear of TurboTax after that garbage.

      Terrible company...

  6. Re:Not just self-employed.. by epyT-R · · Score: 5, Insightful

    Your fake incredulity notwithstanding, most people do not have the cash for that. They have to pay bills.

  7. Re:Open Source Tax Preparation Software by Herkum01 · · Score: 3, Informative

    As I recall the company was called the IRS. Yes that is right the IRS put out software so you could do your taxes.

    You know why you don't see it? Lobbying by tax preparation companies.

  8. Douchebag company anyway by darronb · · Score: 4, Insightful

    They 'expire' the online features of their Quicken, etc software every few years, to force an upgrade. They have no need to do anything on their end with the online connectivity... it's all connecting directly to banks. It's crippling their software to force upgrades that add very little value (and usually add more bugs than improvements).

    They also at least at one point had 'problems' connecting to network printers that they had to go out of their way to detect, just to force upgrades to higher level software.... because, you know... people with network printers must be businesses.

    F--- them. There are very few people I actually despise, and the executives there certainly made the list.

  9. Schedule C is not Only for Business by NicBenjamin · · Score: 4, Informative

    If you have a side-job that doesn't withhold you are legally required to report it as a business. That way Self-Employment taxes get calculated properly, and you get credit with Social Security administration. The only out is if you earned less then $400. Then you're exempt from Schedule SE.

    Which means that if you make $500 helping a caterer do big banquets, or even if you work for a cheap-skate who does't like withholding, you've got a Schedule C. You have to have some records of whatever expenses you paid to do the job (this is pretty much the only way you can deduct commuting mileage), you have to put them on the form, the whole nine-goddamn yards.

    Schedule D is less common, but not as rare as you'd think. It;s where you report stock sales, so any Slashdotter who lived the dream of a successful start-up has filed quite a few of these. Most of Mitt Romney's income is actually reported on a D, because he pays himself with stock from his company, which he holds for a long time, which allows him to take advantage of the very low long-term Capital Gains rate.

    Schedule E is the rare one. It's only for landlords.

    1. Re:Schedule C is not Only for Business by LynnwoodRooster · · Score: 3, Insightful

      Schedule E is the rare one. It's only for landlords.

      Have a few friends living in your house with you, and they pay some rent towards mortgage? You're the landlord, you need a schedule E. Likewise if you have a sole-individual lease and sublease out a room or two to friends/roomies...

      --
      Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  10. Re:Not just self-employed.. by gatfirls · · Score: 5, Insightful
  11. Re:Open Source Tax Preparation Software by pavon · · Score: 4, Insightful

    Tax preparation software is not a good candidate for open source software. You need domain experts (accountants and lawyers) to be involved to validate the interpretation of the Tax Code; open source projects have a difficult time attracting these sort of contributors. The law changes every year and if you don't keep on top of the changes becomes worse than useless; it becomes a liability. You have solid deadlines; you can't just release when it is ready.

  12. Re:Not just self-employed.. by Anonymous Coward · · Score: 4, Funny

    when I die, I want to go in my sleep, like my grandfather.

    ...not yelling in terror, like his passengers.

  13. Re:Slacktivism at its finest! by Tablizer · · Score: 3, Interesting

    those people should work to get the tax system simplified.

    There is too much temptation for politicians to muck with tax rules for various reasons. It's unrealistic they would keep it simple for simplicity's sake. They want bragging rights for new programs or tax breaks, and the negotiating to get such changes passed often creates convoluted compromises.

    An interesting idea was that the IRS could simply do your taxes for you and send you a receipt along with stated assumptions to be verified, but tax prep co. lobbyists blew that idea out of the water.

    The equivalent works fairly well in other countries, saving people tax prep costs. Let's face it, other countries do socialism better than us. They often do socialism better than we do capitalism even, largely because the United States is not very United.

  14. Dirty Little Secret by hwstar · · Score: 3, Informative

    The governments of most advanced countries provide free on-line income tax preparation for thier taxpayers. Not so in 'Murica it where it is "monetized".
    There is quite a powerful American lobby (Intuit mostly) in place to keep things that way. This is perfect example of what happens when outfits such as faux news brainwash americans that no good can come from a government run program of any kind. The other advanced countries do not charge anything as they see it as something in thier best interest.

    1. Re:Dirty Little Secret by mrbester · · Score: 5, Insightful

      Sorry, I live in a country where if they want to tax me they make the effort to work out what I have to pay instead of expecting me to do their work for them.

      --
      "Wait. Something's happening. It's opening up! My God, it's full of apricots!"
  15. Re:So are taxes easier by Anonymous Coward · · Score: 4, Funny

    or harder then spelling?

    Fixed it for you.

  16. Use TaxAct instead by Anonymous Coward · · Score: 5, Informative

    Link

    It is much cheaper, has equivalent features, and better technical support than TurboTax. I started using this back when TurboTax added horrible DRM to their offering, and have never looked back.

    1. Re:Use TaxAct instead by hudsucker · · Score: 3, Informative

      TaxAct (download) doesn't support OS X.

    2. Re:Use TaxAct instead by pesho · · Score: 3, Informative

      I switched to them couple of years back when Intuit decided that it will not allow web browsers running linux to the online version of TurboTax. Beats me why they did it. It worked perfectly the previous years. Anyway, TaxAct is cheaper and does the job just as well.

  17. Re:Open question if it even supports OS X browsers by omnichad · · Score: 3, Informative

    Their web app is fine. I run OS X and have used their site for years. Didn't even realize they had a download version.