Comcast Employees Change Customer Names To 'Dummy' and Other Insults

An anonymous reader writes: According to customer bills and screenshots submitted to and reported by blogger Chris Elliot at BoardingArea, Comcast employees have repeatedly changed the names of customers to insults like "dummy," "w***e," "a*****e," and "b***h." Elliott notes although reasons and consequences for this behavior are unknown, "one thing is clear: At least one person, and maybe more than one person, really doesn't like Comcast's customers. Enough to put it in writing. Repeatedly." Comcast has apologized and is looking at ways to prevent it from happening in the future.

Comments

Region?

[jythie]

I wonder if anyone has looked into which region this might be happening in.

Comcast has undergone some significant growing pains since, while in theory they are one big company, in reality they have a maze of poorly connected systems left over from the hundreds of smaller ISPs and cable providers they bought up over the last decade or two. Some of these systems have better controls (and auditing) on them than others, and each absorbed company has its own corporate culture and oversight.

"dummy," "w***e," "a*****e," and "b***h."

[Anonymous Coward]

dummy
whore
asshole
bitch

Re:AT&T and Comcast

[Arcady13]

Comcast is trying to merge with Time Warner Cable, not AT&T.

Here is some more info: The Comcast-Time Warner Cable Merger May Not Happen

w***e = whore, a*****e = asshole, b***h = bitch

[Gravis Zero]

seriously, this is a news story, use the fucking words they fucking wrote you fucking fucks. worse yet, they were used in quotes meaning it's literally a misquote.