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FTC Targets Group That Made Billions of Robocalls

coondoggie writes Given the amount of time the FTC and others have put into curing the robocall problem, it is disheartening to hear that a group of companies for almost a year have been making billions of illegal robocalls. The Federal Trade Commission and 10 state attorneys general today said they have settled charges against a Florida-based cruise line company and seven other companies that averaged 12 million to 15 million illegal sales calls a day between October 2011 through July 2012, according to the joint complaint filed by the FTC and the states.

36 of 97 comments (clear)

  1. And was it really a punishment? by SeaFox · · Score: 5, Insightful

    Unless they settled to the tune of tens of billions of dollars, I don't see how we're going to make any progress on this.

    1. Re:And was it really a punishment? by fuzzyfuzzyfungus · · Score: 5, Interesting

      Honestly, if we are stuck with the NSA amassing a database of all the phone calls, ever, anywhere; and a policy of using CIA killer robots on people who annoy us; I'd be a great deal happier if we at least got some visible benefit from the whole mess by using these assets to locate and terminate telemarketers. They have to stick out like a sore thumb in call traffic analysis, and I'm pretty sure that 'the corporate veil' is not rated to withstand most contemporary munitions.

    2. Re:And was it really a punishment? by Pinkfud · · Score: 2

      Settled? The cruise line/political survey outfit is still at it. I got their call just a few days ago.

      --
      The world is my oyster. That's why it's always in a stew.
    3. Re:And was it really a punishment? by K.+S.+Kyosuke · · Score: 4, Insightful

      Is that a good idea? If you kill the telemarketers with CIA's killer robots, how are you going to poison the NSA database of all the phone calls? The more telemarketers we have, the more shit the NSA has to sift through.

      --
      Ezekiel 23:20
    4. Re: And was it really a punishment? by Anonymous Coward · · Score: 3, Informative

      Telemarketing doesn't poison the NSA database anymore than spam email poisons an email account with a good spam filter. Spam, whether tele or email, is highly centralized. It's trivial to ignore for those guys.

      Which reminds me, it's about time that phones get a filtering solution.

    5. Re:And was it really a punishment? by Black+Parrot · · Score: 5, Funny

      I was hoping "settled" meant they agreed to hangings rather than impalings.

      --
      Sheesh, evil *and* a jerk. -- Jade
    6. Re:And was it really a punishment? by bobf0648 · · Score: 3, Insightful

      Unless they settled to the tune of tens of billions of dollars, I don't see how we're going to make any progress on this.

      The solution is hard jail time. I don't mean easy-living jail, I mean the baddest damn federal prison. And not just for the boss, but for everyone involved.

    7. Re:And was it really a punishment? by Anonymous Coward · · Score: 2

      Instead of "settling" with the cruise line company behind the robocalls, they should have sunk it, like the Titanic, and let its corpse "settle" to the ocean floor. THAT might have had a chance at deterring other telemarketing ***holes.

    8. Re:And was it really a punishment? by Anonymous Coward · · Score: 2, Insightful

      using CIA killer robots on ... telemarketers. They have to stick out like a sore thumb in call traffic analysis, and I'm pretty sure that 'the corporate veil' is not rated to withstand most contemporary munitions.

      +1.

      Just like with spammers, the behavior will continue until those who are engaging in it start dying because of it.

  2. Have Settled Charges? by TechyImmigrant · · Score: 4, Insightful

    WTF does "settled charges" mean? Who went to jail? Who was prosecuted? Where and when was the court case?

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    1. Re: Have Settled Charges? by Anonymous Coward · · Score: 5, Informative

      However as is typical in these cases, while the settlement imposes a civil penalty of $7.73 million against CCL, it will be partially suspended after CCL pays only $500,000. Other companies involved such as Linked Service Solutions got a $5 million civil penalty but will only be required to pay $25,000.

      Why does government even pretend to work for us?

    2. Re: Have Settled Charges? by Alain+Williams · · Score: 4, Insightful

      I would like to know: the next time that I receive a £60 parking ticket will the authorities be content with me paying £5?

    3. Re: Have Settled Charges? by cdrudge · · Score: 2

      Maybe. Are you such that the chances that the government would ever get the £60 minimal? The IRS for instance has settled back taxes, fines, and other penalties for a fraction of what was owed because they realize something is better than nothing. Other civil settlements are similar. Heck, even early release/parole/suspended sentences for criminal convictions can be viewed as paying a fraction of what is actually owed.

    4. Re: Have Settled Charges? by Trailer+Trash · · Score: 4, Insightful

      Yeah, not only is the civil settlement (not criminal - nobody's going to jail) ludicrous in size, it's also ludicrous that they act like it takes a multi-year investigation to figure out who's making the calls. It's not difficult, you use their service and then find out who did what. Given normal police detective work it should take up to a week tops to shut one of these operations down.

      I love how they're still talking about taking Rachel from cardholder services down a couple of years ago. How stupid can these people be? I still get calls from Rachel as well as her sister Bridgette. Hell, she even has a brother.

      Their needs to be a way to take these people's assets and throw them in jail. It's sad that we can steal a Mexican guy's cash at the side of the road because he might be a drug dealer (not that we can prove it or that we need to prove it) but get caught running an illegal business - exactly, by the way, exactly what asset forfeiture laws were created for - and you get a civil settlement of $500,000. No investigation into how much money was actually made.

      You know this guy is still doubled over in his mansion laughing at the schmucks at the FTC who were stupid enough to settle for half a million.

    5. Re: Have Settled Charges? by Ol+Olsoc · · Score: 2

      I wound up agreeing to "parking on the sidewalk" which got me a $100 fine and wasn't reported to my insurance company. (My fine was higher than everyone else's and to this day I still wonder if it was because I questioned the validity of the ticket since the officer wrote down the wrong street that it happened on.)

      No - its because you were parking on the damned sidewalk, ya bastard! Now straighten up and fly right.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  3. Re:Hello? by Black+Parrot · · Score: 3

    On my land line I put the phone down gently without hanging up. I figure if they want to waste my time, I should waste some of theirs.

    --
    Sheesh, evil *and* a jerk. -- Jade
  4. Set up a premium number by mlkj · · Score: 5, Interesting

    Like this fine man did.
    Then enjoy not hearing whatever they try to sell you over the sound of billing them 10p a minute.

    1. Re:Set up a premium number by Zontar+The+Mindless · · Score: 3, Funny

      I pick up spam calls only when I'm overseas.

      "Nej, det är lite för dyrt till mig just nu... Så jag önskar dig Gott Kineskiskt Nytt År från Guangzhou och en jättebra kväll! Tack för att du spelar!"

      --
      Il n'y a pas de Planet B.
    2. Re:Set up a premium number by DoofusOfDeath · · Score: 5, Funny

      I pick up spam calls only when I'm overseas.

      "Nej, det är lite för dyrt till mig just nu... Så jag önskar dig Gott Kineskiskt Nytt År från Guangzhou och en jättebra kväll! Tack för att du spelar!"

      What if they can't speak Spanish?

  5. Cruises? by Kazoo+the+Clown · · Score: 3, Informative

    I don't get cruise sales calls -- I get calls for carpet cleaning, construction contracting, phony IRS agents, and phony credit agencies. I suspect many are calling from foreign countries. They obviously aren't deterred one whit by US laws or agencies. I just use a box to screen everything unless it's on a whitelist. And blacklisted calls get a disconnected number signal. For the most part, problem solved but I can see from the call logs who's tried and what scam they are pulling by googling the number. What I wonder is, why haven't we seen a massive bust of robocall scammers by the FBI? A couple of reasons-- one, they're not in the US, two, they're paying for the call, so the phone company is making money off them, and three, rich people are mostly unaffected by and/or oblivious of the problem.

  6. Re:Hello? by rtb61 · · Score: 2

    The brings to mind a profound application that would likely solve this problem, a turing test for robocalls. How long can a computer keep the telemarketers on line, whilst leaving you out of it all. Roboanswers for robocalls, so 'hmm' apt ;D.

    --
    Chaos - everything, everywhere, everywhen
  7. Re:Hello? by arglebargle_xiv · · Score: 4, Interesting

    The brings to mind a profound application that would likely solve this problem, a turing test for robocalls. How long can a computer keep the telemarketers on line, whilst leaving you out of it all.

    Already exists, Google "telecrapper 2000".

  8. Re:Hello? by Oligonicella · · Score: 4, Funny

    I'm meaner. I pretend to be a very old individual, making them listen closer. I play along for a few seconds, knock over a chair or table and them shout "No, no!" and scream like I'm being murdered. THEN I drop the phone down, make a few noises and then calmly hang up.

    Very cathartic... and fun.

  9. As always, the settlement teaches the wrong lesson by sirwired · · Score: 4, Insightful

    As always, the FTC "settlement" consists of nothing more than the bad guys having to mail a check for the money they haven't yet shipped off-shore and promising to Go Forth and Sin No More. Why does the FTC even bother? How is that supposed to deter anybody?

    Such a settlement might make sense if this was some minor paperwork violation of an obscure regulation, but these guys were simply pretending the law didn't exist, yet they still get off with a slap on the wrist.

  10. Who buys this stuff? by swb · · Score: 2

    Who's actually spending money on this stuff?

    I get that maybe some elderly people can be victimized by carefully tailored scams that target the elderly, but when some guy from India calls some old white guy in Indiana about his computer, is he really going to buy into it?

    And this other stuff about your credit cards, free trips, auto warranty -- who is buying this kind of thing over the phone anymore?

  11. Re:As always, the settlement teaches the wrong les by Ken+D · · Score: 4, Insightful

    You know when someone gets convicted of computer hacking they often get banned from using computers / the internet. Maybe these guys should get banned from using telephones.

  12. Re:Hello? by Yomers · · Score: 2

    You mean you wasted valuable time of their calling program? They probably pay very close to zero calling rates per minute, why bother? Or there is live person that will speak to you if you do not hang up after listening to the message?

  13. FTC, meet NSA by DynamoJoe · · Score: 3, Funny

    We can find robocallers. We just need them to sufficiently piss off a decision maker at the NSA. Then, BRING ME THE HEAD OF "RACHEL" FROM CARDMEMBER SERVICES.

    --
    bah.
  14. Re: Hello? by DynamoJoe · · Score: 3, Informative

    Yes, if you press 1 you'll eventually get connected to a soulless husk that was formerly human but now is unable to feel warmth. They're also pretty quick to hang up, so I just shout at them.

    --
    bah.
  15. Re:Hello? by Jason+Levine · · Score: 2

    Or you could use non-standard units. And no, I don't mean switch to kilometers.

    About 14.6 football fields make up a mile, so...

    Them: Hello, sir, you're vehicle warranty has expired. How many miles are on your [insert car here]?
    Me: 68,000 football fields.

    --
    My sci-fi novel, Ghost Thief, is now available from Amazon.com.
  16. Re: Hello? by gstoddart · · Score: 2

    Well, and the thing to remember is you have no idea what actually happens when you press a button.

    Have you been connected to a pay for call service? Have they confirmed your phone number is valid? There are examples of people pressing "1" only to find a line item on their phone bill the next month.

    Honestly, the best solution I've found is to buy phones which can be programmed to block certain calls (like callers with Unknown/Private numbers). After that, I simply don't answer calls from area codes I don't recognize or from 800 numbers.

    It has reached the point where 99% of all incoming calls are purely spam and scams, which means the default position is to assume when the phone rings it's just crap .. if it's important, well, that's what answering machines are for.

    There are technical means that could be employed, but the lobbyists for the assholes who make their money from call centers have made sure that caller Id spoofing is legal to support their business model -- but this has the effect of meaning it is impossible to know who the hell is actually calling you.

    Just remember, it's the exemptions for business who claim their free speech rights are being violated if they aren't allowed to call you are the ones who paid your politicians for exemptions.

    And then stop answering the phone unless you recognize the caller.

    --
    Lost at C:>. Found at C.
  17. They'll be back like a bad penny by SIGBUS · · Score: 2

    If it hasn't already happened, they'll just pop up under a new name, with a dozen new shell corporations but the same people behind it. Until they actually put some teeth behind the Do Not Call list, it's never going to stop.

    --
    Oh, no! You have walked into the slavering fangs of a lurking grue!
  18. let's not mince words here by Anonymous Coward · · Score: 2, Interesting

    so, back of the envelope calculation here, assuming they waste at least 30s of the callees' time for each call before they hang up.
    Assuming an average lifespan of 70 for the sake of round numbers, they've wasted somewhere around 52 lifetimes of other people's time.
    These people make Jeffery Dahlmer look like a piker. They should be locked in a metal box with spike on this inside. Killing's too good for the lot of them.

    I pay to have a phone for my benefit, not theirs.

  19. Re:Hello? by sacrilicious · · Score: 4, Interesting
    --
    - First they ignore you, then they laugh at you, then ???, then profit.
  20. Re:Hello? by Jarik+C-Bol · · Score: 3, Funny

    Last telemarketer call I got, I waited until the guy came on the line, then, channeling the announcer at the airport who warns that you might be a terrorist, I say
    "Thank you for calling the FBI self incarceration hotline. To surrender in english, press 1. Para espanol, oprime el numero dos."
    There is a long pause, and the guy goes "Hello?" so I go
    "To hear these options again, press 3."
    "hello?"
    'To hear these options again, press 3."
    there is this anxious pause, and then I hear the button tone.
    'beeep.'
    I nearly die of joy, and promptly start my imaginary menu from the top.
    "Thank you for calling the FBI self incarceration hotline. To surrender in english, press 1. Para espanol, oprime el numero dos."
    another anxious pause, and then:
    'Beeeep.'
    I'm not trying not to pass out from glee, so I scream into the phone:
    "YOUR A FUCKING IDIOT! NEVER CALL ME AGAIN!"

    they called me twice a day for a week after that, but god it was fun.

    --
    I've decided to Diversify my Holdings. I've divided my cash between my left and right pockets, instead of all in one.
  21. Re:Hello? by ralphsiegler · · Score: 2

    No, that's an irrational fear between your ears you invented. The illegal outsourced phone center in India, using one disposable U.S. cell phone number after another to harass you with their marketing scams, are not going to call your local police or emergency services, they have no means to do so. Feel free to aurally abuse them in any manner you choose.