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When You're the NFL Commish, Getting E-Medical Record Interoperability's a Cinch

Lucas123 writes: The NFL recently completed the rollout of an electronic medical record (EMR) system and picture archiving & communication system (PACS) that allows mobile access for teams to player's health information at the swipe of a finger — radiological images, GPS tracking information, and detailed health evaluation data back to grade school. But as NFL football players are on the road a lot, often they're not being treated at hospitals or by specialists whose own EMRs are integrated with the NFL's; it's a microcosm of the industry-wide healthcare interoperability issue facing the U.S. today. The NFL, however, found achieving EMR interoperability isn't so much a technological issue as a political one, and if you have publicity on your side, it's not that difficult. NFL CIO Michelle McKenna-Doyle, who led the NFL's EMR rollout, said a call from a team owner to a hospital administrator typically does the trick. Even NFL Commissioner Roger Goodell once made the call to a hospital CEO, "and things started moving in the next couple of days," McKenna-Doyle said. "They're very aware of the publicity."

25 of 47 comments (clear)

  1. Some fat gasbag called... lets get right on it! by Anonymous Coward · · Score: 1

    He needs that info right away so his boys can stand around in a field and do nothing for 3 hours!

  2. Now if only he'd deal with blatant cheating by Anonymous Coward · · Score: 3, Insightful

    My limited experience with medical records is that it isn't the hospitals that have issues interoperating, it's the vendors of the software. Try and convince them to give you access to the data in their system and they'll ask to sell you some hugely expensive component whose sole purpose is to translate their proprietary data format into a standards-compliant format. (And, again based on my limited experience, the "standard" version is so vague that you basically have to deal with every single vendor's output in a unique way anyway.)

    My experience was limited because in the end we flat-out gave up trying to get data from EMRs because we weren't the NFL and therefore didn't have the clout to make demands.

    Now if only the NFL could use their amazing abilities to rapidly get EMR interoperability to actually punish a team that's been caught repeatedly cheating and fraudulently "won" this year's Superbowl...

    1. Re:Now if only he'd deal with blatant cheating by Em+Adespoton · · Score: 4, Interesting

      Actually, the NFL could get some really good PR out of this.

      If they're able to get every hospital's EMR to work with their system (over time), then that means that their system becomes a gold-standard for interoperability.

      So if they publish the format they use, ANYBODY should be able to use that format and have the records be directly importable into any hospital system where NFL players have been seen.

      If they did this, the NFL could be seen as leaders in healthcare reform, which would definitely help their image on the healthcare front -- and might light some fires under the vendors who are abusing the system as well.

    2. Re:Now if only he'd deal with blatant cheating by Holi · · Score: 1

      So how did they "fraudulantly" win the super bowl.

      --
      Sorry, teleporters just kill you and then make a copy. A perfect, soul-less copy.
    3. Re:Now if only he'd deal with blatant cheating by Shakrai · · Score: 2

      They obviously slipped a healthy dose of stupidity into whatever refreshing beverage was being consumed by the Seahawk's Head Coach and Offensive Coordinator.

      --
      I want peace on earth and goodwill toward man.
      We are the United States Government! We don't do that sort of thing.
    4. Re:Now if only he'd deal with blatant cheating by phantomfive · · Score: 1

      Now if only the NFL could use their amazing abilities to rapidly get EMR interoperability to actually punish a team that's been caught repeatedly cheating and fraudulently "won" this year's Superbowl...

      Heh, you can always recognize the bitter Seahawks fans.

      --
      "First they came for the slanderers and i said nothing."
    5. Re:Now if only he'd deal with blatant cheating by phantomfive · · Score: 1

      You don't have to be a Seahawk's fan to be mad that the NFL has done nothing about a team that's been caught repeatedly cheating.

      You probably don't have to be.......but somehow only Seahawks fans seem to care about this one......

      --
      "First they came for the slanderers and i said nothing."
  3. So basically... by Scottingham · · Score: 1

    ...fuck hospital administration?

  4. Those who ignore the past... by DJ+Jones · · Score: 2, Interesting

    I read TFA and the author completely misses the issue. The Clinton administration tried to implement this and congress (rightfully) voted against it. Until congress revokes the Patriot Act and proves that the Bill of Rights is still a valid contract, no informed citizen wants their medical records stored in a national archive. The privacy implications far outweigh the benefits and no amount of PCI compliance is going to ease that concern when the man-in-the-middle is tapping backbones with god damn nuclear submarines and lying to the tax payers about it. I'll stick to carrying my medical records in a banker box, thank you.

    1. Re: Those who ignore the past... by Anonymous Coward · · Score: 1

      They already have your medical records if they want them. At some point it was entered into a hospital' s computer system. If it was, they have access to it.

    2. Re: Those who ignore the past... by DJ+Jones · · Score: 1

      I agree, they likely have some of my records; however, because of the proprietary nature of medical IT solutions they do not have all of my medical records and if they wanted to collect them all, they would have to subpoena every single doctor I've ever visited which I would argue is a very good, albeit unintended consequence of the current medical IT cluster the author rails on.

    3. Re: Those who ignore the past... by GTRacer · · Score: 1

      So... what happens if you need to see a doctor or visit a facility not part of a health system which already has your records? You consider it a good thing that you personally have to a) transfer the records, b) re-fill out histories, etc. and/or c) be subjected to tests/procedures you either already have on file or which would be done differently with available history?

      I've worked in healthcare IT for two decades and the whole interop dream of HL7 / EDI standards is still something of an unrealized fantasy. And often for reasons cited above. But the care benefits of having easily accessed records should be evident and hopefully, achieved soon!

      --
      Defending IP by destroying access to it? That makes sense, RIAA/MPAA. Go to the corner until you can play nice!
    4. Re:Those who ignore the past... by tomhath · · Score: 1

      I read TFA and the author completely misses the issue

      The author didn't miss the issue. The issue was whether an employer can get patient data from hospitals all over the country for their employees. The technology is there, that's what HL2 does; I've worked on a few similar systems - it's a hassle but it can be done (although Imaging seems to be a bigger hassle). As the author points out, the real problem is getting that HL7 feed turned on. The NFL has enough money and clout to make it happen.

      You bring up the unrelated issue of whether the federal government should be collecting all of that patient data. Congress could pass a law requiring it, but they won't for the reasons you list.

  5. At what cost? by Aspomwell · · Score: 1

    At what cost to all the other projects the hospital's IT department is working on? Every time one of these 'drop everything, the CEO wants this now!' projects come along it hurts everything else.

  6. Re:You keep misusing that word. by Anonymous Coward · · Score: 1

    Yes, and what happens when the rich powerful hospital CEO doesn't get the ball rolling for the rich powerful team owner? Bad publicity. See, it isn't about the publicity from what they are doing, it's about the potential publicity from not doing it.

  7. Re:HIPPA? by GTRacer · · Score: 1

    *HIPAA (heathcare information portability and accountability act) shouldn't apply so long as the caregivers working on the players are legitimate. Treatment, payment and operations exemptions are in HIPAA to allow just this sort of thing. So long as Doc A is actively caring for the patient, he has clearance to see Doc B's records. Likewise, when the bills are processed, those directly involved with itemizing/coding charges and then collecting from insurance or other payers can access the info as well. But in all cases, only insofar as needed to do what they need to do and in such a way they don't leak info to uncovered third parties.

    --
    Defending IP by destroying access to it? That makes sense, RIAA/MPAA. Go to the corner until you can play nice!
  8. I Call BS! by Anonymous Coward · · Score: 2, Interesting

    Disclaimer: PACS employee for state wide health system here...

    Calling Bullshit here that it's as 'easy as a call to the Hospital Administrator'. All EMR systems are not created equal, and DO NOT all play well with one another. EMR systems CAN and do fall into vendor lock in. Our system that my hospital system uses, has somewhere between half a dozen to a dozen major hospitals in the US that use it. Possilby more, but I haven't been made aware.Why mention that? Read on.

    Here's your example: The ONLY way we could do EMR sharing with an external hospital for patient PACS EMR information, is if that other hospital used the same PACS software that we use. There was a case here recently, where a hospital a few states away, DID have the same PACS package, and we were able to allow cross hospital EMR and image viewing for a patient who needed an organ transplant. Since they could view the records easily, vs. document and image faxing that it used to be... and since they had a donor for the organs, patient was transferred rapidly, and received the organs. Only made possible because of rapid access to the patients EMR and PACS.

    Point is, the software package we use, restricts us to only those hospitals who use that same package for EMR image sharing for patients. The same can be said for a lot of hospitals. It IS vendor lockin. The NFL is not immune to that.

    As for the 'NFL Commish' making a call? I'm sure he found out the nearest hospital that had the same, or a compatible, EMR and PACS systems with what the NFL uses and this is just publicity than the 'great breakthrough' of possibility with EMR & PACS in general.

    And as far as where the tech side of things is at with EMR and PACS? (This is what I do...) There aren't enough hours in the day, and enough people in my department, to bring our system into what I would call, stable, and bulletproof! We aren't there yet by miles, and are still subject to corporate bullshit and politics.

    1. Re:I Call BS! by clovis · · Score: 1

      Disclaimer: PACS employee for state wide health system here...

      Calling Bullshit here that it's as 'easy as a call to the Hospital Administrator'.

      I agree with your calling BS on that story.
      I used to work in a hospital IT department, and what the AC above said is spot on. Heck, it's hard enough for the typical hospital to get some kind of interoperability between their own PACS system and their own EMR and their own pharmacy.

      The article says some NFL commish called some hospital CEO, but it doesn't make it clear exactly what he was asking for.

      If the article is implying that the hospital's CEO ordered EMR interoperability between the NFL and the hospital and got that to happen, I got a bridge to sell to a whole bunch of people.

      I suspect that what the NFL wanted was to have the hospital to send over the players records in some form without having to jump through the usual time-consuming hoops, such as getting the player to sign some HIPPA release forms. And I bet they also wanted the hospital to assign VIP status to those records.

      For those that don't know, major hospitals flag celebrity, VIP, and politician medical records. Every single access to a VIP EMR causes a flag report to be sent for investigation. Looking at one of those records is the fastest way there is to get fired from a hospital.

    2. Re:I Call BS! by phantomfive · · Score: 1

      Calling Bullshit here that it's as 'easy as a call to the Hospital Administrator'.

      Please note, the summary says getting the rollout started only takes a couple days. I presume these are hospitals that are already getting plenty of money from the NFL (the NFL pays a lot for healthcare), so they're willing to spend some extra money on IT costs if that's what it takes to keep their biggest paying customer happy.

      --
      "First they came for the slanderers and i said nothing."
    3. Re:I Call BS! by whh3 · · Score: 1

      Thank you to AC and clovis for their insightful replies to this article. Hearing the "inside story" on EMR interoperability is fascinating.

      I am always impressed by the fact that these extremely complex systems interact at all. In fact, it's more unbelievable when they interoperate than when they do not. It seems similar to the surprise I had when the government was creating its healthcare exchanges. I was amazed that they were able to get those large private insurers' systems to work together at all. Again, it was more surprising that the system worked at all than it was that it broke down under heavy load.

      As far as security goes, I'd really like to have it both ways. I'd like to have the ability for my doctors and providers to share records so that, like AC said, I can get that organ donation done quickly. However, I want to be able to restrict "Joe Administrator" or "Jane Administrator" from being able to query through those records to make decisions about my insurability without my permission. I know that you can't always have it both ways, but with something as important as medical records I think it is important to talk about ideal scenarios.

      The problem with an ideal scenario in this case is that it is probably exactly what keeps these systems from interoperating in the first place. I would imagine that each system believes they have the best standards, the best implementations and the best security. When they think that a peer does not meet their standards they are probably less inclined to make the systems interoperate because they are worried that doing so would expose them to data breaches which would result in HIPAA violations and, ultimately, suits for damages or penalties.

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  9. Re:HIPPA? by tomhath · · Score: 1

    True, but I expect the players sign a release authorizing the team or NFL to request their medical records. You can release your records to anyone you darn please.

  10. Re:HIPPA? by GTRacer · · Score: 1

    Well, true. HIPAA itself doesn't really dictate technology, other than to say PHI / PII must be deidentified or encrypted if not transferred point-to-point.

    My intent with my reply to AC was to illustrate that records-sharing doesn't necessarily violate HIPAA so long as qualified providers are doing direct care or TPO.

    That said, what should be feasible at any hospital with HL7 or similar standards-based interfaces for existing vendors and/or a relatively modern EMR is that they can export the data and leave it to the NFL's team docs and IS people to import it into a human-readable form on their side.

    --
    Defending IP by destroying access to it? That makes sense, RIAA/MPAA. Go to the corner until you can play nice!
  11. HIPPA never had a "P" for privacy. by wherrera · · Score: 1

    The original HIPPA law was called the "HIPAA: Health Insurance Portability and Accountability Act" but the portability never happened.

    1. Re:HIPPA never had a "P" for privacy. by sribe · · Score: 1

      The original HIPPA law was called the "HIPAA: Health Insurance Portability and Accountability Act" but the portability never happened.

      Sure it did. We've had portability of health insurance for a long time now--where portability simply meant that once you had health insurance, you could keep getting it...

  12. Re:HIPPA? by Elfboy · · Score: 1

    Calling HL7 a standards based interface is a very very large joke. It's about as 'standard' as semi-formatted XML document. Yeah you can communicate the structure, however each hospital/vendor/mapper implements where the data goes differently, hence the massive interop headaches.

    While the NHL could generate their own canonical format for storage, they would still need to map it to each and every EMR they interacted with. Curious how they solved that one.

    --
    * We dance where angels fear to tread *