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iTunes Stops Working For Windows XP Users

An anonymous reader writes: iTunes users who still run Windows XP started to experience connectivity issues this week. As documented in an Apple Support Communities thread, they can't log into the iTunes store, meaning functions like buying content, watching already purchased movies and TV shows, playing DRM-protected content, backing up, updating, and syncing all do not work.

11 of 368 comments (clear)

  1. Glorious Benefits of Cloud Computing + DRM by Anonymous Coward · · Score: 5, Insightful

    This is precisely why you should never OWN your digital content, but rather LEASE it from trustworthy companies like Apple... Oh wait! =)

  2. In other news... by tracerbb · · Score: 5, Insightful

    iTunes continues to work horribly for ALL other Windows operating systems...

  3. Re:Figures by Opportunist · · Score: 4, Interesting

    This may well have less to do with Apple being mean and cutting off XP users from their fix and more with Apple dropping support for ciphers that are anything but secure anymore, with XP simply not supporting the more current ciphers with better algorithms and more robustness (like forward secrecy). If they didn't, the rant would not go away but simply shift to "Apple's sloppy handling of security puts your content at risk".

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  4. Unsupported obsolete OS by harperska · · Score: 5, Informative

    To be fair, Apple supported XP longer than Microsoft did. Microsoft has already stated that if you choose to continue using XP, you do so at your own risk. That not only means potential exposure to malware, but also the distinct possibility that third party stuff may at any time stop working. I don't see this a fault of Apple in any way whatsoever.

    1. Re:Unsupported obsolete OS by Nemyst · · Score: 4, Interesting

      This. XP is dead, get on with the times, especially something like iTunes where the old excuse of corporate software forcing you to stay on XP most certainly doesn't apply since it's strictly a consumer application.

  5. What?! by fluffernutter · · Score: 5, Funny

    Did iTunes ever really work on Windows?

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    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  6. Re: Figures by barc0001 · · Score: 5, Insightful

    Yes, because I am very anxious to buy more shit from the company that just locked me out of content I purchased from them prior with a forced upgrade.

    Oh wait...

  7. Re: Figures by tlhIngan · · Score: 4, Interesting

    It seems unlikely that development support of XP is more costly than the revenue generated by XP users. And Apple has plenty of cash. But this may still be shrewd - let's see if there's a bump in Mac sales this quarter. These users represent existing Apple customers running an OS that Microsoft abandoned. They don't need to know about how fast Apple abandons hardware, but to be fair Apple does upgrades pretty nicely. They can blame MS and gain the customer, all by hosing said customer. Devious and clever.

    Well, Apple knows how many XP users use iTunes. They know how much those XP users spend and can easily determine if they're just a tiny fraction of those using Vista or later, or significant enough to continue supporting them. Apple has all that data.

    And I've seen it too as my main machine is XP. I'd love to upgrade it if I had the cash (I do have a Win 7 machine used for other purposes so I'm not SOL). Thing is, iTunes still does work, it's just crapping out randomly a bit more than usual - Monday was plagued with the inability to log in (but closing and restarting iTunes several times fixed it), and app updates seem to be an on and off thing (mostly off).

    And how fast Apple abandons hardware? Maybe for iOS where you get 50% more support time than the main competition (at least in cases where you get supported updates). Macs that can run Yosemite date back to 2010 or so.

    Apple though, does abandon older software a lot faster - they only do support the last two versions of OS X and iOS in general.

    This may well have less to do with Apple being mean and cutting off XP users from their fix and more with Apple dropping support for ciphers that are anything but secure anymore, with XP simply not supporting the more current ciphers with better algorithms and more robustness (like forward secrecy). If they didn't, the rant would not go away but simply shift to "Apple's sloppy handling of security puts your content at risk".

    Here's the thing - iTunes runs on a virtual version of OS X - one of the reasons it's so big is that it brings with it a bunch of OS X libraries adapted for Windows. Things like ciphers and SSL and all that, Apple already has ported versions of the OS X libraries for that they update - it doesn't use the OS libraries for it.

    And in fact, there's nothing wrong with iTunes itself - my version of iTunes worked perfectly until the past week or so - and no, I didn't install any new version of iTunes. So Apple changed something that broke iTunes on its end because iTunes worked before and it wasn't changed

  8. Already fixed - follow the linked community thread by unimacs · · Score: 4, Informative

    Funny. It was probably fixed before this was even posted on Slashdot.

  9. Re: Figures by SydShamino · · Score: 5, Insightful

    Apple updated their services to exclude those clients, probably to fix an SSL exploit by turning off older SSL protocols for all clients. If Apple really wanted to, they could have left that version of SSL running only for XP clients and updated iTunes to not use that protocol on any non-XP OS, but they didn't. Poor customer service if you ask me.

    The services fail intermittently, which means they still work intermittently. That strongly implies that this wasn't an intentional change by Apple, but instead is a bug introduced with some other change. Said bug was likely not caught, in my opinion, due to limited access to test equipment running XP. Apple, like my employer, likely has IT policies that exclude XP machines from the common intranet, and it's a hassle to set up, maintain, and access the separate XP test lab. A bug that only occurs when an XP machine tries to access an online service is exactly the kind that would be missed by such a test farm setup.

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  10. Re:It's not about the cost, it's about convenience by SuiteSisterMary · · Score: 4, Insightful

    Paraphrase: So my wife says, "Can you buy me this song?" I then go out of my way to make sure I'm using a service that isn't even compatible with her hardware. Somehow, this is Apple's, and/or Microsoft's, fault.

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