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Verizon Tells Customer He Needs 75Mbps For Smoother Netflix Video

An anonymous reader writes: Verizon recently told a customer that upgrading his 50Mbps service to 75Mbps would result in smoother streaming of Netflix video. Of course, that's not true — Netflix streams at a rate of about 3.5 Mbps on average for Verizon's fiber service, so there's more than enough headroom either way. But this customer was an analyst for the online video industry, so he did some testing and snapped some screenshots for evidence. He fired up 10 concurrent streams of a Game of Thrones episode and found only 29Mbps of connection being used. This guy was savvy enough to see through Verizon's BS, but I'm sure there are millions of customers who wouldn't bat an eye at the statements they were making. The analyst "believes that the sales pitch he received is not just an isolated incident, since he got the same pitch from three sales reps over the phone and one online."

3 of 170 comments (clear)

  1. Re:Seriously? by desdinova+216 · · Score: 3, Funny

    no the ones who score high on sociopathy tests get put into executive training programs.

  2. Did he test with the proper equipment? by Anonymous Coward · · Score: 3, Funny

    He may not be able to see the difference if he doesn't have this.

  3. Re:Is this news? by Minwee · · Score: 4, Funny

    Should that 4000Mbps be 4Mbps? Even that seems high, as I believe that 1080p = 5Mbps, but 4Gbps seems way overboard.

    And this is why you don't work for Verizon.